Strayer BUS 430 Week 3 Quiz 2 Answers (2021)

Strayer BUS 430 Week 3 Quiz 2 Answers (2021) A small change in a firm's targeted markets or strategic direction usually has little impact on the value chain. Professor Terry Hill's operations strategy framework cannot be applied to service-providing firms. Brenda is planning a vacation to an exotic island. Though she has pre-planned her accommodation and itinerary, she is unsure of how the vacation will turn out. In this case, Brenda's vacation is high in _____. Basic customer expectations are generally considered the minimum performance level required to stay in business and are often called__________. According to several research studies, which of the following findings is true of the role of quality in gaining competitive advantage? For firms that adopt innovation as a core component of their strategy, price, not product performance, Families of goods or services having similar characteristics or methods of creation are called__________. Competitive advantage can be defined as: Applying Professor Terry Hill's generic strategy framework to McDonald's, the operating design choices of resource scheduling, inventory placement and control, and standardized operational and job procedures best relate to the corporate objective of _____. Rues and West Inc. manufactures various electronic goods. It uses mass-customization strategies to make its products available to all consumers at any place in the world. It also manufactures various electronic goods in the same assembly line. Given this information, Rues and West Inc.'s operations are aligned around _____. _____ are tiny computer chips that can be placed on shipping containers, individual products, credit cards, prescription medicines, passports, livestock, and even people. Low scalability implies that serving additional customers requires low incremental variable costs. Which of the following is a challenge of adopting technology? __________refers to using the Internet and technology to provide facilities that create and deliver time, place, information, entertainment, and exchange value to customers and support the sale of goods. A(n)__________is an example of soft technology. __________consist of two or more computer-controlled machines or robots linked by automated handling devices such as transfer machines, conveyors, and transport systems. In the context of technology in value chains, customer relationship management (CRM): Which of the following is true of radio-frequency identification (RFID) tags? We Create Inc. is an electronics company. It designs, produces, and assembles desktop gadgets. The entire process is controlled by programmable robots, which are in turn linked to computers. These computers direct the robots to the appropriate task. In this context, We Create Inc. uses a(n) _____ to produce its goods. Customer relationship management (CRM) helps firms gain and maintain competitive advantage by: ________refers to the application of the Internet, computer programs, and information systems to provide data, information, and analysis to facilitate the creation and delivery of goods and services. Scalability is a key issue in e-commerce. Which of the following is true of customer relationship management (CRM)? ____ can be attached to objects and used to track and manage inventory and assets. Which of the following is a benefit of using technology? The use of technology has increased opportunities for employee creativity and empowerment. _________refers to equipment and devices that perform a variety of tasks in the creation and delivery of goods and services. _________is a measure of the contribution margin required to deliver a good or service as the business grows and volumes increase. ________machine tools enable the machinist's skills to be duplicated by a programmable device that controls the movements of a tool used to make complex shapes. Valuetronics, an electronics company, is currently in the preproduction stage of launching one of its new stereo systems. In order to analyze the feasibility of the product, Valuetronics adopts an integrated system that allows it to manufacture the product before it physically exists, that is, the system allows Valuetronics to finalize the design of the stereo, analyze it, and do a test-run. In this context, Valuetronics is using a(n)