WGU C215 OPERATIONS MANAGEMENT OBJECTIVE
05/11/2026
ASSESSMENT 2025-2026 LATEST FINAL EXAM
WGU C215 OPERATIONS MANAGEMENT OBJECTIVE ASSESSMENT 2025-2026
LATEST FINAL EXAM WITH 200 ACTUAL, Exams of Business Ethics
Total Quality Management (TQM) Philosophy
1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk)
Basic function of Six Sigma. Measures the process potential and performance of processes. The higher
the range of Cpk, the improved is the ability of the process to complete its necessities.
Six Sigma
A disciplined, data-driven approach and methodology for eliminating defects (driving toward six
standard deviations between the mean and the nearest specification limit) in any process - from
manufacturing to transactional and from product to service.
Design Capacity
The theoretical maximum output of a system in a given period under ideal conditions.
5/11/2026
Location Analysis
1
, WGU C215 OPERATIONS MANAGEMENT OBJECTIVE
05/11/2026
ASSESSMENT 2025-2026 LATEST FINAL EXAM
proximity to customers, transportation, source of labor, community attitude, proximity to suppliers,
and many other factors.
The technique for determining location decisions.
Line Processes
A type of process used to produce a large volume of a standardized product.
■ Limited customization and high volume
Batch Processes
A type of process used to produce a small number of products in groups or batches based on customer
orders or specifications.
■ High customization moderate volume
Project Processes
A type of process used to make a one-at-a-time product exactly to customer specifications.
■ Most custom and lowest volume
Continuous Processes
A type of process that operates continually to produce a high volume of a fully standardized product.
5/11/2026
- No customization and as high a volume as possible
2
, WGU C215 OPERATIONS MANAGEMENT OBJECTIVE
05/11/2026
ASSESSMENT 2025-2026 LATEST FINAL EXAM
Bottleneck
Longest task in the process.
Flexible Manufacturing System (FMS)
A type of automated system that combines the flexibility of intermittent operations with the
efficiency of continuous operations.
Output/Input Control
A technique for monitoring the flow of jobs between work centers.
Value-Added
The net increase created during the transformation of inputs into final outputs.
Hybrid Layouts
Layouts that combine characteristics of process and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
5/11/2026
Relationship Chart (REL)
3
, WGU C215 OPERATIONS MANAGEMENT OBJECTIVE
05/11/2026
ASSESSMENT 2025-2026 LATEST FINAL EXAM
Table that reflects opinions of managers with regard to the importance of having any two
departments close together.
Rectilinear Distance
The shortest distance between two locations using north-south and east-west movements.
From-To Matrix
Table that gives the number of trips or units of product moved between any pair of departments.
Block Plan
Schematic showing the placement of resources in a facility.
Mean Observed Times
The average of the observation times for each of the work elements.
Normal Time
The mean observed time multiplied by the performance rating factor by the frequency of occurrence.
Standard Time
The length of time it should take a qualified worker using appropriate process and tools to complete a
specific job, allowing time for personal fatigue and unavoidable delays.
5/11/2026
4
05/11/2026
ASSESSMENT 2025-2026 LATEST FINAL EXAM
WGU C215 OPERATIONS MANAGEMENT OBJECTIVE ASSESSMENT 2025-2026
LATEST FINAL EXAM WITH 200 ACTUAL, Exams of Business Ethics
Total Quality Management (TQM) Philosophy
1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk)
Basic function of Six Sigma. Measures the process potential and performance of processes. The higher
the range of Cpk, the improved is the ability of the process to complete its necessities.
Six Sigma
A disciplined, data-driven approach and methodology for eliminating defects (driving toward six
standard deviations between the mean and the nearest specification limit) in any process - from
manufacturing to transactional and from product to service.
Design Capacity
The theoretical maximum output of a system in a given period under ideal conditions.
5/11/2026
Location Analysis
1
, WGU C215 OPERATIONS MANAGEMENT OBJECTIVE
05/11/2026
ASSESSMENT 2025-2026 LATEST FINAL EXAM
proximity to customers, transportation, source of labor, community attitude, proximity to suppliers,
and many other factors.
The technique for determining location decisions.
Line Processes
A type of process used to produce a large volume of a standardized product.
■ Limited customization and high volume
Batch Processes
A type of process used to produce a small number of products in groups or batches based on customer
orders or specifications.
■ High customization moderate volume
Project Processes
A type of process used to make a one-at-a-time product exactly to customer specifications.
■ Most custom and lowest volume
Continuous Processes
A type of process that operates continually to produce a high volume of a fully standardized product.
5/11/2026
- No customization and as high a volume as possible
2
, WGU C215 OPERATIONS MANAGEMENT OBJECTIVE
05/11/2026
ASSESSMENT 2025-2026 LATEST FINAL EXAM
Bottleneck
Longest task in the process.
Flexible Manufacturing System (FMS)
A type of automated system that combines the flexibility of intermittent operations with the
efficiency of continuous operations.
Output/Input Control
A technique for monitoring the flow of jobs between work centers.
Value-Added
The net increase created during the transformation of inputs into final outputs.
Hybrid Layouts
Layouts that combine characteristics of process and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
5/11/2026
Relationship Chart (REL)
3
, WGU C215 OPERATIONS MANAGEMENT OBJECTIVE
05/11/2026
ASSESSMENT 2025-2026 LATEST FINAL EXAM
Table that reflects opinions of managers with regard to the importance of having any two
departments close together.
Rectilinear Distance
The shortest distance between two locations using north-south and east-west movements.
From-To Matrix
Table that gives the number of trips or units of product moved between any pair of departments.
Block Plan
Schematic showing the placement of resources in a facility.
Mean Observed Times
The average of the observation times for each of the work elements.
Normal Time
The mean observed time multiplied by the performance rating factor by the frequency of occurrence.
Standard Time
The length of time it should take a qualified worker using appropriate process and tools to complete a
specific job, allowing time for personal fatigue and unavoidable delays.
5/11/2026
4
