Study Guide Fall 2025
Develop effective time management strategies - ✔✔-Plan out the day/shift making a plan of
exactly what needs to be done
-Prioritize
-Organize it
Describe the change process - ✔✔-Unfreezing: coming out of your comfort zone
-Overcoming resistance
Active: take the form of aggressive actions or outright refusals to comply ( being critical,
blocking, manipulating, arguing)
Passive: involve avoidance (agreeing verbally but not following through)
-Implementing changes: doing the change
-Integrating changes: change "Sticks"
Methods to decrease resistance to change - ✔✔-Communication and input
-Empower employees to contribute
-Help the Employees Identify What's in it For Them
Discuss the qualities, behaviors, and strategies that contribute to effective leadership - ✔✔-
Qualities: Honest, confident, inspire others, accountability
-Behaviors: can guide, direct and influence the work of others to meet specific goals.
-Strategies: Share their vision, empower others, make hard decisions, communicate effectively
Discuss the qualities, behaviors, and strategies that contribute to effective followership. - ✔✔-
Qualities: Judgement, work ethics, competence, courage honesty
-Behaviors: accountable, obedient, motivated, willing to engage, courageous