CPPS IHI COMPLETE TEST BANK
QUESTIONS AND VERIFIED CORRECT
ANSWERS
●● After implementing a new product recall system, a hospital was
alerted to a high-risk medication recall. This medication is in stock in the
emergency department and oncology unit. To ensure the effectiveness of
the new system, a patient safety professional should:
A. require individual departments to verify that a search for the recalled
medication was performed.
B. ensure an on-site visit verifies that the recalled medication was
sequestered.
C. reconcile the number of doses administered to the number of doses
purchased.
D. notify the affected units via fax to remove recalled meds and to post
recall notices in the units
Answer: B. ensure an on-site visit verifies that the recalled medication
was sequestered.
●● An organization is implementing a standardized surgical safety
checklist and encounters resistance from the perioperative staff. To
improve staff engagement, a patient safety professional should:
A. prepare a business case for the implementation of the checklist.
B. present evidence that checklist use reduces practice variability.
,C. assure staff that anesthesia is responsible for the checklist.
D. delegate checklist enforcement to nursing.
Answer: B. present evidence that checklist use reduces practice
variability.
●● An organization has achieved 92% compliance with a process
measure. The patient safety professional believes that the processes in
place are not reliable or that the results are attributable to luck. Which of
the following best describes this characteristic?
A. appreciative inquiry
B. commitment to resilience
C. deference to expertise
D. preoccupation with failure
Answer: D. preoccupation with failure
●● A just culture framework provides a means to address behaviors that
undermine a culture of safety because
A. single outbursts are differentiated from consciously chosen acts.
B. preservation of highly valued team members is a primary goal.
C. the evaluative process does not consider personal performance-
shaping factors.
D. the organizational response to investigated events is independent of
patient outcome.
,Answer: D. the organizational response to investigated events is
independent of patient outcome.
●● In process improvement, reducing variation improves
A. predictability of outcomes.
B. patient care processes.
C. frequency of poor results.
D. reluctance to simplify.
Answer: A. predictability of outcomes.
●● When creating action plans, which of the following solutions would
be considered the weakest?
A. visible involvement and action by leadership
B. standardizing processes as much as possible
C. creating access barriers to high-risk medications
D. use of color-coded labels that are readily seen by staff
Answer: D. use of color-coded labels that are readily seen by staff
●● Which of the following is emphasized in crew resource
management?
A. care standards
B. team leadership
C. caregiver burnout
, D. health literacy
Answer: B. team leadership
●● 10.
As a result of an adverse drug event, a patient required renal dialysis. A
patient safety professional and other leaders are discussing what to
disclose to the patient. In addition to an apology, critical components of
disclosure include
A. a commitment to investigate what happened and how future errors
will be prevented.
B. who was involved, when it happened, and how often medication
errors occur.
C. plans for staff disciplinary action, physician disciplinary action, and a
plan for education.
D. history of pharmacy transcription errors, and the plan to implement
an electronic health record.
Answer: A. a commitment to investigate what happened and how future
errors will be prevented.
●● Results from recent tests were not included in a patient transfer from
one facility to another, resulting in an adverse event. Which of the
following is the most common cause of this type of harm?
A. inadequate information flow
B. inattentional blindness
C. normalized deviance
QUESTIONS AND VERIFIED CORRECT
ANSWERS
●● After implementing a new product recall system, a hospital was
alerted to a high-risk medication recall. This medication is in stock in the
emergency department and oncology unit. To ensure the effectiveness of
the new system, a patient safety professional should:
A. require individual departments to verify that a search for the recalled
medication was performed.
B. ensure an on-site visit verifies that the recalled medication was
sequestered.
C. reconcile the number of doses administered to the number of doses
purchased.
D. notify the affected units via fax to remove recalled meds and to post
recall notices in the units
Answer: B. ensure an on-site visit verifies that the recalled medication
was sequestered.
●● An organization is implementing a standardized surgical safety
checklist and encounters resistance from the perioperative staff. To
improve staff engagement, a patient safety professional should:
A. prepare a business case for the implementation of the checklist.
B. present evidence that checklist use reduces practice variability.
,C. assure staff that anesthesia is responsible for the checklist.
D. delegate checklist enforcement to nursing.
Answer: B. present evidence that checklist use reduces practice
variability.
●● An organization has achieved 92% compliance with a process
measure. The patient safety professional believes that the processes in
place are not reliable or that the results are attributable to luck. Which of
the following best describes this characteristic?
A. appreciative inquiry
B. commitment to resilience
C. deference to expertise
D. preoccupation with failure
Answer: D. preoccupation with failure
●● A just culture framework provides a means to address behaviors that
undermine a culture of safety because
A. single outbursts are differentiated from consciously chosen acts.
B. preservation of highly valued team members is a primary goal.
C. the evaluative process does not consider personal performance-
shaping factors.
D. the organizational response to investigated events is independent of
patient outcome.
,Answer: D. the organizational response to investigated events is
independent of patient outcome.
●● In process improvement, reducing variation improves
A. predictability of outcomes.
B. patient care processes.
C. frequency of poor results.
D. reluctance to simplify.
Answer: A. predictability of outcomes.
●● When creating action plans, which of the following solutions would
be considered the weakest?
A. visible involvement and action by leadership
B. standardizing processes as much as possible
C. creating access barriers to high-risk medications
D. use of color-coded labels that are readily seen by staff
Answer: D. use of color-coded labels that are readily seen by staff
●● Which of the following is emphasized in crew resource
management?
A. care standards
B. team leadership
C. caregiver burnout
, D. health literacy
Answer: B. team leadership
●● 10.
As a result of an adverse drug event, a patient required renal dialysis. A
patient safety professional and other leaders are discussing what to
disclose to the patient. In addition to an apology, critical components of
disclosure include
A. a commitment to investigate what happened and how future errors
will be prevented.
B. who was involved, when it happened, and how often medication
errors occur.
C. plans for staff disciplinary action, physician disciplinary action, and a
plan for education.
D. history of pharmacy transcription errors, and the plan to implement
an electronic health record.
Answer: A. a commitment to investigate what happened and how future
errors will be prevented.
●● Results from recent tests were not included in a patient transfer from
one facility to another, resulting in an adverse event. Which of the
following is the most common cause of this type of harm?
A. inadequate information flow
B. inattentional blindness
C. normalized deviance
