Exam 1Updated Questions And
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QUESTIONS AND ANSWERS
Management definition. ANSWER - planning, organizing, leading and controlling of
human and other resources to achieve organizational goals efficiently and effectively.
What is a managers goal?. ANSWER - high performance
Efficiency. ANSWER - minimizing the amount of input resources needed to produce
goods/services
Effectiveness. ANSWER - choose appropriate goals and achieve them.
High-performing organizations are ___ and _____.. ANSWER - Efficient and effective
What are the four essential tasks of management?. ANSWER - Planning, Organizing,
Leading, Controlling
Planning. ANSWER - Which goals, what course of action and how to allocate resources.
Organizing. ANSWER - grouping people into departments, dictating responsibility. Leads
to an organizational structure.
Leading. ANSWER - articulation of a clear vision (desired future state). Using power,
personality, persuasion, and comm skills to ensure activities/efforts are in harmony.
Involves coordinating, motivating, and energizing people to work together.
Controlling. ANSWER - measure appropriate goals. Take any necessary corrective action.
, The three levels of managers are?. ANSWER - First-line, Middle managers and Top
managers.
Top managers typically focus more on the _____ aspect of management while lower level
managers focus more on____.. ANSWER - Planning and organizing. Leading and
controlling.
Effective managers need which 3 skills?. ANSWER - Conceptual Skills, Human Skills and
technical skills.
Conceptual Skills. ANSWER - ability to analyze and diagnose, focus on big picture and LT
goals and is most important to top managers.
Human Skills. ANSWER - Ability to understand, alter, lead, and control behavior of
others. Ability to communicate, to coordinate and motivate people.
Technical Skills. ANSWER - job specific skills
Scientific Management Theory. ANSWER - Time period: late 19th century Focus:
increasing efficiency of worker-task mix Key Concept: job specialization
Key individuals of scientific management theory?. ANSWER - Frederick Taylor and Frank
and Lillian Gilbreth
Frederick Taylor is known as the_____. ANSWER - father of scientific management.
Administrative Management Theory. ANSWER - turn of 20th century, focus is creating
the most efficient and effective organizational structure. Key concept is the bureaucracy.
Key individuals of the Administrative management theory.. ANSWER - Max Weber and
Henri Fayol
Behavioral Management Theory. ANSWER - first half of 20th century. key focus is how
managers should personally behave. key concept is feelings and thoughts also affect
performance.