MGSC 346 COMPREHENSIVE EXAM UPDATED
QUESTIONS AND ANSWERS SURE A+
✔✔Phase - ✔✔Different tasks/CSF's
✔✔ Supporting facility, facilitating goods, information, explicit services, implicit services
- ✔✔Service bundle 5 features
✔✔Supporting facility - ✔✔Physical resources needed
✔✔Facilitating goods - ✔✔Consumed by buyer/provided to customer
✔✔Information - ✔✔_____provided by customer to enable customized services
✔✔Explicit services - ✔✔Observable benefits/features of service
✔✔Implicit services - ✔✔Extrinsic features of service
✔✔Standardization - ✔✔High volume, standardized output, high customer choices
✔✔Full customization - ✔✔Lower volume, customized output, high customer choices
✔✔Mass customization - ✔✔Customer choices and input while keeping costs/prices low
(modular)
✔✔Batch processing - ✔✔Accumulating transaction records into groups or batches for
processing at a regular interval such as daily or weekly. The records are usually sorted
into some sequence (such as numerically or alphabetically) before processing.
✔✔Multiple channel - ✔✔using more than one type of distribution channel to reach
consumers
✔✔Single channel - ✔✔Disliked by consumers
✔✔Multiple phase system - ✔✔Disliked by consumers, company being cheap
✔✔Single channel single phase, single channel multiple phase, multiple channel single
phase, multiple channel multiple phase - ✔✔4 types of operations systems
✔✔Single channel, single phase - ✔✔One server, one station
✔✔Single channel, multiple phase - ✔✔One server per station, multiple stations
QUESTIONS AND ANSWERS SURE A+
✔✔Phase - ✔✔Different tasks/CSF's
✔✔ Supporting facility, facilitating goods, information, explicit services, implicit services
- ✔✔Service bundle 5 features
✔✔Supporting facility - ✔✔Physical resources needed
✔✔Facilitating goods - ✔✔Consumed by buyer/provided to customer
✔✔Information - ✔✔_____provided by customer to enable customized services
✔✔Explicit services - ✔✔Observable benefits/features of service
✔✔Implicit services - ✔✔Extrinsic features of service
✔✔Standardization - ✔✔High volume, standardized output, high customer choices
✔✔Full customization - ✔✔Lower volume, customized output, high customer choices
✔✔Mass customization - ✔✔Customer choices and input while keeping costs/prices low
(modular)
✔✔Batch processing - ✔✔Accumulating transaction records into groups or batches for
processing at a regular interval such as daily or weekly. The records are usually sorted
into some sequence (such as numerically or alphabetically) before processing.
✔✔Multiple channel - ✔✔using more than one type of distribution channel to reach
consumers
✔✔Single channel - ✔✔Disliked by consumers
✔✔Multiple phase system - ✔✔Disliked by consumers, company being cheap
✔✔Single channel single phase, single channel multiple phase, multiple channel single
phase, multiple channel multiple phase - ✔✔4 types of operations systems
✔✔Single channel, single phase - ✔✔One server, one station
✔✔Single channel, multiple phase - ✔✔One server per station, multiple stations
