MGSC 346 EXAMS TEST PAPER QUESTIONS AND
ANSWERS SURE A+
✔✔Assignable Variation - ✔✔Identifiable and fixable variation
✔✔x-bar Chart - ✔✔Tracks process average
✔✔R Chart - ✔✔Tracks variability
✔✔Process In Control - ✔✔Within limits and no unusual patterns
✔✔Stable Process - ✔✔Consistent and predictable
✔✔Capable Process - ✔✔Meets specification limits
✔✔Type I Error - ✔✔False alarm (process is actually in control)
✔✔Type II Error - ✔✔Missed problem (process is actually out of control)
✔✔ Operations Management - ✔✔Management of systems or processes that create
goods and/or services
✔✔Supply Chain - ✔✔Suppliers' suppliers → suppliers → producer → distributor →
customers
✔✔Transformation Process - ✔✔Conversion of inputs into outputs with feedback and
control
✔✔Value Added - ✔✔Difference between output value and input cost
✔✔Goods vs Services - ✔✔Goods are tangible with low customer contact; services are
intangible with high contact
✔✔System Design Decisions - ✔✔Long-term decisions (capacity, layout, location)
✔✔System Operation Decisions - ✔✔Day-to-day decisions (inventory, scheduling,
staffing)
✔✔5 Decision Areas - ✔✔What, When, Where, How, Who
✔✔Types of Models - ✔✔Physical, schematic, mathematical
✔✔Trade-Off - ✔✔Improving one factor increases cost in another
ANSWERS SURE A+
✔✔Assignable Variation - ✔✔Identifiable and fixable variation
✔✔x-bar Chart - ✔✔Tracks process average
✔✔R Chart - ✔✔Tracks variability
✔✔Process In Control - ✔✔Within limits and no unusual patterns
✔✔Stable Process - ✔✔Consistent and predictable
✔✔Capable Process - ✔✔Meets specification limits
✔✔Type I Error - ✔✔False alarm (process is actually in control)
✔✔Type II Error - ✔✔Missed problem (process is actually out of control)
✔✔ Operations Management - ✔✔Management of systems or processes that create
goods and/or services
✔✔Supply Chain - ✔✔Suppliers' suppliers → suppliers → producer → distributor →
customers
✔✔Transformation Process - ✔✔Conversion of inputs into outputs with feedback and
control
✔✔Value Added - ✔✔Difference between output value and input cost
✔✔Goods vs Services - ✔✔Goods are tangible with low customer contact; services are
intangible with high contact
✔✔System Design Decisions - ✔✔Long-term decisions (capacity, layout, location)
✔✔System Operation Decisions - ✔✔Day-to-day decisions (inventory, scheduling,
staffing)
✔✔5 Decision Areas - ✔✔What, When, Where, How, Who
✔✔Types of Models - ✔✔Physical, schematic, mathematical
✔✔Trade-Off - ✔✔Improving one factor increases cost in another
