COM312 LATEST 2026 PAST PAPER QUESTIONS AND
SOLUTIONS GUARANTEE A+
✔✔9. Individuals are more likely to renegotiate a relationship through forgiveness when
they know which of the following? - ✔✔a. There is essential agreement regarding the
nature of the violation to the relationship. b. The other has acknowledged the hurt
experienced. c. An apology for the hurt will be included. d. The other is willing to
apologize for the offensive behavior. e. All of the answers are correct.
✔✔10. Which of the following is NOT necessary for an effective apology? - ✔✔c.
Promises of not engaging in the offensive behavior again
✔✔11. Brett has clobbered his brother Tyler over the head with a toy. Immediately, their
mother pulls Brett aside and tells him to go over to his brother and apologize. Brett
glances in Tyler's direction and says (with a bit of sarcasm) "Sorry." Brett's apology is an
example of which of the following forms of apology? - ✔✔b. Compelled apology
✔✔12. Which of the following dimensions of interpersonal conflict is most relevant to the
discussion of offering and accepting forgiveness? - ✔✔b. Interdependence
✔✔ Fear and anxiety often influence our choices in conflict management. - ✔✔True
✔✔Feelings rise from a generalized state of arousal we call emotion. - ✔✔True
✔✔Part of the process of forgiving someone is to face the anger you feel. - ✔✔True
✔✔Unlike giving forgiveness, receiving forgiveness is a simple task. - ✔✔False
✔✔A common misconception about forgiveness is that it excuses the behavior of the
transgressor seeking forgiveness. - ✔✔True
✔✔Luckily, negotiation is similar in all cultures, so once you've learned what is
negotiable in one culture, you'll be ready for other cultures. - ✔✔False
✔✔Making high demands and conceding slowly are patterns of a competitive
bargaining approach. - ✔✔True
✔✔Because anger is such a negative emotion, you should never express it. - ✔✔False
✔✔Mediation, by definition, allows participants to manage their own conflicts, and
ultimately, their outcomes. - ✔✔True
✔✔Emotions are: - ✔✔b. neither "good" nor "bad"; they just "are."
SOLUTIONS GUARANTEE A+
✔✔9. Individuals are more likely to renegotiate a relationship through forgiveness when
they know which of the following? - ✔✔a. There is essential agreement regarding the
nature of the violation to the relationship. b. The other has acknowledged the hurt
experienced. c. An apology for the hurt will be included. d. The other is willing to
apologize for the offensive behavior. e. All of the answers are correct.
✔✔10. Which of the following is NOT necessary for an effective apology? - ✔✔c.
Promises of not engaging in the offensive behavior again
✔✔11. Brett has clobbered his brother Tyler over the head with a toy. Immediately, their
mother pulls Brett aside and tells him to go over to his brother and apologize. Brett
glances in Tyler's direction and says (with a bit of sarcasm) "Sorry." Brett's apology is an
example of which of the following forms of apology? - ✔✔b. Compelled apology
✔✔12. Which of the following dimensions of interpersonal conflict is most relevant to the
discussion of offering and accepting forgiveness? - ✔✔b. Interdependence
✔✔ Fear and anxiety often influence our choices in conflict management. - ✔✔True
✔✔Feelings rise from a generalized state of arousal we call emotion. - ✔✔True
✔✔Part of the process of forgiving someone is to face the anger you feel. - ✔✔True
✔✔Unlike giving forgiveness, receiving forgiveness is a simple task. - ✔✔False
✔✔A common misconception about forgiveness is that it excuses the behavior of the
transgressor seeking forgiveness. - ✔✔True
✔✔Luckily, negotiation is similar in all cultures, so once you've learned what is
negotiable in one culture, you'll be ready for other cultures. - ✔✔False
✔✔Making high demands and conceding slowly are patterns of a competitive
bargaining approach. - ✔✔True
✔✔Because anger is such a negative emotion, you should never express it. - ✔✔False
✔✔Mediation, by definition, allows participants to manage their own conflicts, and
ultimately, their outcomes. - ✔✔True
✔✔Emotions are: - ✔✔b. neither "good" nor "bad"; they just "are."
