CEAP PRACTICE EXAM 2026-2027 COMPLETE QUESTIONS
AND CORRECT DETAILED ANSWERS( VERIFIED ANSWERS)
ALREADY GRADED A+
1. An EAP core technology that involves systematically identifying the full range of problems an
employee presents is called:
a) Crisis intervention
b) Assessment
c) Referral
d) Short-term counseling
Rationale: Assessment is the systematic process of gathering information to understand the nature and
scope of an employee’s problems, including personal, work-related, and behavioral issues. It is a
foundational core technology.
2. A supervisor calls the EAP because an employee has had three unexcused absences in two weeks.
The EAP’s FIRST step should be:
a) Contact the employee directly
b) Review the supervisor’s referral documentation
c) Schedule a mandatory meeting
d) Recommend termination
Rationale: The EAP should first review the documentation to ensure the referral is based on job
performance issues and meets organizational policy for constructive confrontation.
3. Which of the following is an example of a “constructive confrontation” statement?
a) “You are being sent to counseling or you will be fired.”
b) “Your attendance has dropped below standard; here is how EAP can help.”
c) “You clearly have a drinking problem.”
d) “Management thinks you need help.”
,Rationale: Constructive confrontation links job performance issues to EAP assistance without
diagnosing or threatening, focusing on observable behavior.
4. Under the Americans with Disabilities Act (ADA), a qualified individual with a disability is one
who:
a) Has any medical condition
b) Can perform essential job functions with or without reasonable accommodation
c) Has a doctor’s note
d) Is receiving Social Security disability
Rationale: ADA defines a qualified individual as someone who meets skill, experience, and other job
requirements and can perform essential functions with or without accommodation.
5. Confidentiality in EAP records is generally protected by:
a) HIPAA only
b) 42 CFR Part 2 only
c) 42 CFR Part 2, HIPAA, and state laws
d) No federal laws
Rationale: EAPs must comply with 42 CFR Part 2 (substance use records), HIPAA (if a healthcare
component), and applicable state confidentiality laws.
6. An EAP’s role in workplace crisis response includes:
a) Providing long-term therapy for trauma
b) Offering psychological first aid and triage
c) Investigating the cause of the crisis
d) Disciplining employees involved
Rationale: EAPs provide immediate support, stabilization, and referrals in crises, not ongoing therapy
or disciplinary action.
, 7. Which EAP model is most likely to have the EAP staff located on-site and employed by the
organization?
a) Affiliate model
b) Internal model
c) Consortium model
d) Peer-based model
8. The primary purpose of an EAP supervisory referral is to:
a) Punish the employee
b) Address job performance deterioration
c) Replace the employee
d) Bypass HR policies
Rationale: Supervisory referrals are performance-based, not punitive, and aim to restore productivity
through EAP assistance.
9. An employee with alcohol use disorder returns to work after inpatient treatment. The EAP should
NEXT:
a) Close the case
b) Coordinate a return-to-work plan and monitor follow-through
c) Report progress to the supervisor weekly
d) Recommend termination if relapse occurs
Rationale: EAP provides post-treatment monitoring, relapse prevention support, and coordination with
workplace re-entry plans.
10. Which federal law allows employees with 12 months of service to take unpaid leave for a serious
health condition?
a) ADA
b) FMLA
c) Affordable Care Act
d) GINA
AND CORRECT DETAILED ANSWERS( VERIFIED ANSWERS)
ALREADY GRADED A+
1. An EAP core technology that involves systematically identifying the full range of problems an
employee presents is called:
a) Crisis intervention
b) Assessment
c) Referral
d) Short-term counseling
Rationale: Assessment is the systematic process of gathering information to understand the nature and
scope of an employee’s problems, including personal, work-related, and behavioral issues. It is a
foundational core technology.
2. A supervisor calls the EAP because an employee has had three unexcused absences in two weeks.
The EAP’s FIRST step should be:
a) Contact the employee directly
b) Review the supervisor’s referral documentation
c) Schedule a mandatory meeting
d) Recommend termination
Rationale: The EAP should first review the documentation to ensure the referral is based on job
performance issues and meets organizational policy for constructive confrontation.
3. Which of the following is an example of a “constructive confrontation” statement?
a) “You are being sent to counseling or you will be fired.”
b) “Your attendance has dropped below standard; here is how EAP can help.”
c) “You clearly have a drinking problem.”
d) “Management thinks you need help.”
,Rationale: Constructive confrontation links job performance issues to EAP assistance without
diagnosing or threatening, focusing on observable behavior.
4. Under the Americans with Disabilities Act (ADA), a qualified individual with a disability is one
who:
a) Has any medical condition
b) Can perform essential job functions with or without reasonable accommodation
c) Has a doctor’s note
d) Is receiving Social Security disability
Rationale: ADA defines a qualified individual as someone who meets skill, experience, and other job
requirements and can perform essential functions with or without accommodation.
5. Confidentiality in EAP records is generally protected by:
a) HIPAA only
b) 42 CFR Part 2 only
c) 42 CFR Part 2, HIPAA, and state laws
d) No federal laws
Rationale: EAPs must comply with 42 CFR Part 2 (substance use records), HIPAA (if a healthcare
component), and applicable state confidentiality laws.
6. An EAP’s role in workplace crisis response includes:
a) Providing long-term therapy for trauma
b) Offering psychological first aid and triage
c) Investigating the cause of the crisis
d) Disciplining employees involved
Rationale: EAPs provide immediate support, stabilization, and referrals in crises, not ongoing therapy
or disciplinary action.
, 7. Which EAP model is most likely to have the EAP staff located on-site and employed by the
organization?
a) Affiliate model
b) Internal model
c) Consortium model
d) Peer-based model
8. The primary purpose of an EAP supervisory referral is to:
a) Punish the employee
b) Address job performance deterioration
c) Replace the employee
d) Bypass HR policies
Rationale: Supervisory referrals are performance-based, not punitive, and aim to restore productivity
through EAP assistance.
9. An employee with alcohol use disorder returns to work after inpatient treatment. The EAP should
NEXT:
a) Close the case
b) Coordinate a return-to-work plan and monitor follow-through
c) Report progress to the supervisor weekly
d) Recommend termination if relapse occurs
Rationale: EAP provides post-treatment monitoring, relapse prevention support, and coordination with
workplace re-entry plans.
10. Which federal law allows employees with 12 months of service to take unpaid leave for a serious
health condition?
a) ADA
b) FMLA
c) Affordable Care Act
d) GINA
