SWK 312 FINAL Question and answers
100% correct 2025/2026
Social service delivery systems: the social worker and the agency - correct answer ✔
Social Work Interventions - correct answer ✔
Active listening - correct answer ✔is one of the most basic, but probably the most important practice
intervention. This is the social worker conveying to the client that he/she is paying close attention to
what the client is saying and is thinking carefully about the client's issues. This is done by looking
attentive, maintaining at least some degree of eye contact, and by some nodding of the head.
Reflection - correct answer ✔is the worker repeating back to the client what he/she just said in almost
a verbatim manner.
Paraphrasing - correct answer ✔is the worker repeating back to the client what he/she just said, but
using different words.
Expressing Empathy - correct answer ✔is the worker conveying to the client through words that he/she
understands what the client is feeling, thinking, and/or doing in regard to a situation. It involves the
worker putting him/herself in the client's shoes, imagining what the client is experiencing, and then
expressing this understanding to the client.
Ex: Client: I'm at the end of my rope with my teenage son, Jonathan. I don't know what to do with him
anymore. Yesterday, he was suspended from school again for punching another student. (Client's eyes
begin to tear.) I just don't know what to do.
Worker: I know how much your son means to you. I can imagine how disappointed you are feeling about
what is happening to him.
Reflection of body cues - correct answer ✔is the worker noticing physical reactions of the client and
either noting them to the client or asking about them.
,Ex:
Client: getting emotional
Worker: You look sad
Encouragement - correct answer ✔is expressing a realistic sense of hope that the client will be able to
resolve or deal with the current situation when the client is feeling a sense of hopelessness. When
utilizing this practice intervention, the worker must be careful not to convey hope that is not based in
reality. This intervention is also referred to as REASSURANCE.
Example:
Client: My life is hopeless. This is my third time in substance abuse treatment for crack addiction. /don't
know what I am doing here. I'll never get clean!
Worker: It is true that you have relapsed twice and you are feeling some hopelessness, but many, many
people who have relapsed more than that have learned to live without drugs and have remained clean
and sober.
Reaching for feelings or Exploration of Feelings - correct answer ✔involves eliciting from clients what
they are feeling about a situation in their lives or what they are feeling in the session with the worker.
This can be done either by directly asking clients about what they feel or by making statements that
possibly reflect what the client is feeling.
Example:
Client: My husband started cursing at me when he came home from work because the apartment was a
mess. He doesn't understand what I have to deal with all day!
Worker: How did you feel when he cursed at you?
Identification of feelings - correct answer ✔is similar to reaching for feelings and exploration of
feelings, but is more focused on helping clients become aware of what they are feeling, when they are
not in touch with what emotion(s) they are experiencing. Although this certainly may apply to adults,
this is very common among children and adolescents, who are often not aware of their feeling states,
but act out their emotions through different behaviors.'
Example: A 9 year old client, James, has been disruptive in his class, defying his teacher. At home, his
mother's new boyfriend, Tom, has been yelling at him and has been constantly punishing him.
, Worker: James, how did you feel when Tom yelled at you for watching cartoons on television?
Ventilation - correct answer ✔is not really a practice intervention, but is important to note here. It is
the client expressing his/her emotions. It is often the result of the worker using practice interventions
such as EXPRESSING EMPATHY, REACHING FOR FEELINGS, and REFLECTION OF BODY CUES
Exploration of thoughts - correct answer ✔is asking clients about what they think about a situation.
This involves all aspects of cognition including thoughts, beliefs, and perceptions.
Ex:
Client: I'm kind of upset today. At the party I went to last night, I was joking with this guy who I like, and
he suddenly looked really offended. He said to me, "You know, Bill, you just don't know when to stop!
When you make jokes, you go over the line and get really offensive. Some day someone is going to
punch you in the face." And then he walked away.
Worker: What do you think about what he said?
Exploration of behaviors - correct answer ✔is asking clients how they responded to a situation.
Ex:
Client: My 14 year old son began cursing at me and wouldn't stop. He then started throwing dishes on
the floor, breaking several of them.
Worker: What did you do then?
Description - correct answer ✔Is asking a client what happen in a situation
Ex:
*Client:* My 14 year old son began cursing at me and wouldn't stop. He then started throwing dishes
on the floor, breaking several of them.
