ATT TRAINING EXAM
ATT TRAINING EXAM QUESTIONS AND ANSWERS GRADED A+
What systems do you clock in through, take payments, and invoice
sales? ANS >> Sell phone silver
What system do we use to look up customers accounts? ANS >> Opus
What are the names of the 2 systems we take cash payments through?
ANS >> Sell phone silver / dataspace
What time should I be clocked in if I work at 10? ANS >> 9:55
How much is the cash payment fee for wireless or wired account? ANS
>> $2 fee but we don't actually charge
What 2 places can you find AT&Ts current promotions? ANS >> My CSP
(National promotions) / MST
, ATT TRAINING EXAM
What are the 5 key behaviours? ANS >> 1. Warm welcome
2. Use customer’s name
3. Undecided attention
4. I can help with that
5. Sincerely thank / walk to door
What are the 6 steps of retail sales experience? ANS >> 1. Greet
2. Understand
3. Recommended
4. Confirm
5. Educate
6. Thank
What is the tool called that we use to quote rate plans for a wireless
customer? ANS >> MST (Rate plan calculator)
What unlimited plan gives customers a hotspot and how much data can
be used? ANS >> The Extra plan (15g) / The Elite Plan (30g)
How does the LTE days speed work for the unlimited Extra, Starter, and
Unlimited and more Premium (Elite)? ANS >> Extra: 50gs of 4g before
it's not good in high traffic
ATT TRAINING EXAM QUESTIONS AND ANSWERS GRADED A+
What systems do you clock in through, take payments, and invoice
sales? ANS >> Sell phone silver
What system do we use to look up customers accounts? ANS >> Opus
What are the names of the 2 systems we take cash payments through?
ANS >> Sell phone silver / dataspace
What time should I be clocked in if I work at 10? ANS >> 9:55
How much is the cash payment fee for wireless or wired account? ANS
>> $2 fee but we don't actually charge
What 2 places can you find AT&Ts current promotions? ANS >> My CSP
(National promotions) / MST
, ATT TRAINING EXAM
What are the 5 key behaviours? ANS >> 1. Warm welcome
2. Use customer’s name
3. Undecided attention
4. I can help with that
5. Sincerely thank / walk to door
What are the 6 steps of retail sales experience? ANS >> 1. Greet
2. Understand
3. Recommended
4. Confirm
5. Educate
6. Thank
What is the tool called that we use to quote rate plans for a wireless
customer? ANS >> MST (Rate plan calculator)
What unlimited plan gives customers a hotspot and how much data can
be used? ANS >> The Extra plan (15g) / The Elite Plan (30g)
How does the LTE days speed work for the unlimited Extra, Starter, and
Unlimited and more Premium (Elite)? ANS >> Extra: 50gs of 4g before
it's not good in high traffic
