ITEC-4293 final UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS
Process of choosing one alternative from multiple The definition of Decision Making is:
choices
, False T/F Structured problems and non-structured problems are basically the same
thing.
False T/F There is always one right choice when making a decision.
Ownership trap A supervisor should avoid the ___ when implementing a solution to a problem
False T/F If the results of a decision are favorable, then there is no need to examine the
decision.
True T/F The greater the discrepancy between what is desired and was actually exists,
then the greater the problem.
True T/F A day to day problem would affect the front line supervisor more than senior
level management.
True T/F There are both pros and cons for involving employees in the decision making
process.
Brainstorming, Nominal Group Technique, Quality Circles Three group decision techniques that can be used by supervisors are:
Ego Failing to request or consider input from people in the know is consider what type
of decision making mistake?
Lack of company engagement in community Employee Complaints usually fall into the following areas except:
Lower productivity Ignoring complaints can lead to:
Lower morale
Decreased interest in work
*All of the above
Opportunity to gain leverage over an employee Reasons why a supervisor should listen to a complaint include all of the following
except:
True T/F If management is receiving zero employee complaints, the company culture is
broken.
Unmonitored email address Procedures for handling complaints include all of the following except:
False T/F Habitual complainers should be allowed to just communicate their complaints
verbally:
Utilizing punishment for habitual complainers Ways to turn complaints into improvements include all of the following except:
True T/F Employee's wages are confidential and not subject of discussion as part of a
complaint.
Process of choosing one alternative from multiple The definition of Decision Making is:
choices
, False T/F Structured problems and non-structured problems are basically the same
thing.
False T/F There is always one right choice when making a decision.
Ownership trap A supervisor should avoid the ___ when implementing a solution to a problem
False T/F If the results of a decision are favorable, then there is no need to examine the
decision.
True T/F The greater the discrepancy between what is desired and was actually exists,
then the greater the problem.
True T/F A day to day problem would affect the front line supervisor more than senior
level management.
True T/F There are both pros and cons for involving employees in the decision making
process.
Brainstorming, Nominal Group Technique, Quality Circles Three group decision techniques that can be used by supervisors are:
Ego Failing to request or consider input from people in the know is consider what type
of decision making mistake?
Lack of company engagement in community Employee Complaints usually fall into the following areas except:
Lower productivity Ignoring complaints can lead to:
Lower morale
Decreased interest in work
*All of the above
Opportunity to gain leverage over an employee Reasons why a supervisor should listen to a complaint include all of the following
except:
True T/F If management is receiving zero employee complaints, the company culture is
broken.
Unmonitored email address Procedures for handling complaints include all of the following except:
False T/F Habitual complainers should be allowed to just communicate their complaints
verbally:
Utilizing punishment for habitual complainers Ways to turn complaints into improvements include all of the following except:
True T/F Employee's wages are confidential and not subject of discussion as part of a
complaint.
