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2. Overview - ANSWER-
3 Goals of OB - ANSWER-1. Attempts to explain why individuals
behave the way they do
2. Tries to predict how individuals and groups will behave based on
in/external factors
3. Provides managers with tools to assist in managing groups
behaviors so they work harder
4. Overview - ANSWER-Understanding the psychology of attitudes and
perceptions can help us better manage HCPs as they directly relate to
human behavior.
Helps managers deal with staff fairly and increase productivity.
5. Overview - ANSWER-Communication is fundamental and vital to all
HC managerial functions.
Means of transmitting information and making oneself understood by
others.
, The creation/ exchange of thoughts, ideas, emotions, and
understanding between sender(s) and receiver(s).
6. Overview - ANSWER-Two groups of motivation theories: content
(motive is the desire to satisfy needs or wants) and process (analysis
of how behavior is energized, initiated, redirected, and halted)
/The conscious and unconscious reason(s) that one has for acting a
certain way and one's general willingness to do something.
7. Overview - ANSWER-Process theories can assist us in predicting
employees' behavior so that we may influence their behavior, if
necessary.
5 theories of motivation: Expectancy Theory, Equity Theory,
Satisfaction-Performance Theory, Goal-Setting Theory, and
Reinforcement Theory
10. Overview - ANSWER-Leadership can be described as a complex
process by which a person sets direction and influences other people
to accomplish a mission, task, or objective and directs the
organization in way that makes it more cohesive/coherent.
11. Overview - ANSWER-Understanding development and application
of leadership theory prepares management to fulfill three
responsibilities: predict, explain, control. Leaders have to prepare for
all outcomes or contingencies.
12. Overview - ANSWER-Contemporary leadership theories
(transformational, charismatic, servant, and collaborative leadership)