ISM3004 EXAM 2 ( SCAVENGER HUNT 4-7)
QUESTIONS AND VERIFIED ACCURATE ANSWERS
What factors typically drive personal purchases of IT? - Answers - -If it feels good, do it!
-Flavor of the day
-Lowest purchase price
-Hod Rod Syndrome
What factors typically drive corporate purchases of IT? - Answers - -Business
requirements
-Many systems
-Control costs
How do standardized purchasing agreements reduce IT acquisition costs? - Answers - -
Volume discounts
-Support
-Maintenance
-Training
Define the term BYOD - Answers - Bring Your Own Device; employees bring their
devices in to accomplish their job
What are the characteristics of a BYOD program? - Answers - Allowance, Employee
responsible, consumerization of IT
What are the benefits of BYOD? - Answers - management flexibility, cost savings,
employee satisfaction
What is the "Consumerization of IT"? - Answers - The trend of consumer technology
practices influencing the way business software is designed and delivered.
What factors led to the "Consumerization of IT"? - Answers - consumer devices wanted
for corporate business; BYOD, people wanting to use their own devices because they
were helped with productivity in work
How does the "Consumerization of IT" impact corporate IT? - Answers - Consumer tech
lowers the cost of basic training since employees learn about devices, operating
systems and apps on their own. Employees have easier access to business
applications at home or on the road. Employees can take advantage of the faster pace
of innovation in consumer tech.
What is TCO? - Answers - Total Cost of Ownership; direct costs + indirect costs
,What are direct costs? - Answers - Labeled as "IT costs" in balance statement; costs
directly accrued from conducting business
What are indirect costs? - Answers - Costs accrued elsewhere in the organizational
budget
What are the characteristics of the unmanaged PC management style? - Answers - Wild
west, IT does what it wants when managing the system
What are the characteristics of the locked & well-managed PC management style? -
Answers - IT professionals use best practices to BEST manage the system, a very
hands-off approach
What single item (from direct costs of owning a PC) is the most expensive? - Answers -
Software; unmanaged- $750/year, managed- $648/year
What single item (from direct costs of owning a PC) can bring the biggest savings if it is
locked and well-managed? - Answers - Support; unmanaged- $426/year, managed-
$252/year
TCO- Direct Costs only (rough estimates) - Answers - Unmanaged: $2,000
Managed: $1,700
Savings if Locked, Well-Managed: 15%
TCO- Direct and Indirect Costs (rough estimates) - Answers - Unmanaged: $6,500
Managed: $3,300
Savings if Locked, Well-Managed: 49%
The $1000 PC is a _________. - Answers - myth
What is an "image"? - Answers - OS + Applications + Settings
What is a "gold image"? - Answers - The configuration of the desktop the IT department
sets up and sends to the DaaS providers. When new desktops are added it will
automatically have that configuration.
How are images used? - Answers - They are used to rapidly deploy necessary software
to PCs without running the risk of errors/incompatible software
How do images impact TCO? - Answers - The use of images helps to lower TCO;
savings of 15% for direct costs alone and savings of 43% for both indirect and direct
costs
Methods for application deployment and their implications for TCO - Answers - Old
School- Install everything manually, individually; "Sneakernet"
, More Efficient- Manual workflow, automated workflow with "push" and "pull" application
deployment
What are the user account types and how are they different? - Answers - 1.
Administrator- Can control everything on the computer
2. Standard user- Has restricted access to the computer as defined by the
administrator(s)
What best practice does Mr. Olson recommend about user account types? - Answers -
Give "standard" accounts to users
How do each of the user account types impact TCO? - Answers - Giving standard users
standard access helps to reduce the amount of errors that can be caused by employees
What is the difference between user settings and computer settings? - Answers -
Computer settings affect the computer generally, while user settings follow specific
users only
What is Microsoft Group Policy? - Answers - Microsoft's solution for custom
configurations for computers
What is Microsoft Group Policy's role in managing systems at work? - Answers - It helps
to automatically configure systems with custom settings across the organization
What is the purpose of PC instrumentation? - Answers - It monitors software/hardware
before it has issues; detects and reports PC problems
How does IT learn about PC problems? - Answers - central management control,
S.M.A.R.T.
What is Microsoft's solution to endpoint management? - Answers - Microsoft System
Center Configuration Manager
What "world-class" system was mentioned for managing Macs? - Answers - JAMF
What are the three motivations for properly managing computers at work? - Answers -
TCO, compliance, security
What are DaaS and VDI? How are they similar/different? - Answers - "Desktops as a
Service", "Virtual Desktop Infrastructure"; VDI is managed internally "on-prem", vs DaaS
is a form of VDI that is hosted in the cloud and managed by a third party provider
What are characteristics of Thick/Thin Clients? - Answers - Thick:
-Client is a Traditional PC (powerful CPU, lots of RAM, data storage, software, complex,
high TCO)
-Client is also used to access DaaS/VDI
QUESTIONS AND VERIFIED ACCURATE ANSWERS
What factors typically drive personal purchases of IT? - Answers - -If it feels good, do it!
