ealthcare Operations Management Interactive Notebook
Use this notebook to keep track of the Challenge answers and your own notes. Reflecting by
writing will help you increase your competency for this course.
To use the Table of Contents, click on the hyperlink, and then click on the
corresponding URL that appears in a popup window. Alternatively, you can switch
from Editing to Viewing in the upper right hand corner.
Table of Contents
Topic 1: Effective Healthcare Leadership and Organizational
Culture CHALLENGE 1: Gaining Support from Staff
CHALLENGE 2: Resolving Nurse-Physician
Conflicts CHALLENGE 3: Breaking Down
Departmental Barriers CHALLENGE 4:
Implementing a New Strategy Engage and
Summary
Topic 2: Clinical Performance and Healthcare Management
CHALLENGE 1: Implementing Mobile Technology
Protocols CHALLENGE 2: Hiring Physicians in an
Underserved Community CHALLENGE 3: Retaining
Nursing Staff
CHALLENGE 4: Support Services in
Action CHALLENGE 5: Community
Changes Engage and Summary
Topic 3: Organizational Resource Management in
Healthcare CHALLENGE 1: Managing Human
Resources During an Organizational
Transition
CHALLENGE 2: Internal Consulting
CHALLENGE 3: Accommodating for Limited Mobility
CHALLENGE 4: Marketing New Mobile Technologies
Topic 4: Professional Development
CHALLENGE 1: Resolving Nursing Staff Issues
Engage and Summary
,Healthcare Operations Management Interactive Notebook 1
,Topic 1: Effective Healthcare Leadership and Organizational
Culture
Competency: Examine effective leadership and management as applied in healthcare
settings.
CHALLENGE 1: Gaining Support from Staff
A Chief Operating Officer (COO) is hired into a well-established organization with
experienced and well-liked physicians and staff. As the newest member of the
team, the COO has concerns about how to earn the respect of those who have
been on staff for years and how to gain the support to lead the organization to
success. What steps should be taken to lead this organization efficiently with
employee support?
Objectives:
● Describe healthcare leadership in high-performing organizations
● Identify ownership structures
● Describe the foundation for excellence in healthcare management
● Key components of healthcare organizations (HCOs)
● Cultural excellence
● Operational excellence (evidence-based management)
● Strategic excellence (positioning and protection)
EXAMINE THINK ABOUT NOTES
Chapter 1: What are some of
Stakeholders the key factors
that the COO
should consider
for leading a
successful
healthcare
organization?
Chapter 1: What are the
Owners types of
healthcare
organization
ownership
models?
What are the
implications of
each
organizational
ownership model
for the COO?
Chapter 1: What practices
Designing and strategies
Excellence used in high-
in performing
an HCO healthcare
organizations
can the COO
implement?
, Healthcare Operations Management Interactive Notebook 2
Use this notebook to keep track of the Challenge answers and your own notes. Reflecting by
writing will help you increase your competency for this course.
To use the Table of Contents, click on the hyperlink, and then click on the
corresponding URL that appears in a popup window. Alternatively, you can switch
from Editing to Viewing in the upper right hand corner.
Table of Contents
Topic 1: Effective Healthcare Leadership and Organizational
Culture CHALLENGE 1: Gaining Support from Staff
CHALLENGE 2: Resolving Nurse-Physician
Conflicts CHALLENGE 3: Breaking Down
Departmental Barriers CHALLENGE 4:
Implementing a New Strategy Engage and
Summary
Topic 2: Clinical Performance and Healthcare Management
CHALLENGE 1: Implementing Mobile Technology
Protocols CHALLENGE 2: Hiring Physicians in an
Underserved Community CHALLENGE 3: Retaining
Nursing Staff
CHALLENGE 4: Support Services in
Action CHALLENGE 5: Community
Changes Engage and Summary
Topic 3: Organizational Resource Management in
Healthcare CHALLENGE 1: Managing Human
Resources During an Organizational
Transition
CHALLENGE 2: Internal Consulting
CHALLENGE 3: Accommodating for Limited Mobility
CHALLENGE 4: Marketing New Mobile Technologies
Topic 4: Professional Development
CHALLENGE 1: Resolving Nursing Staff Issues
Engage and Summary
,Healthcare Operations Management Interactive Notebook 1
,Topic 1: Effective Healthcare Leadership and Organizational
Culture
Competency: Examine effective leadership and management as applied in healthcare
settings.
CHALLENGE 1: Gaining Support from Staff
A Chief Operating Officer (COO) is hired into a well-established organization with
experienced and well-liked physicians and staff. As the newest member of the
team, the COO has concerns about how to earn the respect of those who have
been on staff for years and how to gain the support to lead the organization to
success. What steps should be taken to lead this organization efficiently with
employee support?
Objectives:
● Describe healthcare leadership in high-performing organizations
● Identify ownership structures
● Describe the foundation for excellence in healthcare management
● Key components of healthcare organizations (HCOs)
● Cultural excellence
● Operational excellence (evidence-based management)
● Strategic excellence (positioning and protection)
EXAMINE THINK ABOUT NOTES
Chapter 1: What are some of
Stakeholders the key factors
that the COO
should consider
for leading a
successful
healthcare
organization?
Chapter 1: What are the
Owners types of
healthcare
organization
ownership
models?
What are the
implications of
each
organizational
ownership model
for the COO?
Chapter 1: What practices
Designing and strategies
Excellence used in high-
in performing
an HCO healthcare
organizations
can the COO
implement?
, Healthcare Operations Management Interactive Notebook 2
