ZENDESK EXAM COMPLETE
QUESTIONS AND ANSWERS
UPDATED ACCURATE GUARANTEED
PASS
4x - ANSWERSAny customer service interaction is ___ more likely to drive disloyalty,
than loyalty.
70% - ANSWERSSupport makes up ____ of Zendesk's revenue.
75% - ANSWERS______ of most innovative companies use Zendesk Support.
-lack of agent knowledge/power/insight
-complex or outdated existing systems
-unproductive agents - ANSWERSWhat are the 3 reasons why most companies are
unable to provide great customer support?
-Macros
-Knowledge Capture
-Pathfinder - ANSWERS3 Products/Features that help reduce agent effort
95% - ANSWERSOur average CSAT is ____.
Essential, Team, Pro, Enterprise, Elite - ANSWERSName our 5 Support plans.
Insights (daily), SLAs, Business Hours - ANSWERSFeatures that you get with
Professional but not Team
-reduce customer effort - ANSWERS1 thing Zendesk does to address how customers
can provide better support (1/3)
-reduce agent effort - ANSWERS1 thing Zendesk does to address how customers can
provide better support (2/3)
-innovate and scale to stay ahead - ANSWERS1 thing Zendesk does to address how
customers can provide better support (3/3)
-Answer Bot
-Embeddables
-Ticket Forms - ANSWERS3 Product(s)/features that help reduce customer effort
QUESTIONS AND ANSWERS
UPDATED ACCURATE GUARANTEED
PASS
4x - ANSWERSAny customer service interaction is ___ more likely to drive disloyalty,
than loyalty.
70% - ANSWERSSupport makes up ____ of Zendesk's revenue.
75% - ANSWERS______ of most innovative companies use Zendesk Support.
-lack of agent knowledge/power/insight
-complex or outdated existing systems
-unproductive agents - ANSWERSWhat are the 3 reasons why most companies are
unable to provide great customer support?
-Macros
-Knowledge Capture
-Pathfinder - ANSWERS3 Products/Features that help reduce agent effort
95% - ANSWERSOur average CSAT is ____.
Essential, Team, Pro, Enterprise, Elite - ANSWERSName our 5 Support plans.
Insights (daily), SLAs, Business Hours - ANSWERSFeatures that you get with
Professional but not Team
-reduce customer effort - ANSWERS1 thing Zendesk does to address how customers
can provide better support (1/3)
-reduce agent effort - ANSWERS1 thing Zendesk does to address how customers can
provide better support (2/3)
-innovate and scale to stay ahead - ANSWERS1 thing Zendesk does to address how
customers can provide better support (3/3)
-Answer Bot
-Embeddables
-Ticket Forms - ANSWERS3 Product(s)/features that help reduce customer effort
