C207 - Sections 4-6 Quiz Questions
and answers correctly solved
2025/2026
(4) Principle that lowers cost and shortens cycle times through the effective use of resources - correct
answer ✔Process Approach
(4) Principle that seeks the efforts of people at all levels of the organization to achieve quality objectives
- correct answer ✔Involvement of People
(4) A manufacturer initiates a 5 year program of analysis and process improvement to improve product
quality and reduce lead-time to customers. - correct answer ✔Continuous Improvement
(4) Principle that focuses on understanding current and future customer needs - correct answer
✔Customer Focus
(4) A car manufacturer installs a training program for air bag assembly - correct answer ✔Quality
Assurance
(4) A fast food restaurant wishes to reduce order delivery time by analyzing its process from food
suppliers to fulfilling the order. - correct answer ✔SIPOC Diagram
(4) A quality team is asked to develop and implement new manufacturing procedures to improve the
company's just-in-time performance with key customers. - correct answer ✔PDCA
(4) A manufacturer of barbecue sauce analyzes the number of ounces per bottle to ensure customers
receive 12 ounces per bottle - correct answer ✔Quality Control
,(4) A descriptive analysis technique used to identify the category of inventory that represents a
company's highest inventory dollars. - correct answer ✔Pareto Chart
(4) A basketball coach analyzes the causes of his team's poor free-throw shooting. What analysis
technique would he use? - correct answer ✔Cause and Effect Diagram
(4) An online retailer analyzes the steps of his shipping process to reduce customer delivery time after
receiving an order. What analysis technique would he use? - correct answer ✔Flow Chart
(4) A high school teacher looks at the relationship between homework assignments and test scores.
What descriptive technique might she use? - correct answer ✔Scatter Diagram
(4) Variation that is not a natural part of a process is called what? - correct answer ✔Assignable
(4) The process of selecting participants or gathering data from a population is called? - correct answer
✔Sampling
(4) A control chart from when data meets a requirement or not is called? - correct answer ✔C-Chart
(4) A control chart for when data is sampled, measured, and mean of sample is plotted is called? -
correct answer ✔X-Bar
(4) Which result do business quality teams expect when using quality tools?
- Refrain from testing before implementing programs
- Wording of presentation that communicates recommendation
- The degree of employee involvement
- Minimize errors through collection and analysis of data - correct answer ✔Minimize errors through
collection and analysis of data
,(4) A local restaurant is attempting to reduce the time from taking a customer's order to delivery of the
order.Which quality tool should the restaurant use to study their order process?
- PDCA model
- Check sheet
- Histogram
- Flowchart - correct answer ✔Flowchart
(4) Which type of quality activity would assess capabilities and recommend process design changes as
preventive action?
- Lean quality management
- Six Sigma activity
- ISO management
- Quality assurance activity - correct answer ✔Quality assurance activity
(4) Which of the Seven Basic Quality Tools is used to exhibit the relationship between two variables?
Scatter diagram
Cause-and-effect diagram
Check sheet
Histogram - correct answer ✔Scatter Diagram
(4) Which quality tool is an organized method for collecting data?
- Check sheet
- Histogram
- Pareto chart
- Flowchart - correct answer ✔Check Sheet
, (4) After collecting data and performing statistical analysis in a company's assembly department, a
quality team recommends processing changes to reduce defects. The team tries a pilot program to
evaluate the effectiveness of their recommendations.Which step of the Plan-Do-Check-Act model does
the pilot program represent?
- Act
- Plan
- Do
- Check - correct answer ✔Do
(4) Which two statements describe how a process approach and a commitment to continuous
improvement enhance quality?
- Efficiently achieving results
- Enhances customer loyalty
- Creates the best possible product
- Mutually beneficial partnerships - correct answer ✔Efficiently achieving results
Creates the best possible product
(4) Which statement is not true of the Seven Basic Tools of Quality?
- Processes are represented graphically.
- All the tools are based on statistics.
- An average worker can easily understand how to use the tools.
- Tools can be used independent of each other. - correct answer ✔All the tools are based on statistics
(4) A maker of computer chips develops a new training program to ensure that quality standards are
met.
