SALESFORCE AI SPECIALIST
CERTIFICATION EXAM QUESTIONS AND
SOLUTIONS BUNDLED EXAMS FULL
REVIEW EXAM SCRIPT PRACTICE BANK
VERIFIED
●● Universal Containers (UC) recently rolled out Einstein Generative AI
capabilities and has created a custom prompt to summarize case records.
Users have reported that the case summaries generated are not returning
the appropriate information.What is a possible explanation for the poor
prompt performance?
A. The Einstein Trust Layer is incorrectly configured.
B. The data being used for grounding is incorrect or incomplete.
C. The prompt template version is incompatible with the chosen LLM.
Answer: B
●● An administrator wants to check the response of the Flex prompt
template they've built, but the preview button is greyed out.What is the
reason for this?
A. A merge field has not been inserted in the prompt.
B. The records related to the prompt have not been selected.
,C. The prompt has not been saved and activated.
Answer: B
●● Universal Containers (UC) wants to offer personalized service
experiences and reduce agent handling time with AI-generated email
responses, grounded in Knowledge base.Which AI capability should UC
use?
A. Einstein Email Replies
B. Einstein Generative Service Replies for Email
C. Einstein Service Replies for Email
Answer: C
●● An AI Specialist configured Data Masking within the Einstein Trust
Layer.How should the AI Specialist begin validating that the correct
fields are being masked?
A. Use a Flow-based resource in Prompt Builder to debug the fields
merge values using Flow Debugger.
B. Enable the collection and storage of Einstein Generative AI Audit
Data on the Einstein Feedback setup page.
C. Request the Einstein Generative AI Audit Data from the Security
section of the Setup menu.
Answer: B
,●● An AI Specialist needs to create a prompt template to fill a custom
field named Latest Opportunities Summary on the Account object with
information from the three most recently opened opportunities.How
should the AI Specialist gather the necessary data for the prompt
template?
A. Select the Account Opportunity object as a resource when creating
the prompt template.
B. Create a flow to retrieve the opportunity information.
C. Select the latest Opportunities related list as a merge field.
Answer: B
●● Universal Containers (UC) plans to send one of three different
emails to its customers based on the customer's lifetime value score and
their market segment.Considering that UC are required to explain why
an e-mail was selected, which AI model should UC use to achieve this?
A. Predictive model and generative model
B. Predictive model
C. Generative model
Answer: B
, ●● The sales team at a hotel resort would like to generate a guest
summary about the guests' interests and provide recommendations based
on their activity preferences captured in each guest profile. They want
the summary to be available only on the contact record page.Which AI
capability should the team use?
A. Model Builder
B. Einstein Copilot
C. Prompt Builder
Answer: C
●● An AI Specialist implements Einstein Sales Emails for a sales team.
The team wants to send personalized follow-up emails to leads based on
their interactions and data stored in Salesforce. The AI Specialist needs
to configure the system to use the most accurate and up-to-date
information for email generation.Which grounding technique should the
AI Specialist use?
A. Automatic grounding using Draft with Einstein feature
B. Ground with Apex Merge Fields
C. Ground with Record Merge Fields
Answer: C
●● The marketing team at Universal Containers is looking for a way to
personalize emails based on customer behavior, preferences, and
CERTIFICATION EXAM QUESTIONS AND
SOLUTIONS BUNDLED EXAMS FULL
REVIEW EXAM SCRIPT PRACTICE BANK
VERIFIED
●● Universal Containers (UC) recently rolled out Einstein Generative AI
capabilities and has created a custom prompt to summarize case records.
Users have reported that the case summaries generated are not returning
the appropriate information.What is a possible explanation for the poor
prompt performance?
A. The Einstein Trust Layer is incorrectly configured.
B. The data being used for grounding is incorrect or incomplete.
C. The prompt template version is incompatible with the chosen LLM.
Answer: B
●● An administrator wants to check the response of the Flex prompt
template they've built, but the preview button is greyed out.What is the
reason for this?
A. A merge field has not been inserted in the prompt.
B. The records related to the prompt have not been selected.
,C. The prompt has not been saved and activated.
Answer: B
●● Universal Containers (UC) wants to offer personalized service
experiences and reduce agent handling time with AI-generated email
responses, grounded in Knowledge base.Which AI capability should UC
use?
A. Einstein Email Replies
B. Einstein Generative Service Replies for Email
C. Einstein Service Replies for Email
Answer: C
●● An AI Specialist configured Data Masking within the Einstein Trust
Layer.How should the AI Specialist begin validating that the correct
fields are being masked?
A. Use a Flow-based resource in Prompt Builder to debug the fields
merge values using Flow Debugger.
B. Enable the collection and storage of Einstein Generative AI Audit
Data on the Einstein Feedback setup page.
C. Request the Einstein Generative AI Audit Data from the Security
section of the Setup menu.
Answer: B
,●● An AI Specialist needs to create a prompt template to fill a custom
field named Latest Opportunities Summary on the Account object with
information from the three most recently opened opportunities.How
should the AI Specialist gather the necessary data for the prompt
template?
A. Select the Account Opportunity object as a resource when creating
the prompt template.
B. Create a flow to retrieve the opportunity information.
C. Select the latest Opportunities related list as a merge field.
Answer: B
●● Universal Containers (UC) plans to send one of three different
emails to its customers based on the customer's lifetime value score and
their market segment.Considering that UC are required to explain why
an e-mail was selected, which AI model should UC use to achieve this?
A. Predictive model and generative model
B. Predictive model
C. Generative model
Answer: B
, ●● The sales team at a hotel resort would like to generate a guest
summary about the guests' interests and provide recommendations based
on their activity preferences captured in each guest profile. They want
the summary to be available only on the contact record page.Which AI
capability should the team use?
A. Model Builder
B. Einstein Copilot
C. Prompt Builder
Answer: C
●● An AI Specialist implements Einstein Sales Emails for a sales team.
The team wants to send personalized follow-up emails to leads based on
their interactions and data stored in Salesforce. The AI Specialist needs
to configure the system to use the most accurate and up-to-date
information for email generation.Which grounding technique should the
AI Specialist use?
A. Automatic grounding using Draft with Einstein feature
B. Ground with Apex Merge Fields
C. Ground with Record Merge Fields
Answer: C
●● The marketing team at Universal Containers is looking for a way to
personalize emails based on customer behavior, preferences, and
