EXAM 2026-2027 ACTUAL COMPLETE REAL EXAM
QUESTIONS AND CORRECT ANSWERS (EXPERTLY
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Why should problems related to employee performance
should be addressed
differently from behavior
issues?
A. Performance problems involve difficulty meeting the
expectations or requirements of a job while behavior problems
involve violations of policies or work rules
B. An employee can ordinarily not be faulted for behavior
problems while
performance problems are usually the result of
willful actions.
C. Behavior problems are always much more difficult to
address.
,D. Behavior issues are usually a sign of the need for dismissal.
– ANSWER-Performance problems involve difficulty meeting
the expectations or requirements of a job while behavior
problems involve violations of policies or work rules
What should department managers do when using the
progressive discipline
process?
A. Use their best judgment in applying disciplinary policies
forward any resulting
documentation to Human
Resources
B. Postpone significant disciplinary action until a problem
can no longer be
ignored because of the potential long-term effects on
an individual's
employment
C. Remember the punitive purpose of disciplinary
action and proceed
accordingly
D. Proceed with the understanding that the underlying purpose
of most disciplinary action is corrective rather than punitive -
ANSWER-Proceed with the understanding that the underlying
purpose of most disciplinary action is corrective rather than
punitive
, What is true for problems that certain employees experience
in performing as
required and in meeting the minimum
standards of a job?
A. Caused or aggravated by childhood trauma
B. The fault of a manager for failing to do everything
reasonable to help
employees
succeed
C. Caused by employees' mental health issues
D. A sign of failure by managers - ANSWER-The fault of a
manager for failing to
do everything reasonable to help
employees succeed
What should a department manager do to appropriately
address employee
absenteeism?
A. Maintain a zero tolerance attitude toward all absenteeism
and encourage
employees to strive for perfect
attendance