JMU COB 300C Operation Pal Exam 1
Practice 2026 Guide
1. ERP Enterprise resource planning system for business management.
2. What is the pro- Output divided by input in operations.
ductivity formu-
la?
3. what is the func- Set of activities in business that generate value by transforming inputs into outputs
tion of opera- using eflcient processes
tions Outputs: products, services
4. What is a process one or more actions that transform inputs into outputs.
* Many outputs are "bundles" of goods/ products and services
5. What are the 4 1. Variety of goods or services being ottered- more goods/ services are ottered =
sources of varia- more variation in production or service requirements. (Too many toppings)<U
tion?
2. Structural variation in demand- generally predictable, and important for capac-
ity planning. (seasonality, cycles, trends)=Ê
3. Random variation- natural variation is present in all processes, cannot be influ-
enced by managers. (Airline operations: weather delay, maintenance on planes)
4. Assignment variation- has identifiable sources, can be reduced or eliminated
by analysis or corrective action. (Manufacturing machine underperforming)
6. How can vari- SUPPLY > DEMAND = Wasteful and costlyL= °
ation disrupt
operations and SUPPLY = DEMAND = ideal=˜ž
supply chain
SUPPLY < DEMAND = opportunity lost, customer dissatisfaction=
B
@M
processes?
7. What is oper- -Managing operation activities focused on generating value eflciently
ations manage- -management of resources used to create products and/or services
ment?
, JMU COB 300C Operation Pal Exam 1
Practice 2026 Guide
-Operations manager should not work in a "silo"
-Enterprise view is critical to being successful
8. How business Marketing: identifies demand for goods or services=È
functions inter- Operations: assures supplies=Ú
relate with oth- Finance: allocating funds=foµr the other functions (Ad budget,=rø
a w materials)
er business func-
tions?
9. System Opera- Tactical management of personnel and inventory.
tions
10. What is involved -Capacity, facility location, facility layout, product and service planning, acquisition
in system de- and placement of equipment
sign?
-These are typically strategic decisions that require a long-term commitment of
resources AND determine parameters of system operations
11. What is system -Management of personnel, inventory management and control, scheduling,
operations? project management, quality assurance
-These are tactical and operational decisions
-Operations managers spend more time on operation decisions than any other
area
12. Supply Chain a sequence of activities and organizations involved in producing and delivering a
good or service or bothÓ
13. What are the -What: resources are needed, and in what amounts?
5 Key Operation
decisions/ ques- -When: will each resource be needed, when the work be scheduled, and when
tions? should materials and other supplies be ordered?
, JMU COB 300C Operation Pal Exam 1
Practice 2026 Guide
-Where: will the work be done?
-How: will the product or service be designed? How will the work be done? How
will resources be allocated?
-Who: will do the work?
14. 3 types of model- physical, schematic, mathematical
ing
15. What is the sys- Emphasizes interrelationships among subsystems, "the whole is greater than the
tems approach? sum of its parts" <>â=t
16. History of Op- 1. Craft production (blacksmith, baker)
eration Manage-
ment- general 2. Industrial revolution (1770's) -mechanized production, economy of scale
3. Scientific Management
Gantt chart (gantt)
Time & motion study (Gilbreth)
Process analysis (Taylor)
PERT/ CPM (Dupont)
Linear Programming (Dantzing)
Quality (Shewhart & Deming)
4. Human relations movement (industrial psychology, ergonomics)
5. Decision models and Management Science
6. Influence of Japanese Manufacturers
17. History of Oper- 1. Mass Production (early 1900)
ations Manage- Moving assembly time (Ford)
Utilized earlier concepts if interchangeable parts and a division of labor
Practice 2026 Guide
1. ERP Enterprise resource planning system for business management.
2. What is the pro- Output divided by input in operations.
ductivity formu-
la?
3. what is the func- Set of activities in business that generate value by transforming inputs into outputs
tion of opera- using eflcient processes
tions Outputs: products, services
4. What is a process one or more actions that transform inputs into outputs.
* Many outputs are "bundles" of goods/ products and services
5. What are the 4 1. Variety of goods or services being ottered- more goods/ services are ottered =
sources of varia- more variation in production or service requirements. (Too many toppings)<U
tion?
2. Structural variation in demand- generally predictable, and important for capac-
ity planning. (seasonality, cycles, trends)=Ê
3. Random variation- natural variation is present in all processes, cannot be influ-
enced by managers. (Airline operations: weather delay, maintenance on planes)
4. Assignment variation- has identifiable sources, can be reduced or eliminated
by analysis or corrective action. (Manufacturing machine underperforming)
6. How can vari- SUPPLY > DEMAND = Wasteful and costlyL= °
ation disrupt
operations and SUPPLY = DEMAND = ideal=˜ž
supply chain
SUPPLY < DEMAND = opportunity lost, customer dissatisfaction=
B
@M
processes?
7. What is oper- -Managing operation activities focused on generating value eflciently
ations manage- -management of resources used to create products and/or services
ment?
, JMU COB 300C Operation Pal Exam 1
Practice 2026 Guide
-Operations manager should not work in a "silo"
-Enterprise view is critical to being successful
8. How business Marketing: identifies demand for goods or services=È
functions inter- Operations: assures supplies=Ú
relate with oth- Finance: allocating funds=foµr the other functions (Ad budget,=rø
a w materials)
er business func-
tions?
9. System Opera- Tactical management of personnel and inventory.
tions
10. What is involved -Capacity, facility location, facility layout, product and service planning, acquisition
in system de- and placement of equipment
sign?
-These are typically strategic decisions that require a long-term commitment of
resources AND determine parameters of system operations
11. What is system -Management of personnel, inventory management and control, scheduling,
operations? project management, quality assurance
-These are tactical and operational decisions
-Operations managers spend more time on operation decisions than any other
area
12. Supply Chain a sequence of activities and organizations involved in producing and delivering a
good or service or bothÓ
13. What are the -What: resources are needed, and in what amounts?
5 Key Operation
decisions/ ques- -When: will each resource be needed, when the work be scheduled, and when
tions? should materials and other supplies be ordered?
, JMU COB 300C Operation Pal Exam 1
Practice 2026 Guide
-Where: will the work be done?
-How: will the product or service be designed? How will the work be done? How
will resources be allocated?
-Who: will do the work?
14. 3 types of model- physical, schematic, mathematical
ing
15. What is the sys- Emphasizes interrelationships among subsystems, "the whole is greater than the
tems approach? sum of its parts" <>â=t
16. History of Op- 1. Craft production (blacksmith, baker)
eration Manage-
ment- general 2. Industrial revolution (1770's) -mechanized production, economy of scale
3. Scientific Management
Gantt chart (gantt)
Time & motion study (Gilbreth)
Process analysis (Taylor)
PERT/ CPM (Dupont)
Linear Programming (Dantzing)
Quality (Shewhart & Deming)
4. Human relations movement (industrial psychology, ergonomics)
5. Decision models and Management Science
6. Influence of Japanese Manufacturers
17. History of Oper- 1. Mass Production (early 1900)
ations Manage- Moving assembly time (Ford)
Utilized earlier concepts if interchangeable parts and a division of labor
