ASE C1 Test Questions and Verified Answers|
Latest Update
On a vehicle with a illuminated MIL, the technician vines a stored P0420 DTC. The
service consultant should explain to the customer that.
A clearing the DTC should be the first step in the diagnostic process
B diagnosis should be performed to determine the cause of the DTC
C the DTC is dangerous, requiring immediate repair
D the vehicles catalytic converter has failed and must be replaced
Correct answer: B
The service consultant should always recommend diagnosis be performed to
determine the root cause of a customer's concern. This allows the Shop to gather
the facts and details about the customers concern and increase the success of the
shop in solving the problem.
While servicing a vehicle, additional maintenance and repair items are discovered.
Service consultant A says that an estimate for the cost of the repair should be
completed. Service consultant B says that the parts needed should be ordered.
Who is right?
A service consultant A
B service consultant B
C both A and B
D neither A or B
Correct answer: A
, To facilitate sales opportunities, as soon should be created for any additional
maintenance and repair items that may be discovered during service. Technicians
A's statement is true. It is not a best practice to order parts until the customer is
approved a supplemental estimate. Technician B statement is false .
A customer calls requesting information about a type of engine coolant to use in
their vehicle. The service consultant should.
A ask the customer to drive the vehicle in for inspection
B obtain more detail details from the customer and advise accordingly
C advise the customer to look in the radiator to determine the coolant color
D advise the customer to look under the vehicle for signs of leakage
Correct answer: B
It is important to establish the exact details of the situation before advising the
customer. For example, it may be a bad idea to have the customer drive the
vehicle that is low on coolant. The customer should never advise to open the
cooling system and the coolant color is not a good indicator of type of coolant.
The service consultant is concerned about squeaking noise coming from the front
of the vehicle. The service consultant should first
A tell the customer about possible causes of the noise
B recommend the appropriate mileage based maintenance service
C give an estimate based upon the most likely cause
D prepare a work order from the description of the symptoms
Correct answer: D
Latest Update
On a vehicle with a illuminated MIL, the technician vines a stored P0420 DTC. The
service consultant should explain to the customer that.
A clearing the DTC should be the first step in the diagnostic process
B diagnosis should be performed to determine the cause of the DTC
C the DTC is dangerous, requiring immediate repair
D the vehicles catalytic converter has failed and must be replaced
Correct answer: B
The service consultant should always recommend diagnosis be performed to
determine the root cause of a customer's concern. This allows the Shop to gather
the facts and details about the customers concern and increase the success of the
shop in solving the problem.
While servicing a vehicle, additional maintenance and repair items are discovered.
Service consultant A says that an estimate for the cost of the repair should be
completed. Service consultant B says that the parts needed should be ordered.
Who is right?
A service consultant A
B service consultant B
C both A and B
D neither A or B
Correct answer: A
, To facilitate sales opportunities, as soon should be created for any additional
maintenance and repair items that may be discovered during service. Technicians
A's statement is true. It is not a best practice to order parts until the customer is
approved a supplemental estimate. Technician B statement is false .
A customer calls requesting information about a type of engine coolant to use in
their vehicle. The service consultant should.
A ask the customer to drive the vehicle in for inspection
B obtain more detail details from the customer and advise accordingly
C advise the customer to look in the radiator to determine the coolant color
D advise the customer to look under the vehicle for signs of leakage
Correct answer: B
It is important to establish the exact details of the situation before advising the
customer. For example, it may be a bad idea to have the customer drive the
vehicle that is low on coolant. The customer should never advise to open the
cooling system and the coolant color is not a good indicator of type of coolant.
The service consultant is concerned about squeaking noise coming from the front
of the vehicle. The service consultant should first
A tell the customer about possible causes of the noise
B recommend the appropriate mileage based maintenance service
C give an estimate based upon the most likely cause
D prepare a work order from the description of the symptoms
Correct answer: D