-Flavor of the day
-Lowest purchase price
-Hod Rod Syndrome
What factors typically drive corporate purchases of IT? - Answers - -Business
requirements
-Many systems
-Control costs
How do standardized purchasing agreements reduce IT acquisition costs? - Answers - -
Volume discounts
-Support
-Maintenance
-Training
Define the term BYOD - Answers - Bring Your Own Device; employees bring their
devices in to accomplish their job
What are the characteristics of a BYOD program? - Answers - Allowance, Employee
responsible, consumerization of IT
What are the benefits of BYOD? - Answers - management flexibility, cost savings,
employee satisfaction
What is the "Consumerization of IT"? - Answers - The trend of consumer technology
practices influencing the way business software is designed and delivered.
What factors led to the "Consumerization of IT"? - Answers - consumer devices wanted
for corporate business; BYOD, people wanting to use their own devices because they
were helped with productivity in work
How does the "Consumerization of IT" impact corporate IT? - Answers - Consumer tech
lowers the cost of basic training since employees learn about devices, operating
systems and apps on their own. Employees have easier access to business
applications at home or on the road. Employees can take advantage of the faster pace
of innovation in consumer tech.
What is TCO? - Answers - Total Cost of Ownership; direct costs + indirect costs
,What are direct costs? - Answers - Labeled as "IT costs" in balance statement; costs
directly accrued from conducting business
What are indirect costs? - Answers - Costs accrued elsewhere in the organizational
budget
What are the characteristics of the unmanaged PC management style? - Answers - Wild
west, IT does what it wants when managing the system
What are the characteristics of the locked & well-managed PC management style? -
Answers - IT professionals use best practices to BEST manage the system, a very
hands-off approach
What single item (from direct costs of owning a PC) is the most expensive? - Answers -
Software; unmanaged- $750/year, managed- $648/year
What single item (from direct costs of owning a PC) can bring the biggest savings if it is
locked and well-managed? - Answers - Support; unmanaged- $426/year, managed-
$252/year
TCO- Direct Costs only (rough estimates) - Answers - Unmanaged: $2,000
Managed: $1,700
Savings if Locked, Well-Managed: 15%
TCO- Direct and Indirect Costs (rough estimates) - Answers - Unmanaged: $6,500
Managed: $3,300
Savings if Locked, Well-Managed: 49%
The $1000 PC is a _________. - Answers - myth
What is an "image"? - Answers - OS + Applications + Settings
What is a "gold image"? - Answers - The configuration of the desktop the IT department
sets up and sends to the DaaS providers. When new desktops are added it will
automatically have that configuration.
How are images used? - Answers - They are used to rapidly deploy necessary software
to PCs without running the risk of errors/incompatible software
How do images impact TCO? - Answers - The use of images helps to lower TCO;
savings of 15% for direct costs alone and savings of 43% for both indirect and direct
costs
Methods for application deployment and their implications for TCO - Answers - Old
School- Install everything manually, individually; "Sneakernet"
, More Efficient- Manual workflow, automated workflow with "push" and "pull" application
deployment
What are the user account types and how are they different? - Answers - 1.
Administrator- Can control everything on the computer
2. Standard user- Has restricted access to the computer as defined by the
administrator(s)
What best practice does Mr. Olson recommend about user account types? - Answers -
Give "standard" accounts to users
How do each of the user account types impact TCO? - Answers - Giving standard users
standard access helps to reduce the amount of errors that can be caused by employees
What is the difference between user settings and computer settings? - Answers -
Computer settings affect the computer generally, while user settings follow specific
users only
What is Microsoft Group Policy? - Answers - Microsoft's solution for custom
configurations for computers
What is Microsoft Group Policy's role in managing systems at work? - Answers - It helps
to automatically configure systems with custom settings across the organization
What is the purpose of PC instrumentation? - Answers - It monitors software/hardware
before it has issues; detects and reports PC problems
How does IT learn about PC problems? - Answers - central management control,
S.M.A.R.T.
What is Microsoft's solution to endpoint management? - Answers - Microsoft System
Center Configuration Manager
What "world-class" system was mentioned for managing Macs? - Answers - JAMF
What are the three motivations for properly managing computers at work? - Answers -
TCO, compliance, security
What are DaaS and VDI? How are they similar/different? - Answers - "Desktops as a
Service", "Virtual Desktop Infrastructure"; VDI is managed internally "on-prem", vs DaaS
is a form of VDI that is hosted in the cloud and managed by a third party provider
What are characteristics of Thick/Thin Clients? - Answers - Thick:
-Client is a Traditional PC (powerful CPU, lots of RAM, data storage, software, complex,
high TCO)
-Client is also used to access DaaS/VDI
