ICRM PART 1 PRACTICE
EXAMINATION 2026 QUESTIONS
WITH ANSWERS GRADED A+
◍ creativity circles.
Answer: Groups of employees who meet to use creative techniques to solve
problems facing the work group.
◍ diversity.
Answer: Differences among people in age, gender, race, ethnicity, sexual
orientation, socioeconomic background, and capabilities/disabilities.
◍ activity ratio.
Answer: Divide records requested by total records filed
◍ B2B marketplace.
Answer: An Internet-based trading platform set up to connect buyers and
sellers in an industry.
◍ Advertising is the creation and delivery of messages to targeted audiences
through the purchase of time or space in media owned by others..
Answer: T
◍ expert system.
Answer: A management information system that employs human
knowledge, embedded in a computer, to solve problems that ordinarily
require human expertise.
◍ Peter Principle.
Answer: An observation that the tendency in most organizational
hierarchies, such as that of a corporation, is for every employee to rise in the
hierarchy through promotion until they reach a level of respective
, incompetence.
◍ clan control.
Answer: The control exerted on individuals and groups in an organization by
shared values, norms, standards of behavior, and expectations.
◍ Henry Gantt.
Answer: Worked with Taylor. Developed chartig method to schedule
workers across a series of tasks (to complete a project). Gantt charts are a
precursor to today's PERT technique (program evaluation review
technique).
◍ accommodative approach.
Answer: Companies and their managers behave legally and ethically and try
to balance the interests of different stakeholders as the need arises.
◍ Frederick Herzberg.
Answer: Identified two types of needs: hygiene factors and motivators
◍ equity.
Answer: The justice, impartiality, and fairness to which all organizational
members are entitled.
◍ Alderfer's EFG theory.
Answer: The theory that three universal needs - for existence, relatedness,
and growth - constitute a hierarchy of needs and motivate behavior. Alderfer
proposed that needs at more than one level can be motivational at the same
time.
◍ escalating commitment.
Answer: A source of cognitive bias resulting from the tendency to commit
additional resources to a project even if evidence shows that the project is
failing.
◍ Peter Drucker.
Answer: Wrote a number of works including Innovation and
Entrepreneurship. Believed that many managers fail to identify opportunities
, and as a result, fail to take advantage of them. Championed concept of
Management by Objective (MBO).
◍ training.
Answer: The process of developing qualities in employees that will enable
them to be more productive.
◍ human resource theory.
Answer: Managing as people rather than a resource like money or time.
◍ controlling.
Answer: Evaluating how well an organization is achieving its goals and
taking action to maintain or improve performance; one of the four principal
tasks of management.
◍ hierarchy of authority.
Answer: The amount of authority increases with each level higher a person
or organization is in the hierarchy. The ultimate power remains with the
person or organization at the very top of the hierarchy, with that position
holding the authority to make final decisions in all matters.
◍ fixed costs.
Answer: A cost that does not change with an increase or decrease in the
amount of goods or services produced or sold. They are expenses that have
to be paid by a company, independent of any specific business activities.
◍ corporate-level strategy.
Answer: A plan that indicates in which industries and national markets an
organization intends to compete.
◍ Production-oriented businesses focus on market and competitive conditions..
Answer: F
◍ enterprise resource planning (ERP) systems.
Answer: Multimodule application software packages that coordinate the
functional activities necessary to move products from the design stage to the
final customer stage.
EXAMINATION 2026 QUESTIONS
WITH ANSWERS GRADED A+
◍ creativity circles.
Answer: Groups of employees who meet to use creative techniques to solve
problems facing the work group.
◍ diversity.
Answer: Differences among people in age, gender, race, ethnicity, sexual
orientation, socioeconomic background, and capabilities/disabilities.
◍ activity ratio.
Answer: Divide records requested by total records filed
◍ B2B marketplace.
Answer: An Internet-based trading platform set up to connect buyers and
sellers in an industry.
◍ Advertising is the creation and delivery of messages to targeted audiences
through the purchase of time or space in media owned by others..
Answer: T
◍ expert system.
Answer: A management information system that employs human
knowledge, embedded in a computer, to solve problems that ordinarily
require human expertise.
◍ Peter Principle.
Answer: An observation that the tendency in most organizational
hierarchies, such as that of a corporation, is for every employee to rise in the
hierarchy through promotion until they reach a level of respective
, incompetence.
◍ clan control.
Answer: The control exerted on individuals and groups in an organization by
shared values, norms, standards of behavior, and expectations.
◍ Henry Gantt.
Answer: Worked with Taylor. Developed chartig method to schedule
workers across a series of tasks (to complete a project). Gantt charts are a
precursor to today's PERT technique (program evaluation review
technique).
◍ accommodative approach.
Answer: Companies and their managers behave legally and ethically and try
to balance the interests of different stakeholders as the need arises.
◍ Frederick Herzberg.
Answer: Identified two types of needs: hygiene factors and motivators
◍ equity.
Answer: The justice, impartiality, and fairness to which all organizational
members are entitled.
◍ Alderfer's EFG theory.
Answer: The theory that three universal needs - for existence, relatedness,
and growth - constitute a hierarchy of needs and motivate behavior. Alderfer
proposed that needs at more than one level can be motivational at the same
time.
◍ escalating commitment.
Answer: A source of cognitive bias resulting from the tendency to commit
additional resources to a project even if evidence shows that the project is
failing.
◍ Peter Drucker.
Answer: Wrote a number of works including Innovation and
Entrepreneurship. Believed that many managers fail to identify opportunities
, and as a result, fail to take advantage of them. Championed concept of
Management by Objective (MBO).
◍ training.
Answer: The process of developing qualities in employees that will enable
them to be more productive.
◍ human resource theory.
Answer: Managing as people rather than a resource like money or time.
◍ controlling.
Answer: Evaluating how well an organization is achieving its goals and
taking action to maintain or improve performance; one of the four principal
tasks of management.
◍ hierarchy of authority.
Answer: The amount of authority increases with each level higher a person
or organization is in the hierarchy. The ultimate power remains with the
person or organization at the very top of the hierarchy, with that position
holding the authority to make final decisions in all matters.
◍ fixed costs.
Answer: A cost that does not change with an increase or decrease in the
amount of goods or services produced or sold. They are expenses that have
to be paid by a company, independent of any specific business activities.
◍ corporate-level strategy.
Answer: A plan that indicates in which industries and national markets an
organization intends to compete.
◍ Production-oriented businesses focus on market and competitive conditions..
Answer: F
◍ enterprise resource planning (ERP) systems.
Answer: Multimodule application software packages that coordinate the
functional activities necessary to move products from the design stage to the
final customer stage.
