ETA CPP FINAL TEST 2026 QUESTIONS
WITH CORRECT ANSWERS GRADED
A+
◍ Which of the following is MOST useful as a source for lead generation?.
Answer: Referral partnerships
◍ AML.
Answer: Anti-Money Laundering
◍ Which of the following groups of associations would be MOST helpful to
consult when trying to identify and cultivate new national business?.
Answer: American Association of Franchisees and Dealers (AAFD),
National Small Business Association (NSBA), National Retail Federation
(NRF), and eCommerce Merchants Trade Association (ECMTA)
◍ During the review of a leads list, what action should a payments
professional take FIRST to maximize lead approval potential?.
Answer: Ensure the leads comply with the company's underwriting
guidelines.
◍ When actively listening to a merchant, a payments professional should be
searching for which key components?.
Answer: Missing services, concerns, applicable value, and necessities
◍ While prospecting in a retail area, a payments professional notices that most
of the merchants use the same service provider. How should the payments
professional approach these merchants?.
Answer: Ask the merchants what they like about their current providers and
what they would change.
◍ APF.
, Answer: Acquirer Processing Fee
◍ Which of the following groupings MOST closely constitutes the "payment
channels" currently defined within the electronic payments industry?.
Answer: Face-to-face/card present, e-commerce, mail order/telephone order,
and mobile
◍ How can a payments professional BEST stay current with price changes and
card brand updates and mandates?.
Answer: Self-educate by reading approved industry publications, websites,
and materials.
◍ AVS.
Answer: Address Verification Service
◍ Which type of questions are BEST to ask when assessing the needs of a
merchant?.
Answer: Probing questions
◍ Which is the BEST description of a payment professional's goals during
communication with a prospective merchant?.
Answer: To understand and find a solution that addresses the merchant's
needs
◍ CNP.
Answer: Card Not Present
◍ Which technique is MOST likely to increase a payments professional's
success rates?.
Answer: Disclose all pricing and terms prior to contract execution.
◍ CVV.
Answer: Card Verification Value
◍ E2EE.
Answer: End to End Encryption
◍ ECM.
Answer: Excessive Chargeback Merchant
, ◍ Which of the following materials would be MOST beneficial for the
payments professional to take to an INITIAL face-to-face meeting with a
prospective merchant?.
Answer: Business card, required paperwork, product descriptions, and
supporting sales materials
◍ Which of the following individuals is typically the authorized signer for a
processing agreement?.
Answer: Owner
◍ ECP.
Answer: Excessive Chargeback Program
◍ EDD.
Answer: Enhanced Due Diligence
◍ EMV.
Answer: EuroPay Mastercard Visa
◍ Which of the following techniques is BEST for managing customer
expectations?.
Answer: Set realistic expectations.
◍ FANF.
Answer: Fixed Acquirer Network Fee
◍ What is the BEST course of action for payments professionals who are
faced with a question that they do not know how to answer?.
Answer: Offer to research the question.
◍ Use of which resource would be MOST effective for developing and
providing accurate monthly forecasting?.
Answer: Customer relationship management software
◍ Why is it important that all data points on the application are accurate?.
Answer: To ensure proper billing and accounting services
◍ ISO.
WITH CORRECT ANSWERS GRADED
A+
◍ Which of the following is MOST useful as a source for lead generation?.
Answer: Referral partnerships
◍ AML.
Answer: Anti-Money Laundering
◍ Which of the following groups of associations would be MOST helpful to
consult when trying to identify and cultivate new national business?.
Answer: American Association of Franchisees and Dealers (AAFD),
National Small Business Association (NSBA), National Retail Federation
(NRF), and eCommerce Merchants Trade Association (ECMTA)
◍ During the review of a leads list, what action should a payments
professional take FIRST to maximize lead approval potential?.
Answer: Ensure the leads comply with the company's underwriting
guidelines.
◍ When actively listening to a merchant, a payments professional should be
searching for which key components?.
Answer: Missing services, concerns, applicable value, and necessities
◍ While prospecting in a retail area, a payments professional notices that most
of the merchants use the same service provider. How should the payments
professional approach these merchants?.
Answer: Ask the merchants what they like about their current providers and
what they would change.
◍ APF.
, Answer: Acquirer Processing Fee
◍ Which of the following groupings MOST closely constitutes the "payment
channels" currently defined within the electronic payments industry?.
Answer: Face-to-face/card present, e-commerce, mail order/telephone order,
and mobile
◍ How can a payments professional BEST stay current with price changes and
card brand updates and mandates?.
Answer: Self-educate by reading approved industry publications, websites,
and materials.
◍ AVS.
Answer: Address Verification Service
◍ Which type of questions are BEST to ask when assessing the needs of a
merchant?.
Answer: Probing questions
◍ Which is the BEST description of a payment professional's goals during
communication with a prospective merchant?.
Answer: To understand and find a solution that addresses the merchant's
needs
◍ CNP.
Answer: Card Not Present
◍ Which technique is MOST likely to increase a payments professional's
success rates?.
Answer: Disclose all pricing and terms prior to contract execution.
◍ CVV.
Answer: Card Verification Value
◍ E2EE.
Answer: End to End Encryption
◍ ECM.
Answer: Excessive Chargeback Merchant
, ◍ Which of the following materials would be MOST beneficial for the
payments professional to take to an INITIAL face-to-face meeting with a
prospective merchant?.
Answer: Business card, required paperwork, product descriptions, and
supporting sales materials
◍ Which of the following individuals is typically the authorized signer for a
processing agreement?.
Answer: Owner
◍ ECP.
Answer: Excessive Chargeback Program
◍ EDD.
Answer: Enhanced Due Diligence
◍ EMV.
Answer: EuroPay Mastercard Visa
◍ Which of the following techniques is BEST for managing customer
expectations?.
Answer: Set realistic expectations.
◍ FANF.
Answer: Fixed Acquirer Network Fee
◍ What is the BEST course of action for payments professionals who are
faced with a question that they do not know how to answer?.
Answer: Offer to research the question.
◍ Use of which resource would be MOST effective for developing and
providing accurate monthly forecasting?.
Answer: Customer relationship management software
◍ Why is it important that all data points on the application are accurate?.
Answer: To ensure proper billing and accounting services
◍ ISO.
