IREM MNT 402 EXAM SCRIPT UPDATED QUESTIONS AND
ANSWERS SURE A+
✔✔Cosmetic Maintenance (Preventative) - ✔✔Enhances the appearance but does not
contribute materially to the operation or preservation of an item (e.g., painting new
color).
✔✔Efficiency/Sustainability Maintenance (Preventative) - ✔✔Ensures efficient and cost-
effective operation and preservation of building components/systems.
✔✔Routine/Custodial (Preventative Maintenance) - ✔✔Day-to-day upkeep of the
property which is essential to preserving the interior and exterior appearance and value
(e.g., cleaning, waxing floors, removing trash)
✔✔Corrective Maintenance - ✔✔Reactive, after-the-fact maintenance in which a
problem needs to be repaired or corrected (e.g., dripping faucet, frayed fan belt,
overheating motor), often notified of problem by resident or tenant.
✔✔Deferred Maintenance - ✔✔Repairs or replacements that should have been
completed but were purposely delayed for any reason, and may or may not be
corrected depending on the owner's wishes (e.g., filling asphalt cracks instead of
resurfacing, delaying exterior painting or carpeting, and waiting to install new appliances
or bathroom fixtures).
✔✔Maintenance should never be _________ if the safety, health, or well-being of
persons on the property is in danger. - ✔✔Deferred
✔✔Three Main Reasons for Inspections - ✔✔1) Establish the initial state of all parts of
the building and units
2) Identify maintenance and repair needs and potential risks or hazards.
3) Monitor all parts of the building and units.
✔✔_____________ typically include items such as advertising and maintenance costs
that the manager is able to adjust with little effort. - ✔✔Controllable Expenses
✔✔_______________ typically include items such as real estate taxes that the
manager is not able to adjust. - ✔✔Non-Controllable Expenses
✔✔ASHRAE further recommends that the landlord delegate as much responsibility as
possible to the _______ about the IAQ of its space. - ✔✔Tenant
ANSWERS SURE A+
✔✔Cosmetic Maintenance (Preventative) - ✔✔Enhances the appearance but does not
contribute materially to the operation or preservation of an item (e.g., painting new
color).
✔✔Efficiency/Sustainability Maintenance (Preventative) - ✔✔Ensures efficient and cost-
effective operation and preservation of building components/systems.
✔✔Routine/Custodial (Preventative Maintenance) - ✔✔Day-to-day upkeep of the
property which is essential to preserving the interior and exterior appearance and value
(e.g., cleaning, waxing floors, removing trash)
✔✔Corrective Maintenance - ✔✔Reactive, after-the-fact maintenance in which a
problem needs to be repaired or corrected (e.g., dripping faucet, frayed fan belt,
overheating motor), often notified of problem by resident or tenant.
✔✔Deferred Maintenance - ✔✔Repairs or replacements that should have been
completed but were purposely delayed for any reason, and may or may not be
corrected depending on the owner's wishes (e.g., filling asphalt cracks instead of
resurfacing, delaying exterior painting or carpeting, and waiting to install new appliances
or bathroom fixtures).
✔✔Maintenance should never be _________ if the safety, health, or well-being of
persons on the property is in danger. - ✔✔Deferred
✔✔Three Main Reasons for Inspections - ✔✔1) Establish the initial state of all parts of
the building and units
2) Identify maintenance and repair needs and potential risks or hazards.
3) Monitor all parts of the building and units.
✔✔_____________ typically include items such as advertising and maintenance costs
that the manager is able to adjust with little effort. - ✔✔Controllable Expenses
✔✔_______________ typically include items such as real estate taxes that the
manager is not able to adjust. - ✔✔Non-Controllable Expenses
✔✔ASHRAE further recommends that the landlord delegate as much responsibility as
possible to the _______ about the IAQ of its space. - ✔✔Tenant
