CASE MANAGEMENT
EXAMINATION|QUESTIONS AND CORRECT
ANSWER WITH EXPLANATION GRADED A+
STUDY GUIDE SOUTHERN NEW HAMPSHIRE
UNIVERSITY
Question 1
A case manager develops a coordinated plan to connect a client with
housing, medical care, and counseling services. This BEST describes:
A. Psychotherapy
B. Case management
C. Crisis counseling
D. Pharmacotherapy
Correct Answer: B
Rationale: Case management focuses on coordinating multiple services
to meet client needs holistically.
Question 2
Which is the PRIMARY goal of case management?
A. Diagnose mental illness
B. Coordinate and ensure continuity of care
C. Prescribe medication
D. Conduct psychological testing
Correct Answer: B
Rationale: Case management ensures clients receive continuous,
coordinated services.
Question 3
A client is discharged from hospital and needs follow-up care, medication,
and rehabilitation services. The case manager should FIRST:
,A. Terminate services
B. Conduct comprehensive needs assessment
C. Ignore follow-up
D. Delay intervention
Correct Answer: B
Rationale: Assessment is the first step in effective case management.
Question 4
Which role is MOST important for a case manager?
A. Prescribing medication
B. Advocacy and coordination
C. Performing surgery
D. Legal prosecution
Correct Answer: B
Rationale: Case managers advocate for clients and coordinate services.
Question 5
A client lacks access to transportation for medical appointments. The case
manager should:
A. Ignore the issue
B. Identify community resources for transport
C. Discharge the client
D. Delay treatment
Correct Answer: B
Rationale: Case management includes linking clients to resources.
Question 6
Which BEST describes continuity of care?
,A. One-time treatment
B. Ongoing coordinated services over time
C. Emergency-only care
D. Random service delivery
Correct Answer: B
Rationale: Continuity of care ensures ongoing support across services.
Question 7
A case manager collaborates with doctors, social workers, and counselors.
This is:
A. Isolation
B. Interdisciplinary teamwork
C. Independent practice
D. Legal reporting
Correct Answer: B
Rationale: Case management involves teamwork across disciplines.
Question 8
Which is MOST important in case documentation?
A. Personal opinions
B. Accurate and objective records
C. Assumptions
D. Gossip
Correct Answer: B
Rationale: Documentation must be accurate, factual, and objective.
Question 9
, A client refuses services but is at risk of homelessness. The case manager
should:
A. Force compliance
B. Respect autonomy while providing support options
C. Ignore the situation
D. End all services
Correct Answer: B
Rationale: Ethical case management respects autonomy while ensuring
support.
Question 10
Which is a key function of case management?
A. Punishment
B. Service coordination
C. Legal sentencing
D. Surgery
Correct Answer: B
Rationale: Coordination of services is central to case management.
Question 11
A case manager helps a client apply for disability benefits. This is:
A. Advocacy
B. Diagnosis
C. Therapy
D. Medication management
Correct Answer: A
Rationale: Advocacy involves helping clients access needed services.
EXAMINATION|QUESTIONS AND CORRECT
ANSWER WITH EXPLANATION GRADED A+
STUDY GUIDE SOUTHERN NEW HAMPSHIRE
UNIVERSITY
Question 1
A case manager develops a coordinated plan to connect a client with
housing, medical care, and counseling services. This BEST describes:
A. Psychotherapy
B. Case management
C. Crisis counseling
D. Pharmacotherapy
Correct Answer: B
Rationale: Case management focuses on coordinating multiple services
to meet client needs holistically.
Question 2
Which is the PRIMARY goal of case management?
A. Diagnose mental illness
B. Coordinate and ensure continuity of care
C. Prescribe medication
D. Conduct psychological testing
Correct Answer: B
Rationale: Case management ensures clients receive continuous,
coordinated services.
Question 3
A client is discharged from hospital and needs follow-up care, medication,
and rehabilitation services. The case manager should FIRST:
,A. Terminate services
B. Conduct comprehensive needs assessment
C. Ignore follow-up
D. Delay intervention
Correct Answer: B
Rationale: Assessment is the first step in effective case management.
Question 4
Which role is MOST important for a case manager?
A. Prescribing medication
B. Advocacy and coordination
C. Performing surgery
D. Legal prosecution
Correct Answer: B
Rationale: Case managers advocate for clients and coordinate services.
Question 5
A client lacks access to transportation for medical appointments. The case
manager should:
A. Ignore the issue
B. Identify community resources for transport
C. Discharge the client
D. Delay treatment
Correct Answer: B
Rationale: Case management includes linking clients to resources.
Question 6
Which BEST describes continuity of care?
,A. One-time treatment
B. Ongoing coordinated services over time
C. Emergency-only care
D. Random service delivery
Correct Answer: B
Rationale: Continuity of care ensures ongoing support across services.
Question 7
A case manager collaborates with doctors, social workers, and counselors.
This is:
A. Isolation
B. Interdisciplinary teamwork
C. Independent practice
D. Legal reporting
Correct Answer: B
Rationale: Case management involves teamwork across disciplines.
Question 8
Which is MOST important in case documentation?
A. Personal opinions
B. Accurate and objective records
C. Assumptions
D. Gossip
Correct Answer: B
Rationale: Documentation must be accurate, factual, and objective.
Question 9
, A client refuses services but is at risk of homelessness. The case manager
should:
A. Force compliance
B. Respect autonomy while providing support options
C. Ignore the situation
D. End all services
Correct Answer: B
Rationale: Ethical case management respects autonomy while ensuring
support.
Question 10
Which is a key function of case management?
A. Punishment
B. Service coordination
C. Legal sentencing
D. Surgery
Correct Answer: B
Rationale: Coordination of services is central to case management.
Question 11
A case manager helps a client apply for disability benefits. This is:
A. Advocacy
B. Diagnosis
C. Therapy
D. Medication management
Correct Answer: A
Rationale: Advocacy involves helping clients access needed services.
