SALESFORCE AI SPECIALIST
CERTIFICATION EXAM REVIEW UPDATED
QUESTIONS AND CORRECT ANSWERS
PRACTICE EXAM SCRIPT FINAL STUDY
PACK
●● Einstein Trust Layer.
Answer: A framework in Salesforce designed to ensure transparency,
compliance, and security for organizations using AI.
●● Prompt Defense.
Answer: A feature in the Einstein Trust Layer that helps minimize the
risks of jailbreaking and prompt injection attacks.
●● Audit Trail in Data Cloud.
Answer: Captures and stores all prompts submitted to large language
models (LLMs), ensuring sensitive data interactions are logged.
●● Salesforce Einstein Studio.
Answer: A platform for creating AI-powered models that can predict
outcomes based on data.
,●● Customer Lifetime Value (CLV).
Answer: A prediction that helps sales teams focus on high-value
accounts and make informed decisions regarding customer retention and
engagement.
●● Draft with Einstein feature.
Answer: A feature in Sales Cloud that allows users to create personalized
emails with predefined adjustments.
●● Make Less Formal.
Answer: A predefined adjustment option in the Draft with Einstein
feature that revises the draft to have a more casual tone.
●● Copilot Actions page.
Answer: The central location where copilot actions are managed and
configured.
●● Prompt Builder.
Answer: A tool in Salesforce for creating and managing prompts used in
AI interactions.
●● Secure Data Retrieval and Grounding.
Answer: A feature that ensures that data used by AI is securely retrieved.
,●● Data Masking.
Answer: A technique focused on protecting sensitive information but
does not prevent injection attacks.
●● Prompt Injection Attacks.
Answer: Attacks that occur when malicious users manipulate the AI
model by providing unintended inputs.
●● Audit Trail.
Answer: A record that captures and stores all user-generated prompts for
auditing and compliance purposes.
●● Einstein Studio Use Case Overview.
Answer: Documentation that outlines various use cases for AI in sales
operations.
●● Enhance Friendliness.
Answer: A predefined adjustment that makes the tone of the draft more
positive but not necessarily more casual.
●● Optimize for Clarity.
Answer: A predefined adjustment that focuses on making the draft
clearer without adjusting the tone.
, ●● Global Actions.
Answer: A feature in Salesforce that allows for the management of
actions across different contexts.
●● Copilot Action Library Tab.
Answer: A repository where predefined or custom actions for Copilot
can be accessed and modified.
●● Salesforce Documentation.
Answer: Official resources that provide guidelines and information on
managing Salesforce features.
●● Technical Support.
Answer: Assistance provided by experts regarding product-related
inquiries or issues.
●● Encryption Code.
Answer: A unique code associated with each order to ensure product
security.
●● Legal Punishment.
Answer: Consequences that may arise from unauthorized changes to the
product.
CERTIFICATION EXAM REVIEW UPDATED
QUESTIONS AND CORRECT ANSWERS
PRACTICE EXAM SCRIPT FINAL STUDY
PACK
●● Einstein Trust Layer.
Answer: A framework in Salesforce designed to ensure transparency,
compliance, and security for organizations using AI.
●● Prompt Defense.
Answer: A feature in the Einstein Trust Layer that helps minimize the
risks of jailbreaking and prompt injection attacks.
●● Audit Trail in Data Cloud.
Answer: Captures and stores all prompts submitted to large language
models (LLMs), ensuring sensitive data interactions are logged.
●● Salesforce Einstein Studio.
Answer: A platform for creating AI-powered models that can predict
outcomes based on data.
,●● Customer Lifetime Value (CLV).
Answer: A prediction that helps sales teams focus on high-value
accounts and make informed decisions regarding customer retention and
engagement.
●● Draft with Einstein feature.
Answer: A feature in Sales Cloud that allows users to create personalized
emails with predefined adjustments.
●● Make Less Formal.
Answer: A predefined adjustment option in the Draft with Einstein
feature that revises the draft to have a more casual tone.
●● Copilot Actions page.
Answer: The central location where copilot actions are managed and
configured.
●● Prompt Builder.
Answer: A tool in Salesforce for creating and managing prompts used in
AI interactions.
●● Secure Data Retrieval and Grounding.
Answer: A feature that ensures that data used by AI is securely retrieved.
,●● Data Masking.
Answer: A technique focused on protecting sensitive information but
does not prevent injection attacks.
●● Prompt Injection Attacks.
Answer: Attacks that occur when malicious users manipulate the AI
model by providing unintended inputs.
●● Audit Trail.
Answer: A record that captures and stores all user-generated prompts for
auditing and compliance purposes.
●● Einstein Studio Use Case Overview.
Answer: Documentation that outlines various use cases for AI in sales
operations.
●● Enhance Friendliness.
Answer: A predefined adjustment that makes the tone of the draft more
positive but not necessarily more casual.
●● Optimize for Clarity.
Answer: A predefined adjustment that focuses on making the draft
clearer without adjusting the tone.
, ●● Global Actions.
Answer: A feature in Salesforce that allows for the management of
actions across different contexts.
●● Copilot Action Library Tab.
Answer: A repository where predefined or custom actions for Copilot
can be accessed and modified.
●● Salesforce Documentation.
Answer: Official resources that provide guidelines and information on
managing Salesforce features.
●● Technical Support.
Answer: Assistance provided by experts regarding product-related
inquiries or issues.
●● Encryption Code.
Answer: A unique code associated with each order to ensure product
security.
●● Legal Punishment.
Answer: Consequences that may arise from unauthorized changes to the
product.
