BMGT364 FINAL UPDATED EXAM QUESTIONS AND
ANSWERS SURE A+
✔✔Encouraging Cohesiveness - ✔✔Make the group smaller
Encourage agreement with group goals
Increase the time spent together
Increase the status and perceived difficulty of group membership
Stimulate competition with other groups
Give rewards to the group rather than to individual members
Physically isolate the group
✔✔Diversity - ✔✔(n.) difference, variety; a condition of having many different types of
forms
✔✔Inclusion - ✔✔When the viewpoints among different people are included and valued
✔✔Stereotyping - ✔✔Judging someone on the basis of one's perception of the group to
which that person belongs
✔✔Stereotype Threat - ✔✔The degree to which we internally agree with the generally
negative stereotyped perceptions of our group
✔✔Implications of Stereotyping - ✔✔Lower performance, lower satisfaction, negative
job attitudes, decreased engagement, decreased motivation
✔✔Discrimination - ✔✔Noting a difference between things, which in itself isn't
necessarily bad
Title VII of Civil Rights Act(1964) prohibits employers from discriminating based on race,
color, religion, sex, national origin, pay, conditions of employment, or privileges of
employment
Only for organizations that employ 15 or more employees
✔✔Weight Discrimination - ✔✔Obese individuals are rated as being less desirable as
subordinates, coworkers, or bosses
✔✔Access-and-legitimacy perspective - ✔✔Cultural diversity is a potentially valuable
resource to gain access to diverse markets
✔✔Discrimination-and-fairness perspective - ✔✔Cultural diversity is a mechanism for
ensuring equal opportunity, fair treatment, and an end to discrimination
,✔✔Integration-and-learning perspective - ✔✔Posits that the different life experiences,
skills, and perspectives that members of diverse cultural identity groups possess can be
a valuable resource in the context of work groups.
✔✔Group Decision-Making Strengths - ✔✔generate more complete information and
knowledge
Increased diversity of views
Increased acceptance of a solution
✔✔Groupthink - ✔✔A situation in which group members seek unanimous agreement
despite their individual doubts
✔✔Group shift or group polarization - ✔✔Group discussion lead members to assume
new, more extreme positions
- greater risk or greater caution due to diffused responsibility or greater comfort level
among members
✔✔Nominal Group Technique (NGT) - ✔✔1. Members individually write down possible
solutions/ideas
2. Members describe/clarify their solutions/ideas to each other
3. Members individually rank order solution presented
✔✔Week 10: Teams - ✔✔
✔✔Why are teams so popular? - ✔✔Social Identity Theory - motivating
Flexible in terms of organizations structure
Can quickly assemble, refocus, disband
Facilitate participation
Generally make better decisions
✔✔Work Group - ✔✔Interacts primarily to share information and make decisions to help
others
- Share information, neutral (sometimes negative), individual, random and varied
✔✔Work Team - ✔✔Generates positive synergy through coordinated effort; individuals
efforts result in a level of performance that is greater than the sum of those individual
inputs
- Collective performance, positive, individual and mutual, complimentary
✔✔Team Effectiveness - ✔✔Context, Composition, Process
✔✔Context - ✔✔Adequate resources
Leadership & structure
Climate of trust
Performance evaluation and reward systems
, ✔✔Process - ✔✔Common purpose
Specific goals
Team efficacy
Conflict levels
Social Loafing
✔✔Composition - ✔✔Abilities of members
Personality
Allocating roles
Diversity
Size of teams
Member flexibility
✔✔Team Diversity - ✔✔Perceived vs actual diversity
Team members tend to have less positive attitudes toward, and form fewer attachments
with, those who are perceived to be less like themselves
✔✔Diversity - Good/Bad? - ✔✔Diversity in function, and expertise are positively related
to team performance - especially when these tasks are centered around creativity and
innovation
✔✔Week 10: Conflict - ✔✔
✔✔Conflict - ✔✔Process that begins when one party perceives that another party has
negatively affected, or is about to negatively affect, something about that the first party
cares about
✔✔Functional Conflicts - ✔✔Supports the goals of the group and improves its
performance
✔✔Dysfunctional Conflict - ✔✔Hinders group performance
✔✔Relationship Conflict - ✔✔Disagreements among team members in terms of
interpersonal relationships or incompatibilities with respect to person values or
preferences. Not directly connected the team's task
- Dissatisfying to most people and tends to result in reduced team performance
✔✔Task Conflict - ✔✔Disagreements among members about the team's task
Conflicts about the distribution of resources, procedures and policies, and judgements
and interpretation of facts.
