DEOMI FINAL EXAM ACTUAL QUESTIONS AND ANSWERS
RATED A+
✔✔What is a Pro-Con strategy - ✔✔usually equally covers two sides to an issue
✔✔What is a Problem-Solution strategy - ✔✔"disease-remedy" pattern; presents a
problem and proposes a solution
✔✔What is a Topical strategy - ✔✔categorizing the main points by topic
✔✔Best way to Conduct Research - ✔✔1) Accountability - who owns the website?
2) Accuracy - is the information on the site accurate and reliable (closely related to
accountability)
3) Objectivity - is the information biased or objective?
4) Date - Is the information recent?
5) Usability - Is the information presented in a way that is easy to use and understand?
✔✔Definitions of an EO Complaint - ✔✔An allegation of unlawful discrimination based
upon the seven bases of discrimination made either orally or in writing.
✔✔What are the Seven bases of discrimination: - ✔✔1) Race
2) Color
3) National origin
4) Religion
5) Sex (to include pregnancy)
6) Gender identity
7) Sexual orientation
✔✔What is a informal compliant - ✔✔A method to resolve complaints that fall into the
bases of discrimination at the lowest level possible using one of the following methods,
depending upon Service:
✔✔What are the methods used in a informal compliant - ✔✔a) Person-to-person
b) Third party
c) Chain of command
d) Conflict resolution
e) Fact finding
✔✔What are Non-EO Complaints? - ✔✔a) Leadership
b) Favoritism
c) Performance reports
, d) Sexual assault
✔✔what the steps to Process the Complaint - ✔✔a. Initial reporting/notification
b. Interim reporting
c. Monitoring
✔✔during a complaint you must? - ✔✔Maintain strict impartiality.
Accept/acknowledge interviewee's feelings.
✔✔ conflict as a perception - ✔✔"Conflict is a belief or understanding that one's own
needs, interests, wants, or values are incompatible with someone's else
✔✔conflict as a feeling - ✔✔involves an emotional reaction to a situation or interaction
that signals a disagreement of some kind
✔✔Conflict as Action - ✔✔"Conflict also consists of the actions that we take to express
our feelings, articulate our perceptions, and get our needs met in a way that has the
potential for interfering with someone else's ability to get his or her needs met.
✔✔Power-based approach - ✔✔do what I want because I have the power to reward you
or punish you in some way
- destructive, violent
- disruptive, costly
✔✔Rights-based approach - ✔✔the law requires you to do what I want
-uses some established structure
- law, policy requlation or procedure
✔✔principle-based approach - ✔✔give me what I want because it is the right thing to
do.
- asserting a moral right to a certain outcome
- appeal to what is fair, reasonable, or just
✔✔manipulation based approach - ✔✔you would be better at this project, so I'll take the
other project
- destructive or constructive
✔✔intrest based approach - ✔✔let me explain to you why I want what I want
- collaborative
-discuss needs rather than impose a solution
RATED A+
✔✔What is a Pro-Con strategy - ✔✔usually equally covers two sides to an issue
✔✔What is a Problem-Solution strategy - ✔✔"disease-remedy" pattern; presents a
problem and proposes a solution
✔✔What is a Topical strategy - ✔✔categorizing the main points by topic
✔✔Best way to Conduct Research - ✔✔1) Accountability - who owns the website?
2) Accuracy - is the information on the site accurate and reliable (closely related to
accountability)
3) Objectivity - is the information biased or objective?
4) Date - Is the information recent?
5) Usability - Is the information presented in a way that is easy to use and understand?
✔✔Definitions of an EO Complaint - ✔✔An allegation of unlawful discrimination based
upon the seven bases of discrimination made either orally or in writing.
✔✔What are the Seven bases of discrimination: - ✔✔1) Race
2) Color
3) National origin
4) Religion
5) Sex (to include pregnancy)
6) Gender identity
7) Sexual orientation
✔✔What is a informal compliant - ✔✔A method to resolve complaints that fall into the
bases of discrimination at the lowest level possible using one of the following methods,
depending upon Service:
✔✔What are the methods used in a informal compliant - ✔✔a) Person-to-person
b) Third party
c) Chain of command
d) Conflict resolution
e) Fact finding
✔✔What are Non-EO Complaints? - ✔✔a) Leadership
b) Favoritism
c) Performance reports
, d) Sexual assault
✔✔what the steps to Process the Complaint - ✔✔a. Initial reporting/notification
b. Interim reporting
c. Monitoring
✔✔during a complaint you must? - ✔✔Maintain strict impartiality.
Accept/acknowledge interviewee's feelings.
✔✔ conflict as a perception - ✔✔"Conflict is a belief or understanding that one's own
needs, interests, wants, or values are incompatible with someone's else
✔✔conflict as a feeling - ✔✔involves an emotional reaction to a situation or interaction
that signals a disagreement of some kind
✔✔Conflict as Action - ✔✔"Conflict also consists of the actions that we take to express
our feelings, articulate our perceptions, and get our needs met in a way that has the
potential for interfering with someone else's ability to get his or her needs met.
✔✔Power-based approach - ✔✔do what I want because I have the power to reward you
or punish you in some way
- destructive, violent
- disruptive, costly
✔✔Rights-based approach - ✔✔the law requires you to do what I want
-uses some established structure
- law, policy requlation or procedure
✔✔principle-based approach - ✔✔give me what I want because it is the right thing to
do.
- asserting a moral right to a certain outcome
- appeal to what is fair, reasonable, or just
✔✔manipulation based approach - ✔✔you would be better at this project, so I'll take the
other project
- destructive or constructive
✔✔intrest based approach - ✔✔let me explain to you why I want what I want
- collaborative
-discuss needs rather than impose a solution
