MGMT 2500 EXAM 1 QUESTIONS
AND ANSWERS 100% CORRECT
theory x - ANSWER-pessimistic and negative, typically how managers perceive
employees
theory y - ANSWER-believed managers could accomplish more through others by
viewing them as self-energized, committed, responsible, and creative beings
Total Quality Management (TQM) - ANSWER-the organizations culture is defined by
and supports the constant attainment of customer satisfaction through an integrated
system of tools, techniques and training
human capital - ANSWER-the productive potential of ones knowledge and actions
social capital - ANSWER-the productive potential of strong relationships, goodwill,
trust and cooperative effort
management - ANSWER-the process of working with and through others to achieve
organizational objectives, efficiently and ethically, in the face of constant change
contingency approach - ANSWER-Using management concepts and techniques in a
situationally appropriate manner, instead of trying to rely on "one best way"
corporate social responsibilities (CSR) - ANSWER-"the notion that corporations have
an obligation to constituent groups in society other than stockholders and beyond
that prescribed by law or union contract.
CHAPTER 2 - ANSWER-
affirmative action - ANSWER-an artificial intervention aimed at giving management a
chance to correct an imbalance, an injustice, a mistake, or outright discrimination
that occurred in the past.
managing diversity - ANSWER-entails enabling people to perform up to their
maximum potential
workforce demographics - ANSWER-statistical profiles of the characteristics and
composition of the adult working population,
glass ceiling - ANSWER-represents an absolute barrier or solid roadblock that
prevents women from advancing to higher level positions
social categorization theory - ANSWER-holds that similarities and differences are
used as a basis for categorizing self and others into groups, with ensuing
categorizations distinguishing between one's own in-group and one or more out-
groups
AND ANSWERS 100% CORRECT
theory x - ANSWER-pessimistic and negative, typically how managers perceive
employees
theory y - ANSWER-believed managers could accomplish more through others by
viewing them as self-energized, committed, responsible, and creative beings
Total Quality Management (TQM) - ANSWER-the organizations culture is defined by
and supports the constant attainment of customer satisfaction through an integrated
system of tools, techniques and training
human capital - ANSWER-the productive potential of ones knowledge and actions
social capital - ANSWER-the productive potential of strong relationships, goodwill,
trust and cooperative effort
management - ANSWER-the process of working with and through others to achieve
organizational objectives, efficiently and ethically, in the face of constant change
contingency approach - ANSWER-Using management concepts and techniques in a
situationally appropriate manner, instead of trying to rely on "one best way"
corporate social responsibilities (CSR) - ANSWER-"the notion that corporations have
an obligation to constituent groups in society other than stockholders and beyond
that prescribed by law or union contract.
CHAPTER 2 - ANSWER-
affirmative action - ANSWER-an artificial intervention aimed at giving management a
chance to correct an imbalance, an injustice, a mistake, or outright discrimination
that occurred in the past.
managing diversity - ANSWER-entails enabling people to perform up to their
maximum potential
workforce demographics - ANSWER-statistical profiles of the characteristics and
composition of the adult working population,
glass ceiling - ANSWER-represents an absolute barrier or solid roadblock that
prevents women from advancing to higher level positions
social categorization theory - ANSWER-holds that similarities and differences are
used as a basis for categorizing self and others into groups, with ensuing
categorizations distinguishing between one's own in-group and one or more out-
groups