*Worker:* And then what happened?
100% correct 2025/2026
Social service delivery systems: the social worker and the agency - correct answer ✔
Social Work Interventions - correct answer ✔
Active listening - correct answer ✔is one of the most basic, but probably the most important practice
intervention. This is the social worker conveying to the client that he/she is paying close attention to
what the client is saying and is thinking carefully about the client's issues. This is done by looking
attentive, maintaining at least some degree of eye contact, and by some nodding of the head.
Reflection - correct answer ✔is the worker repeating back to the client what he/she just said in almost
a verbatim manner.
Paraphrasing - correct answer ✔is the worker repeating back to the client what he/she just said, but
using different words.
Expressing Empathy - correct answer ✔is the worker conveying to the client through words that he/she
understands what the client is feeling, thinking, and/or doing in regard to a situation. It involves the
worker putting him/herself in the client's shoes, imagining what the client is experiencing, and then
expressing this understanding to the client.
Ex: Client: I'm at the end of my rope with my teenage son, Jonathan. I don't know what to do with him
anymore. Yesterday, he was suspended from school again for punching another student. (Client's eyes
begin to tear.) I just don't know what to do.
Worker: I know how much your son means to you. I can imagine how disappointed you are feeling about
what is happening to him.
Reflection of body cues - correct answer ✔is the worker noticing physical reactions of the client and
either noting them to the client or asking about them.
,Ex:
Client: getting emotional
Worker: You look sad
Encouragement - correct answer ✔is expressing a realistic sense of hope that the client will be able to
resolve or deal with the current situation when the client is feeling a sense of hopelessness. When
utilizing this practice intervention, the worker must be careful not to convey hope that is not based in
reality. This intervention is also referred to as REASSURANCE.
Example:
Client: My life is hopeless. This is my third time in substance abuse treatment for crack addiction. /don't
know what I am doing here. I'll never get clean!
Worker: It is true that you have relapsed twice and you are feeling some hopelessness, but many, many
people who have relapsed more than that have learned to live without drugs and have remained clean
and sober.
Reaching for feelings or Exploration of Feelings - correct answer ✔involves eliciting from clients what
they are feeling about a situation in their lives or what they are feeling in the session with the worker.
This can be done either by directly asking clients about what they feel or by making statements that
possibly reflect what the client is feeling.
Example:
Client: My husband started cursing at me when he came home from work because the apartment was a
mess. He doesn't understand what I have to deal with all day!
Worker: How did you feel when he cursed at you?
Identification of feelings - correct answer ✔is similar to reaching for feelings and exploration of
feelings, but is more focused on helping clients become aware of what they are feeling, when they are
not in touch with what emotion(s) they are experiencing. Although this certainly may apply to adults,
this is very common among children and adolescents, who are often not aware of their feeling states,
but act out their emotions through different behaviors.'
Example: A 9 year old client, James, has been disruptive in his class, defying his teacher. At home, his
mother's new boyfriend, Tom, has been yelling at him and has been constantly punishing him.
, Worker: James, how did you feel when Tom yelled at you for watching cartoons on television?
Ventilation - correct answer ✔is not really a practice intervention, but is important to note here. It is
the client expressing his/her emotions. It is often the result of the worker using practice interventions
such as EXPRESSING EMPATHY, REACHING FOR FEELINGS, and REFLECTION OF BODY CUES
Exploration of thoughts - correct answer ✔is asking clients about what they think about a situation.
This involves all aspects of cognition including thoughts, beliefs, and perceptions.
Ex:
Client: I'm kind of upset today. At the party I went to last night, I was joking with this guy who I like, and
he suddenly looked really offended. He said to me, "You know, Bill, you just don't know when to stop!
When you make jokes, you go over the line and get really offensive. Some day someone is going to
punch you in the face." And then he walked away.
Worker: What do you think about what he said?
Exploration of behaviors - correct answer ✔is asking clients how they responded to a situation.
Ex:
Client: My 14 year old son began cursing at me and wouldn't stop. He then started throwing dishes on
the floor, breaking several of them.
Worker: What did you do then?
Description - correct answer ✔Is asking a client what happen in a situation
Ex:
*Client:* My 14 year old son began cursing at me and wouldn't stop. He then started throwing dishes
on the floor, breaking several of them.
*Worker:* And then what happened?
