COM 312 EXAM II QUESTIONS AND
ANSWERS ALL CORRECT
Which of the following is a similarity between arbitration and adjudication? - Answer-
Both empower a third party to decide the outcome of a conflict.
Which of the following is a misconception of emotion in conflict? - Answer- Emotions
hinder good decision making.
Feelings rise from a generalized state of arousal we call emotion. - Answer- True
Sarah has recently been robbed and is leery of leaving her apartment if unnecessary.
According to Layton's forgiveness process, Sarah is in the midst of which of the
following steps? - Answer- injured innocence
Which of the following is NOT an advantage of mediation? - Answer- Mediation allows
the conflicting parties to disagree on the settlement.
Because anger is such a negative emotion, you should never express it. - Answer-
False
Luckily, negotiation is similar in all cultures, so once you've learned what is negotiable in
one culture, you'll be ready for other cultures. - Answer- False
Individuals are more likely to renegotiate a relationship through forgiveness when they
know which of the following? - Answer- All of the answers are correct
"If you think you are going to walk out on me, I'll make sure your parents know
everything you did when we were living with them" is an example of what type of hurtful
message? - Answer- threat
Because mediation relies on agreements developed by all of the parties to a conflict,
mediation brings which of the following advantages to other forms of dispute resolution?
- Answer- a mutual stake in the resolution is promoted
Which of the following contexts would be appropriate for mediation? - Answer- All of the
answers are correct
ANSWERS ALL CORRECT
Which of the following is a similarity between arbitration and adjudication? - Answer-
Both empower a third party to decide the outcome of a conflict.
Which of the following is a misconception of emotion in conflict? - Answer- Emotions
hinder good decision making.
Feelings rise from a generalized state of arousal we call emotion. - Answer- True
Sarah has recently been robbed and is leery of leaving her apartment if unnecessary.
According to Layton's forgiveness process, Sarah is in the midst of which of the
following steps? - Answer- injured innocence
Which of the following is NOT an advantage of mediation? - Answer- Mediation allows
the conflicting parties to disagree on the settlement.
Because anger is such a negative emotion, you should never express it. - Answer-
False
Luckily, negotiation is similar in all cultures, so once you've learned what is negotiable in
one culture, you'll be ready for other cultures. - Answer- False
Individuals are more likely to renegotiate a relationship through forgiveness when they
know which of the following? - Answer- All of the answers are correct
"If you think you are going to walk out on me, I'll make sure your parents know
everything you did when we were living with them" is an example of what type of hurtful
message? - Answer- threat
Because mediation relies on agreements developed by all of the parties to a conflict,
mediation brings which of the following advantages to other forms of dispute resolution?
- Answer- a mutual stake in the resolution is promoted
Which of the following contexts would be appropriate for mediation? - Answer- All of the
answers are correct
