WGU C182 INTRODUCTION TO IT EXAM
QUESTIONS AND ANSWERS 2026
VERIFIED.
Information Technology - ANS The technology used in creating, maintaining, and making
information accessible.
IT Professional Roles - ANS Administration and Support
System Administrator - ANS Maintains all aspects of the system including hardware, software,
and programming.
Network Administrator - ANS In charge of all aspects of the computer network
Database Administrator - ANS Focuses on the design, development, and support of database
management systems (DBMSs).
Security Administrator - ANS Installs, configures, and administers firewall security to protect
systems and proactively work to stop intrusions.
Web Administrator - ANS Installs, configures, maintains, secures, and troubleshoots web
severs.
Support IT Professionals - ANS Help desk and training.
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,Information - ANS Processed data.
DIKW Hierarchy - ANS Defines the transition of data to information from knowledge to
wisdom. (Data Information Knowledge Wisdom)
Data in DIKW - ANS The input directly received by the user (or computer). It is generally not
usable until it has been converted into a relevant form.
Information in DIKW - ANS Having been inferred from data; one or more processes have been
applied to the data to transform it into a more useful form.
Knowledge in DIKW - ANS Information that has been put to use; information placed into a
context. Refined information such that the user of the knowledge is able to call forth only
relevant portions of information when needed.
Wisdom in DIKW - ANS Provides a social setting to knowledge; an understanding of the
"why". Can only come by having both knowledge and experience.
Information Systems - ANS A collection of data and information used to support the
management of an organization. Also refers to the technical components and human resources
that enable the assembly, storage, and processing of data and the delivery of information. This
has existed for a lot longer than computers.
Characteristics of Quality Data - ANS Relevance - the data being used must apply directly to
the decision being made
Timely - data must be efficient and must be provided in a timely manner
Thorough - the data must be complete
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, Accurate - data should be captured only once, where possible and should be captured as close
to the point of activity as possible.
Reliable - data should reflect stable and consistent data collection processes across collections
points and over time
IPOS - ANS The Input-Procession-Output-Storage Cycle
Input - ANS Raw data is entered by the user.
Processing - ANS Raw data is organized or structured for usefulness.
Output - ANS Information is output so user can see results.
Storage - ANS Processed information is stored for permanent record.
Computer System - ANS A collection of components that work together to meet the needs of
the user; typically categorized as either hardware, software, networks, or users.
Hardware - ANS Physical components of a computer system which include the system unit
and its components and peripheral devices; tangible aspects of the computer.
Software - ANS Computer programs that tell the computer what to do--how to execute
commands and process information
Network - ANS A collection of computers and resources connected by various media so that
they can communicate with each other.
User - ANS Those who use a computer.
@COPYRIGHT ALL RIGHTS RESERVED PAGE 3 OF 26
QUESTIONS AND ANSWERS 2026
VERIFIED.
Information Technology - ANS The technology used in creating, maintaining, and making
information accessible.
IT Professional Roles - ANS Administration and Support
System Administrator - ANS Maintains all aspects of the system including hardware, software,
and programming.
Network Administrator - ANS In charge of all aspects of the computer network
Database Administrator - ANS Focuses on the design, development, and support of database
management systems (DBMSs).
Security Administrator - ANS Installs, configures, and administers firewall security to protect
systems and proactively work to stop intrusions.
Web Administrator - ANS Installs, configures, maintains, secures, and troubleshoots web
severs.
Support IT Professionals - ANS Help desk and training.
@COPYRIGHT ALL RIGHTS RESERVED PAGE 1 OF 26
,Information - ANS Processed data.
DIKW Hierarchy - ANS Defines the transition of data to information from knowledge to
wisdom. (Data Information Knowledge Wisdom)
Data in DIKW - ANS The input directly received by the user (or computer). It is generally not
usable until it has been converted into a relevant form.
Information in DIKW - ANS Having been inferred from data; one or more processes have been
applied to the data to transform it into a more useful form.
Knowledge in DIKW - ANS Information that has been put to use; information placed into a
context. Refined information such that the user of the knowledge is able to call forth only
relevant portions of information when needed.
Wisdom in DIKW - ANS Provides a social setting to knowledge; an understanding of the
"why". Can only come by having both knowledge and experience.
Information Systems - ANS A collection of data and information used to support the
management of an organization. Also refers to the technical components and human resources
that enable the assembly, storage, and processing of data and the delivery of information. This
has existed for a lot longer than computers.
Characteristics of Quality Data - ANS Relevance - the data being used must apply directly to
the decision being made
Timely - data must be efficient and must be provided in a timely manner
Thorough - the data must be complete
@COPYRIGHT ALL RIGHTS RESERVED PAGE 2 OF 26
, Accurate - data should be captured only once, where possible and should be captured as close
to the point of activity as possible.
Reliable - data should reflect stable and consistent data collection processes across collections
points and over time
IPOS - ANS The Input-Procession-Output-Storage Cycle
Input - ANS Raw data is entered by the user.
Processing - ANS Raw data is organized or structured for usefulness.
Output - ANS Information is output so user can see results.
Storage - ANS Processed information is stored for permanent record.
Computer System - ANS A collection of components that work together to meet the needs of
the user; typically categorized as either hardware, software, networks, or users.
Hardware - ANS Physical components of a computer system which include the system unit
and its components and peripheral devices; tangible aspects of the computer.
Software - ANS Computer programs that tell the computer what to do--how to execute
commands and process information
Network - ANS A collection of computers and resources connected by various media so that
they can communicate with each other.
User - ANS Those who use a computer.
@COPYRIGHT ALL RIGHTS RESERVED PAGE 3 OF 26
