APCO CERTIFICATION CERTIFICATION
SCRIPT 2026 QUESTIONS WITH
SOLUTIONS GRADED A+
◍ The term PSAP stands for Public Safety Access Point.
Answer: False, Public Safety Answering Point
◍ Professionalism is defined by who you are, what you do, and how others
perceive you.
Answer: True
◍ TRUE OR FALSEA fire truck is a basic fire apparatus that has a
self-contained pump used for pumping water through hoses to extinguish the
fire.
Answer: False
◍ APCO is an acronym for:a. Association of Public-Safety Communications
Officialsb. Association of Public-Safety Communications Officec.
Administration of Public-Safety Communications Officialsd. Administration
of Public-Safety Communications Office.
Answer: A // Association of Public-Safety Communications Officials
◍ Ethics involves an individuals personal, professional, and organizational
rules of conduct.
Answer: True
◍ The three primary fields of public safety communications are law
enforcement, fire service, and emergency management.
Answer: False, They are Law Enforcement, Fire Services, and EMS
(Emergency Medical Services)
◍ Telephone books, maps, and cross reference directories are examples of
, PSAP informational resources.
Answer: True
◍ A division of a law enforcement agency that investigates citizen complaints
of police misconduct, and handles internal disciplinary matters is:
A. Florida Crime Information Center (FCIC)
B. National Crime Information Center (NCIC)
C. Criminal Justice Information Services (CJIS)
D. Internal Affairs (IA).
Answer: D // Internal Affairs (IA)
◍ A policy is a guide to action and a procedure is a guide to thinking.
Answer: False, A policy is a guide to thinking and a procedure is a guide to
action
◍ All non verbal communication requires face to face communication.
Answer: False
◍ The technology that allows the PST to see a 911 caller's approximate
location on an electronic map:a. GISb. TDD/TTYc. ANI/ALId. RMS.
Answer: A // GIS
◍ K9, dive teams and SWAT are resources used in:a. Mutual aid agreementsb.
Jurisdictional agreementsc. Geographical agreementsd. B and C.
Answer: A // Mutual Aid Agreements
◍ TRUE OR FALSEAir Rescue Transport Unit is a licensed aeronautical
transport unit used for the purpose of transporting only medically ill
patients..
Answer: False
◍ A question that can't be answered yes or no is an open ended question.
Answer: True
◍ All PST certifications expire, every odd year on:a. January 1stb. February
1stc. October 1std. December 31st.
Answer: B // February 1st
SCRIPT 2026 QUESTIONS WITH
SOLUTIONS GRADED A+
◍ The term PSAP stands for Public Safety Access Point.
Answer: False, Public Safety Answering Point
◍ Professionalism is defined by who you are, what you do, and how others
perceive you.
Answer: True
◍ TRUE OR FALSEA fire truck is a basic fire apparatus that has a
self-contained pump used for pumping water through hoses to extinguish the
fire.
Answer: False
◍ APCO is an acronym for:a. Association of Public-Safety Communications
Officialsb. Association of Public-Safety Communications Officec.
Administration of Public-Safety Communications Officialsd. Administration
of Public-Safety Communications Office.
Answer: A // Association of Public-Safety Communications Officials
◍ Ethics involves an individuals personal, professional, and organizational
rules of conduct.
Answer: True
◍ The three primary fields of public safety communications are law
enforcement, fire service, and emergency management.
Answer: False, They are Law Enforcement, Fire Services, and EMS
(Emergency Medical Services)
◍ Telephone books, maps, and cross reference directories are examples of
, PSAP informational resources.
Answer: True
◍ A division of a law enforcement agency that investigates citizen complaints
of police misconduct, and handles internal disciplinary matters is:
A. Florida Crime Information Center (FCIC)
B. National Crime Information Center (NCIC)
C. Criminal Justice Information Services (CJIS)
D. Internal Affairs (IA).
Answer: D // Internal Affairs (IA)
◍ A policy is a guide to action and a procedure is a guide to thinking.
Answer: False, A policy is a guide to thinking and a procedure is a guide to
action
◍ All non verbal communication requires face to face communication.
Answer: False
◍ The technology that allows the PST to see a 911 caller's approximate
location on an electronic map:a. GISb. TDD/TTYc. ANI/ALId. RMS.
Answer: A // GIS
◍ K9, dive teams and SWAT are resources used in:a. Mutual aid agreementsb.
Jurisdictional agreementsc. Geographical agreementsd. B and C.
Answer: A // Mutual Aid Agreements
◍ TRUE OR FALSEAir Rescue Transport Unit is a licensed aeronautical
transport unit used for the purpose of transporting only medically ill
patients..
Answer: False
◍ A question that can't be answered yes or no is an open ended question.
Answer: True
◍ All PST certifications expire, every odd year on:a. January 1stb. February
1stc. October 1std. December 31st.
Answer: B // February 1st
