CWEA COLLECTIONS SYSTEM MAINTENANCE
GRADE 3-STUDY GUIDE 2026|REAL EXAM
QUESTIONS AND ANSWERS|A+GRADE ASSURED
"span and control" relates to the number of subordinates who can be
supervised effectively by one supervisor. At the top level of organizations,
what is this number?
a. Two to four
b. three to five
c. six to eight
d. nine to eleven
nine to eleven
What is the best approach to take when handling on the job conflict?
a. Remain friendly to an adversary while criticizing him to others.
b. Make your point aggressively and overwhelm others with your position.
c. Communicate clearly without attacking the other person or personalizing
the conflict.
d. Deny the existence of a problem and hope it goes away.
,Communicate clearly without attacking the other person or personalizing the
conflict.
In order to estimate the amount of time it will take for a work unit to complete
a given job, it will be necessary for the supervisor to?
a. Estimate the cost of the materials for the job.
b. Determine the types of assignments that have been given to other work
units.
c. Estimate the time required for routine and non-routine work activities.
d. Determine the salary levels of the staff to be assigned to the job.
Estimate the time required for routine and non-routine work activities.
As a manager, which factors will help you the most to predict how much
money should be set aside for a repair/ replacement fund for your utility?
a. Brand of equipment desired, original purchase price of existing equipment,
and the life expectancy of the equipment.
b. Equipment required, life expectancy of the equipment and the replacement
cost.
c. Work hours saved with the new equipment, trade-in-value of existing
equipment, and the life expectancy of the equipment.
d. Equipment required, life expectancy of the equipment, and availability of
equipment.
,Equipment required, life expectancy of the equipment and the replacement
cost.
Annual operating budgets should be based mainly on?
a. The amount of money available.
b. Last years activities and cost.
c. Anticipated changes and costs.
d. Equipment additions and replacements.
Last years activities and cost.
The fundamental elements in "Management by objectives" include?
a. Control, competence and climate.
b. Staging, action and evaluation.
c. Planning, organizing, implementing and follow up.
d. Personnel, plans, resources and direction.
Planning, organizing, implementing and follow up.
Debt service is defined as?
a. The total amount of interest on debts required to be paid annually.
b. The total amount of debt owed by the agency.
c. The ratio of total debt in operating costs.
, d. The total amount of principal on debts that is required to be paid annually.
The total amount of interest on debts required to be paid annually.
What can and cannot be delegated?
a. All simple tasks can be delegated; complex tasks cannot be delegated.
b.Responsibility and accountability can be delegated; achievement of goals
cannot be delegated.
C.Tasks and accountability for results can be delegated; responsibility and
authority cannot be delegated.
d.Task and authority can be delegated; responsibility and accountability
cannot be delegated.
Responsibility and accountability can be delegated; achievement of goals
cannot be delegated.
Ongoing activities that flow from the departments mission statement and
directly accomplish goals and objectives articulated by that statement are best
defined as?
a. Programs
b. Projects
c.. Divisions
d. Branches
Programs
GRADE 3-STUDY GUIDE 2026|REAL EXAM
QUESTIONS AND ANSWERS|A+GRADE ASSURED
"span and control" relates to the number of subordinates who can be
supervised effectively by one supervisor. At the top level of organizations,
what is this number?
a. Two to four
b. three to five
c. six to eight
d. nine to eleven
nine to eleven
What is the best approach to take when handling on the job conflict?
a. Remain friendly to an adversary while criticizing him to others.
b. Make your point aggressively and overwhelm others with your position.
c. Communicate clearly without attacking the other person or personalizing
the conflict.
d. Deny the existence of a problem and hope it goes away.
,Communicate clearly without attacking the other person or personalizing the
conflict.
In order to estimate the amount of time it will take for a work unit to complete
a given job, it will be necessary for the supervisor to?
a. Estimate the cost of the materials for the job.
b. Determine the types of assignments that have been given to other work
units.
c. Estimate the time required for routine and non-routine work activities.
d. Determine the salary levels of the staff to be assigned to the job.
Estimate the time required for routine and non-routine work activities.
As a manager, which factors will help you the most to predict how much
money should be set aside for a repair/ replacement fund for your utility?
a. Brand of equipment desired, original purchase price of existing equipment,
and the life expectancy of the equipment.
b. Equipment required, life expectancy of the equipment and the replacement
cost.
c. Work hours saved with the new equipment, trade-in-value of existing
equipment, and the life expectancy of the equipment.
d. Equipment required, life expectancy of the equipment, and availability of
equipment.
,Equipment required, life expectancy of the equipment and the replacement
cost.
Annual operating budgets should be based mainly on?
a. The amount of money available.
b. Last years activities and cost.
c. Anticipated changes and costs.
d. Equipment additions and replacements.
Last years activities and cost.
The fundamental elements in "Management by objectives" include?
a. Control, competence and climate.
b. Staging, action and evaluation.
c. Planning, organizing, implementing and follow up.
d. Personnel, plans, resources and direction.
Planning, organizing, implementing and follow up.
Debt service is defined as?
a. The total amount of interest on debts required to be paid annually.
b. The total amount of debt owed by the agency.
c. The ratio of total debt in operating costs.
, d. The total amount of principal on debts that is required to be paid annually.
The total amount of interest on debts required to be paid annually.
What can and cannot be delegated?
a. All simple tasks can be delegated; complex tasks cannot be delegated.
b.Responsibility and accountability can be delegated; achievement of goals
cannot be delegated.
C.Tasks and accountability for results can be delegated; responsibility and
authority cannot be delegated.
d.Task and authority can be delegated; responsibility and accountability
cannot be delegated.
Responsibility and accountability can be delegated; achievement of goals
cannot be delegated.
Ongoing activities that flow from the departments mission statement and
directly accomplish goals and objectives articulated by that statement are best
defined as?
a. Programs
b. Projects
c.. Divisions
d. Branches
Programs