ANSWERS SURE A+
✔✔Encouraging Cohesiveness - ✔✔Make the group smaller
Encourage agreement with group goals
Increase the time spent together
Increase the status and perceived difficulty of group membership
Stimulate competition with other groups
Give rewards to the group rather than to individual members
Physically isolate the group
✔✔Diversity - ✔✔(n.) difference, variety; a condition of having many different types of
forms
✔✔Inclusion - ✔✔When the viewpoints among different people are included and valued
✔✔Stereotyping - ✔✔Judging someone on the basis of one's perception of the group to
which that person belongs
✔✔Stereotype Threat - ✔✔The degree to which we internally agree with the generally
negative stereotyped perceptions of our group
✔✔Implications of Stereotyping - ✔✔Lower performance, lower satisfaction, negative
job attitudes, decreased engagement, decreased motivation
✔✔Discrimination - ✔✔Noting a difference between things, which in itself isn't
necessarily bad
Title VII of Civil Rights Act(1964) prohibits employers from discriminating based on race,
color, religion, sex, national origin, pay, conditions of employment, or privileges of
employment
Only for organizations that employ 15 or more employees
✔✔Weight Discrimination - ✔✔Obese individuals are rated as being less desirable as
subordinates, coworkers, or bosses
✔✔Access-and-legitimacy perspective - ✔✔Cultural diversity is a potentially valuable
resource to gain access to diverse markets
✔✔Discrimination-and-fairness perspective - ✔✔Cultural diversity is a mechanism for
ensuring equal opportunity, fair treatment, and an end to discrimination
,✔✔Integration-and-learning perspective - ✔✔Posits that the different life experiences,
skills, and perspectives that members of diverse cultural identity groups possess can be
a valuable resource in the context of work groups.
✔✔Group Decision-Making Strengths - ✔✔generate more complete information and
knowledge
Increased diversity of views
Increased acceptance of a solution
✔✔Groupthink - ✔✔A situation in which group members seek unanimous agreement
despite their individual doubts
✔✔Group shift or group polarization - ✔✔Group discussion lead members to assume
new, more extreme positions
- greater risk or greater caution due to diffused responsibility or greater comfort level
among members
✔✔Nominal Group Technique (NGT) - ✔✔1. Members individually write down possible
solutions/ideas
2. Members describe/clarify their solutions/ideas to each other
3. Members individually rank order solution presented
✔✔Week 10: Teams - ✔✔
✔✔Why are teams so popular? - ✔✔Social Identity Theory - motivating
Flexible in terms of organizations structure
Can quickly assemble, refocus, disband
Facilitate participation
Generally make better decisions
✔✔Work Group - ✔✔Interacts primarily to share information and make decisions to help
others
- Share information, neutral (sometimes negative), individual, random and varied
✔✔Work Team - ✔✔Generates positive synergy through coordinated effort; individuals
efforts result in a level of performance that is greater than the sum of those individual
inputs
- Collective performance, positive, individual and mutual, complimentary
✔✔Team Effectiveness - ✔✔Context, Composition, Process
✔✔Context - ✔✔Adequate resources
Leadership & structure
Climate of trust
Performance evaluation and reward systems
, ✔✔Process - ✔✔Common purpose
Specific goals
Team efficacy
Conflict levels
Social Loafing
✔✔Composition - ✔✔Abilities of members
Personality
Allocating roles
Diversity
Size of teams
Member flexibility
✔✔Team Diversity - ✔✔Perceived vs actual diversity
Team members tend to have less positive attitudes toward, and form fewer attachments
with, those who are perceived to be less like themselves
✔✔Diversity - Good/Bad? - ✔✔Diversity in function, and expertise are positively related
to team performance - especially when these tasks are centered around creativity and
innovation
✔✔Week 10: Conflict - ✔✔
✔✔Conflict - ✔✔Process that begins when one party perceives that another party has
negatively affected, or is about to negatively affect, something about that the first party
cares about
✔✔Functional Conflicts - ✔✔Supports the goals of the group and improves its
performance
✔✔Dysfunctional Conflict - ✔✔Hinders group performance
✔✔Relationship Conflict - ✔✔Disagreements among team members in terms of
interpersonal relationships or incompatibilities with respect to person values or
preferences. Not directly connected the team's task
- Dissatisfying to most people and tends to result in reduced team performance
✔✔Task Conflict - ✔✔Disagreements among members about the team's task
Conflicts about the distribution of resources, procedures and policies, and judgements
and interpretation of facts.
