NAB Core Domain 4 Leadership &
Strategy Exam Questions & Answers
(Grade A+)
Three levels of management -
correct answer ✅top managers, middle managers, first-line
managers
top management -
correct answer ✅highest level of management, consisting of the
president and other key company executives who develop strategic
plans
Middle Managers -
correct answer ✅Supervisors, usually department heads (DON)
who direct line management
Line management -
correct answer ✅Supervisors who direct line staff
Characteristics of leadership -
correct answer ✅1. Visibility
2. Decisiveness
3. Good listening
4. Communicate
, NAB Core Domain 4 Leadership &
Strategy Exam Questions & Answers
(Grade A+)
5. Willing to help
6. Understanding
7. Goal oriented
8. Competitive
9. Knowledgeable
Elements of EQ -
correct answer ✅self awareness, self regulation, motivation,
empathy, social skills
TQM (Total Quality Management) -
correct answer ✅A philosophy that involves everyone in an
organization in a continual effort to improve quality and achieve
customer satisfaction. (Participatory)
MBWA (Management by Walking Around) -
correct answer ✅Spending a significant part of the day talking to
employees, guests, and peers while listening, coaching and
troubleshooting. (Participatory)
Strategy Exam Questions & Answers
(Grade A+)
Three levels of management -
correct answer ✅top managers, middle managers, first-line
managers
top management -
correct answer ✅highest level of management, consisting of the
president and other key company executives who develop strategic
plans
Middle Managers -
correct answer ✅Supervisors, usually department heads (DON)
who direct line management
Line management -
correct answer ✅Supervisors who direct line staff
Characteristics of leadership -
correct answer ✅1. Visibility
2. Decisiveness
3. Good listening
4. Communicate
, NAB Core Domain 4 Leadership &
Strategy Exam Questions & Answers
(Grade A+)
5. Willing to help
6. Understanding
7. Goal oriented
8. Competitive
9. Knowledgeable
Elements of EQ -
correct answer ✅self awareness, self regulation, motivation,
empathy, social skills
TQM (Total Quality Management) -
correct answer ✅A philosophy that involves everyone in an
organization in a continual effort to improve quality and achieve
customer satisfaction. (Participatory)
MBWA (Management by Walking Around) -
correct answer ✅Spending a significant part of the day talking to
employees, guests, and peers while listening, coaching and
troubleshooting. (Participatory)
