PRINCIPLES OF MANAGEMENT COMPREHENSIVE EXAM
UPDATED QUESTIONS AND ANSWERS RATED A+
✔✔Conceptual Skills - ✔✔the ability to analyze and diagnose a situation and find the
cause and effect.
✔✔Human Skills - ✔✔the ability to understand, alter, lead, and control people's
behaviors.
✔✔Technical Skills - ✔✔the job-specific knowledge require to perform a task.
✔✔Examples: marketing, accounting, and manufacturing - ✔✔Technical Skills
✔✔All three skills are enhanced through what (3) things? - ✔✔1. formal training
2. reading
3. practice
✔✔Management Challenges: - ✔✔-increasing number of global organizations
-building competitive advantage through superior efficiency, quality, innovation, and
responsiveness
-increasing performance while remaining ethical managers
-managing an increasingly diverse work force
-using new technologies
✔✔When did modern management begin? - ✔✔The late 19th century
✔✔Who defined Scientific Management? When? - ✔✔Frederick Taylor, the late 1800's
✔✔Scientific Management - ✔✔"The systematic study of the relationship between
people and tasks to redesign the work for higher efficiency."
✔✔What did Frederick Taylor attempt to do? - ✔✔reduce the time a worker spend on
each task by optimizing the way the task was done.
✔✔The (4) Principles of Scientific Management: - ✔✔1. study the way the job is
performed
2. codify the new method into rules
3. select workers whose skills match
4. establish a fair level of performance
✔✔1. study the way the job is performed - ✔✔now and determine new ways to do it.
✔✔Example: gather detailed, time and motion information
-try different methods to see which is best. - ✔✔study the way the job is performed
, ✔✔2. codify the new method into rules - ✔✔
✔✔Example: teach to all workers - ✔✔codify the new method into rules
✔✔3. select workers whose skills match - ✔✔the rules set in codifying the new
methods.
✔✔4. establish a fair level of performance - ✔✔and pay for higher performance.
✔✔Example: workers should benefit from higher output - ✔✔establish a fair level of
performance
✔✔Problems of Scientific Management: - ✔✔managers often implemented only the
increased output side of Taylor's plan.
✔✔They did not: - ✔✔-allow workers to share in increased output.
-specialized jobs became very boring, dull.
-workers ended up distrusting the method.
✔✔Workers would purposely do what? - ✔✔"under-perform"
✔✔Management responded with ____ use of machines. - ✔✔increased
✔✔Who created Job Specialization? When? - ✔✔Adam Smith, the 18th century
✔✔Adam Smith found that pins could be manufacture in two ways, which were? - ✔✔1.
craft
2. factory
✔✔1. Craft - ✔✔each worker did all the steps.
✔✔2. Factory - ✔✔each worker specialized in one step.
✔✔Did craft or factory have higher productivity? - ✔✔FACTORY; each worker became
very skilled at one, specific task.
✔✔Breaking down the total job allowed for what? - ✔✔Division of Labor
✔✔Frank and Lillian Gilbreth - ✔✔Refined Taylor's methods of job specialization, made
many improvements to time and motion studies.
✔✔Time and motion studies (3): - ✔✔1. Break down each action into components
2. find better ways to perform it
UPDATED QUESTIONS AND ANSWERS RATED A+
✔✔Conceptual Skills - ✔✔the ability to analyze and diagnose a situation and find the
cause and effect.
✔✔Human Skills - ✔✔the ability to understand, alter, lead, and control people's
behaviors.
✔✔Technical Skills - ✔✔the job-specific knowledge require to perform a task.
✔✔Examples: marketing, accounting, and manufacturing - ✔✔Technical Skills
✔✔All three skills are enhanced through what (3) things? - ✔✔1. formal training
2. reading
3. practice
✔✔Management Challenges: - ✔✔-increasing number of global organizations
-building competitive advantage through superior efficiency, quality, innovation, and
responsiveness
-increasing performance while remaining ethical managers
-managing an increasingly diverse work force
-using new technologies
✔✔When did modern management begin? - ✔✔The late 19th century
✔✔Who defined Scientific Management? When? - ✔✔Frederick Taylor, the late 1800's
✔✔Scientific Management - ✔✔"The systematic study of the relationship between
people and tasks to redesign the work for higher efficiency."
✔✔What did Frederick Taylor attempt to do? - ✔✔reduce the time a worker spend on
each task by optimizing the way the task was done.
✔✔The (4) Principles of Scientific Management: - ✔✔1. study the way the job is
performed
2. codify the new method into rules
3. select workers whose skills match
4. establish a fair level of performance
✔✔1. study the way the job is performed - ✔✔now and determine new ways to do it.
✔✔Example: gather detailed, time and motion information
-try different methods to see which is best. - ✔✔study the way the job is performed
, ✔✔2. codify the new method into rules - ✔✔
✔✔Example: teach to all workers - ✔✔codify the new method into rules
✔✔3. select workers whose skills match - ✔✔the rules set in codifying the new
methods.
✔✔4. establish a fair level of performance - ✔✔and pay for higher performance.
✔✔Example: workers should benefit from higher output - ✔✔establish a fair level of
performance
✔✔Problems of Scientific Management: - ✔✔managers often implemented only the
increased output side of Taylor's plan.
✔✔They did not: - ✔✔-allow workers to share in increased output.
-specialized jobs became very boring, dull.
-workers ended up distrusting the method.
✔✔Workers would purposely do what? - ✔✔"under-perform"
✔✔Management responded with ____ use of machines. - ✔✔increased
✔✔Who created Job Specialization? When? - ✔✔Adam Smith, the 18th century
✔✔Adam Smith found that pins could be manufacture in two ways, which were? - ✔✔1.
craft
2. factory
✔✔1. Craft - ✔✔each worker did all the steps.
✔✔2. Factory - ✔✔each worker specialized in one step.
✔✔Did craft or factory have higher productivity? - ✔✔FACTORY; each worker became
very skilled at one, specific task.
✔✔Breaking down the total job allowed for what? - ✔✔Division of Labor
✔✔Frank and Lillian Gilbreth - ✔✔Refined Taylor's methods of job specialization, made
many improvements to time and motion studies.
✔✔Time and motion studies (3): - ✔✔1. Break down each action into components
2. find better ways to perform it
