2026 UPDATED STUDY GUIDE WITH
PRACTICE QUESTIONS, ANSWERS, AND
RATIONALES
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Updated 2026 Questions and Answers
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Rationales Included
,What is the basic controlling process? involves setting standards to achieve goals, comparing actual performance to
those standards and then making changes to return performance to those
standards
Which Management Function: Assigning team leaders to Organizing
work on certain product lines and coordinating efforts
and delegating work
Which Management Function: Comparing performance Controlling
reports to yearly goals
Which Management Function: Deciding whether to Planning
advertise to a new market or setting a strategic vision
Which Management Function: Meeting with senior Leading
leaders to inspire them
Top 3 Mistakes Managers Make 1. Intimidating, Abrasive to others, Bullying Style
2. Cold & Arrogant
3. Betraying Trust
Mangement Skills 1. Technical
2. Human
3. Conceptual
4. Motivation to manage
MS1: Technical Skills the specialized procedures, techniquest, and knowledge required to get job done
Example of Technical Skills Ability to find new sales prospects, develop accurate sales pitches based on
customer needs, and close sales
MS2: Human Skills the ability to work with others
Who needs to have good Human Skills? Top Managers: they spend most of their job dealing directly with people
MS3: Conceptual Skills the ability to see the organization of the company as a whole, understand how the
different parts affect each other, and recognize how the company fits into or is
affected by its environment
MS4: Motivation to Manage an assessment of how enthusiastic employees are about managing the work of
others
Who has the strongest Motivation to Manage Managers; get promoted faster and rated higher
, Transition to Management
Self-Management Process Stages 1. Self-Assessment & Planning
2. Goal Setting
3. Self & Environmental Control
4. Evaluating & Rewarding Progress
S1: Self-Assessment & Planning--Tip Ask:
Who am I now? Who do I want to be?
What are my strengths? What do I want them to be?
What am I doing now? What I want to be doing?
Where am I now? Where do I want to go?
S1: Self-Assessment & Planning--Mistakes not having standards
ignoring important parts of our identities
S2: Goal Setting--Tip What do I need to do in order to get where I want to go?
Set S.M.A.R.T Goals
S2: Goal Setting-Mistakes failing to set goals--"hope and wish"
setting vague goals--"do your best"
failing to follow through with goals
S3A: Self-Control--Tip Ask: What is important? What is urgent
Important: produces a desired result
Urgent: Demands immediate Action
S3A: Self-Control--Mistakes allowing negative emotions or habits to derail us
S3B: Environmental Control--Tip proactively structure work environment to increase likelihood of success
S3B: Environmental Control--Mistakes allowing others to control your time
S3B: Morgenstern's Time Management Tips delete
delay
diminish
delegate
S4: Evaluating and Rewarding Progress--Tip determine what you've accomplished and reward yourself accordingly
S4: Evaluating and Rewarding Progress--Mistakes rewarding yourself too early, too late, too much
punishing yourself if you fail