PRINCIPLES OF MANAGEMENT FINAL EXAM ACTUAL
QUESTIONS AND ANSWERS RATED A+
✔✔Leading - ✔✔Determine decision, state a clear vision for employees to follow and
help employees understand the role they play in attaining goals.
✔✔Leading involves using power, influence, vision, persuasion, and communication
skills. - ✔✔The outcome of good leading is a high level of motivation and commitment
from employees to the organization.
✔✔Controlling - ✔✔Evaluate how well the organization is achieving its goals and takes
corrective action to improve performance.
✔✔Controlling monitors individuals, departments, and the organization to determine if
desired performance has been reached. - ✔✔Managers will also take action to increase
performance as required.
✔✔The outcome of controlling is: - ✔✔accurate measurement of performance and
regulation of efficiency and effectiveness.
✔✔Management Trends (5): - ✔✔1. Empowerment
2. Self-Managed Teams
3. Restructuring
4. Downsizing
5. Outsourcing
✔✔Empowerment - ✔✔expand the tasks and responsibilities of workers.
✔✔Example: supervisors might be empowered to make some resource allocation
decisions. - ✔✔Empowerment
✔✔Self-Managed Teams - ✔✔give a group of employees responsibility for supervising
their own actions.
✔✔Example: The team can monitor its members and the quality of the work performed.
- ✔✔Self-Managed Teams
✔✔Restructuring - ✔✔Top managers have sought methods to restructure their
organizations and save costs.
✔✔Downsizing - ✔✔eliminate jobs at all levels of management
✔✔Examples:
-can lead to higher efficiency
, -often results in low morale and customer complaints about service - ✔✔Downsizing
effects
✔✔Outsourcing - ✔✔contracting with outside vendors for perform all or selected
portions of work.
✔✔Managerial Roles: - ✔✔Many managers perform these roles are various times
during their career.
✔✔Who described Managerial Roles? - ✔✔Mintzberg
✔✔What are Managerial Roles? - ✔✔A role is a set of specific tasks a person performs
because of the position they hold.
✔✔Roles are directed ____ as well as ____ the organization. - ✔✔inside and outside
✔✔There are (3) broad role categories: - ✔✔1. Interpersonal (3)
2. Informational (3)
3. Decisional (4)
✔✔Interpersonal Roles - ✔✔Roles managers assume to coordinate and interact with
employees and provide direction to the organization.
✔✔Interpersonal Roles (3) - ✔✔1. Figurehead
2. Leader
3. Liaison
✔✔Figurehead - ✔✔symbolized the organization and what it is trying to achieve.
✔✔Leader - ✔✔train, counsel, mentor and encourage high employee performance.
✔✔Liason - ✔✔link and coordinate people inside and outside the organization to help
achieve goals.
✔✔Informational Roles - ✔✔Associated with the tasks needed to obtain and transmit
information for management of the organization.
✔✔Informational Roles (3) - ✔✔1. Monitor
2. Disseminator
3. Spokesperson
✔✔Decisional Roles - ✔✔Associated with the methods managers use to plan strategy
and utilize resources to achieve goals.
QUESTIONS AND ANSWERS RATED A+
✔✔Leading - ✔✔Determine decision, state a clear vision for employees to follow and
help employees understand the role they play in attaining goals.
✔✔Leading involves using power, influence, vision, persuasion, and communication
skills. - ✔✔The outcome of good leading is a high level of motivation and commitment
from employees to the organization.
✔✔Controlling - ✔✔Evaluate how well the organization is achieving its goals and takes
corrective action to improve performance.
✔✔Controlling monitors individuals, departments, and the organization to determine if
desired performance has been reached. - ✔✔Managers will also take action to increase
performance as required.
✔✔The outcome of controlling is: - ✔✔accurate measurement of performance and
regulation of efficiency and effectiveness.
✔✔Management Trends (5): - ✔✔1. Empowerment
2. Self-Managed Teams
3. Restructuring
4. Downsizing
5. Outsourcing
✔✔Empowerment - ✔✔expand the tasks and responsibilities of workers.
✔✔Example: supervisors might be empowered to make some resource allocation
decisions. - ✔✔Empowerment
✔✔Self-Managed Teams - ✔✔give a group of employees responsibility for supervising
their own actions.
✔✔Example: The team can monitor its members and the quality of the work performed.
- ✔✔Self-Managed Teams
✔✔Restructuring - ✔✔Top managers have sought methods to restructure their
organizations and save costs.
✔✔Downsizing - ✔✔eliminate jobs at all levels of management
✔✔Examples:
-can lead to higher efficiency
, -often results in low morale and customer complaints about service - ✔✔Downsizing
effects
✔✔Outsourcing - ✔✔contracting with outside vendors for perform all or selected
portions of work.
✔✔Managerial Roles: - ✔✔Many managers perform these roles are various times
during their career.
✔✔Who described Managerial Roles? - ✔✔Mintzberg
✔✔What are Managerial Roles? - ✔✔A role is a set of specific tasks a person performs
because of the position they hold.
✔✔Roles are directed ____ as well as ____ the organization. - ✔✔inside and outside
✔✔There are (3) broad role categories: - ✔✔1. Interpersonal (3)
2. Informational (3)
3. Decisional (4)
✔✔Interpersonal Roles - ✔✔Roles managers assume to coordinate and interact with
employees and provide direction to the organization.
✔✔Interpersonal Roles (3) - ✔✔1. Figurehead
2. Leader
3. Liaison
✔✔Figurehead - ✔✔symbolized the organization and what it is trying to achieve.
✔✔Leader - ✔✔train, counsel, mentor and encourage high employee performance.
✔✔Liason - ✔✔link and coordinate people inside and outside the organization to help
achieve goals.
✔✔Informational Roles - ✔✔Associated with the tasks needed to obtain and transmit
information for management of the organization.
✔✔Informational Roles (3) - ✔✔1. Monitor
2. Disseminator
3. Spokesperson
✔✔Decisional Roles - ✔✔Associated with the methods managers use to plan strategy
and utilize resources to achieve goals.