Which of the following activities is the training program an example of?
and answers correctly solved
2025/2026
(4) Principle that lowers cost and shortens cycle times through the effective use of resources - correct
answer ✔Process Approach
(4) Principle that seeks the efforts of people at all levels of the organization to achieve quality objectives
- correct answer ✔Involvement of People
(4) A manufacturer initiates a 5 year program of analysis and process improvement to improve product
quality and reduce lead-time to customers. - correct answer ✔Continuous Improvement
(4) Principle that focuses on understanding current and future customer needs - correct answer
✔Customer Focus
(4) A car manufacturer installs a training program for air bag assembly - correct answer ✔Quality
Assurance
(4) A fast food restaurant wishes to reduce order delivery time by analyzing its process from food
suppliers to fulfilling the order. - correct answer ✔SIPOC Diagram
(4) A quality team is asked to develop and implement new manufacturing procedures to improve the
company's just-in-time performance with key customers. - correct answer ✔PDCA
(4) A manufacturer of barbecue sauce analyzes the number of ounces per bottle to ensure customers
receive 12 ounces per bottle - correct answer ✔Quality Control
,(4) A descriptive analysis technique used to identify the category of inventory that represents a
company's highest inventory dollars. - correct answer ✔Pareto Chart
(4) A basketball coach analyzes the causes of his team's poor free-throw shooting. What analysis
technique would he use? - correct answer ✔Cause and Effect Diagram
(4) An online retailer analyzes the steps of his shipping process to reduce customer delivery time after
receiving an order. What analysis technique would he use? - correct answer ✔Flow Chart
(4) A high school teacher looks at the relationship between homework assignments and test scores.
What descriptive technique might she use? - correct answer ✔Scatter Diagram
(4) Variation that is not a natural part of a process is called what? - correct answer ✔Assignable
(4) The process of selecting participants or gathering data from a population is called? - correct answer
✔Sampling
(4) A control chart from when data meets a requirement or not is called? - correct answer ✔C-Chart
(4) A control chart for when data is sampled, measured, and mean of sample is plotted is called? -
correct answer ✔X-Bar
(4) Which result do business quality teams expect when using quality tools?
- Refrain from testing before implementing programs
- Wording of presentation that communicates recommendation
- The degree of employee involvement
- Minimize errors through collection and analysis of data - correct answer ✔Minimize errors through
collection and analysis of data
,(4) A local restaurant is attempting to reduce the time from taking a customer's order to delivery of the
order.Which quality tool should the restaurant use to study their order process?
- PDCA model
- Check sheet
- Histogram
- Flowchart - correct answer ✔Flowchart
(4) Which type of quality activity would assess capabilities and recommend process design changes as
preventive action?
- Lean quality management
- Six Sigma activity
- ISO management
- Quality assurance activity - correct answer ✔Quality assurance activity
(4) Which of the Seven Basic Quality Tools is used to exhibit the relationship between two variables?
Scatter diagram
Cause-and-effect diagram
Check sheet
Histogram - correct answer ✔Scatter Diagram
(4) Which quality tool is an organized method for collecting data?
- Check sheet
- Histogram
- Pareto chart
- Flowchart - correct answer ✔Check Sheet
, (4) After collecting data and performing statistical analysis in a company's assembly department, a
quality team recommends processing changes to reduce defects. The team tries a pilot program to
evaluate the effectiveness of their recommendations.Which step of the Plan-Do-Check-Act model does
the pilot program represent?
- Act
- Plan
- Do
- Check - correct answer ✔Do
(4) Which two statements describe how a process approach and a commitment to continuous
improvement enhance quality?
- Efficiently achieving results
- Enhances customer loyalty
- Creates the best possible product
- Mutually beneficial partnerships - correct answer ✔Efficiently achieving results
Creates the best possible product
(4) Which statement is not true of the Seven Basic Tools of Quality?
- Processes are represented graphically.
- All the tools are based on statistics.
- An average worker can easily understand how to use the tools.
- Tools can be used independent of each other. - correct answer ✔All the tools are based on statistics
(4) A maker of computer chips develops a new training program to ensure that quality standards are
met.
Which of the following activities is the training program an example of?
