NYC ASSOCIATE BENEFITS
OPPORTUNITY SPECIALIST (ABOS)
PRACTICE EXAM WITH
EVALUATED QUESTIONS AND
ANSWERS
Questions 1–10
1. A client refuses to provide proof of income during the eligibility interview. What should the
specialist do?
A. Approve the case immediately
B. Estimate the income
C. Pend or deny the application until verification is received
D. Ignore the missing documentation
Answer: C
2. Which NYC agency primarily administers SNAP and Cash Assistance?
A. NYPD
B. HRA
C. DOE
D. DHS
Answer: B
3. SNAP stands for:
A. Supplemental Nutrition Assistance Program
B. State Nutrition Access Program
C. Supplemental Needs Assistance Plan
D. Social Nutrition Aid Program
Answer: A
4. A client reports a new household member. The specialist should:
A. Ignore the report
B. Reassess household eligibility
, C. Close the case
D. Delay updating the file
Answer: B
5. Fraud prevention is important because it:
A. Reduces paperwork
B. Ensures benefits go to eligible recipients
C. Eliminates interviews
D. Speeds up denials
Answer: B
6. Which document is commonly used to verify residency?
A. Utility bill
B. Library card
C. Social media profile
D. Credit card
Answer: A
7. Medicaid primarily provides:
A. Housing assistance
B. Transportation vouchers
C. Health coverage
D. Employment services
Answer: C
8. If a client misses an interview appointment, the specialist should first:
A. Permanently deny the case
B. Attempt to reschedule or notify the client
C. Report the client for fraud
D. Close all benefits immediately
Answer: B
9. Professional ethics require specialists to:
A. Share confidential information freely
B. Treat all clients fairly and respectfully
C. Favor certain applicants
D. Skip documentation requirements
Answer: B
OPPORTUNITY SPECIALIST (ABOS)
PRACTICE EXAM WITH
EVALUATED QUESTIONS AND
ANSWERS
Questions 1–10
1. A client refuses to provide proof of income during the eligibility interview. What should the
specialist do?
A. Approve the case immediately
B. Estimate the income
C. Pend or deny the application until verification is received
D. Ignore the missing documentation
Answer: C
2. Which NYC agency primarily administers SNAP and Cash Assistance?
A. NYPD
B. HRA
C. DOE
D. DHS
Answer: B
3. SNAP stands for:
A. Supplemental Nutrition Assistance Program
B. State Nutrition Access Program
C. Supplemental Needs Assistance Plan
D. Social Nutrition Aid Program
Answer: A
4. A client reports a new household member. The specialist should:
A. Ignore the report
B. Reassess household eligibility
, C. Close the case
D. Delay updating the file
Answer: B
5. Fraud prevention is important because it:
A. Reduces paperwork
B. Ensures benefits go to eligible recipients
C. Eliminates interviews
D. Speeds up denials
Answer: B
6. Which document is commonly used to verify residency?
A. Utility bill
B. Library card
C. Social media profile
D. Credit card
Answer: A
7. Medicaid primarily provides:
A. Housing assistance
B. Transportation vouchers
C. Health coverage
D. Employment services
Answer: C
8. If a client misses an interview appointment, the specialist should first:
A. Permanently deny the case
B. Attempt to reschedule or notify the client
C. Report the client for fraud
D. Close all benefits immediately
Answer: B
9. Professional ethics require specialists to:
A. Share confidential information freely
B. Treat all clients fairly and respectfully
C. Favor certain applicants
D. Skip documentation requirements
Answer: B
