ISM 3004 EXAM 2 UF QUESTIONS AND VERIFIED
ACCURATE ANSWERS
What factors typically drive personal purchases of IT? - Answers - Style, Whim, and
Lowest Purchase Price
What factors typically drive corporate purchases of IT? - Answers - Business
Requirements, Number of Systems, and Controlling Costs
How do standardized purchasing agreements reduce IT acquisition costs? - Answers -
Volume leads to discounts
BYOD - Answers - Bring Your Own Device
What are the characteristics and benefits of a BYOD program? - Answers - Employees
bring a device that fits their preferences
Typically, an allowance is given
The employee is responsible for maintaining the device
What makes a BYOD program more affordable? - Answers - It is directly cheaper
because of the shared cost between company and employee.
It is indirectly cheaper because of higher employee satisfaction which leads to
increased productivity and engagement.
What is the "Consumerization of IT?" - Answers - The trend of consumer technology
practices influencing the way business software is designed and delivered.
Employees will use their own devices, software, apps, and cloud services for work
purposes.
What factors lead to the "Consumerization of IT?" - Answers - Consumer devices were
more popular, faster, smaller, lighter, easier to use, and cooler than the corporate
equipment alternative.
Employees also grew tired of using separate devices for personal and work use.
How does the "Consumerization of IT" impact corporate IT? - Answers - Corporate IT
needs time to vet new equipment when it comes out, but consumers can have it
immediately.
TCO - Answers - Total Cost of Ownership
Direct Costs - Answers - Costs that can be easily and accurately traced to a cost object.
,Indirect Costs - Answers - Costs that cannot be easily and accurately traced to a cost
object. Often in the form of lost labor and productivity.
Unmanaged PC Management Style - Answers - Users do things themselves the way
they want to including downloading whatever apps, using whichever devices, and
maintaining them how they see fit.
Managed PC Management Style - Answers - Professional IT staff uses software,
policies, and practices to consistently and automatically manage IT equipment.
What is the single most expensive component of direct cost? - Answers - Software
<$750 per year for an unmanaged department
<$648 per year for a locked, well-managed department
What single component of direct costs can bring the biggest savings if it is locked and
well-managed? - Answers - Power
Savings can be up to 36%
Well-Managed vs. Unmanaged Direct Costs - Answers - Well-Managed - $1700
Unmanaged - $2000
15% Savings
Well-Managed vs. Unmanaged Direct and Indirect Costs - Answers - Well-Managed -
$3300
Unmanaged - $6400
43% Savings
The $1000 PC is a... - Answers - myth
What is an image? - Answers - OS + Applications + settings needed
What is a "gold image?" - Answers - The default image that a company uses to deploy
on all of their PCs.
How to images impact TCO? - Answers - Images greatly decrease TCO.
Images greatly decrease set up time of a new PC and reduce the likelihood of mistakes.
Old School Method of Application Deployment - Answers - Each application is installed
manually and individually on each device.
Current Method of Deployment - Answers - An Automated Workflow
Software is either "pushed" onto machines by servers or "pulled" by the machine from
an app store
What is Patch Management? - Answers - The management of system or application
software updates to fix bugs.
, Why is Patch Management necessary? - Answers - So the process runs smoothly
efficiently, and securely.
Who should do Patch Management? - Answers - IT Professionals
A user cannot be relied on to update properly and in a timely manner.
Administrator User Account - Answers - Has full control over system settings.
Standard User Account - Answers - Cannot perform system-wide changes without
admin approval.
What best practice is recommended concerning user account types? - Answers - Give
"standard" accounts to all users outside of the IT department.
How do account types impact TCO? - Answers - By only allowing certain people to have
administrator accounts, you reduce the likelihood of accidents due to ignorant users
making changes.
This decreases TCO because less time is spent on IT recovery.
User Settings - Answers - When using log-ins, these settings follow the user no matter
the device.
Computer Settings - Answers - These determine how the computer operates and stay
the same no matter the user.
What is Microsoft Group Policy? - Answers - An infrastructure that allows you to
implement specific configurations for users and computers.
The set of rules is configure on a server and are automatically applied to computers
when they boot up and a user logs in.
What is the role of Microsoft Group Policy in managing systems at work? - Answers - It
is centrally controlled and managed and is automatically applied to each computer and
user based on their use case and requirements.
What is the purpose of PC instrumentation? - Answers - It tells the managers what is
going on with computers.
It tells how each employee is using their computer and can detect and report problems
before they disrupt the user.
How does IT learn about PC problems through PC instrumentation? - Answers - They
learn through S.M.A.R.T. which notifies admins of impending hard drive failures.
Leading management systems provide... - Answers - a full spectrum of endpoint
management.
ACCURATE ANSWERS
What factors typically drive personal purchases of IT? - Answers - Style, Whim, and
Lowest Purchase Price
What factors typically drive corporate purchases of IT? - Answers - Business
Requirements, Number of Systems, and Controlling Costs
How do standardized purchasing agreements reduce IT acquisition costs? - Answers -
Volume leads to discounts
BYOD - Answers - Bring Your Own Device
What are the characteristics and benefits of a BYOD program? - Answers - Employees
bring a device that fits their preferences
Typically, an allowance is given
The employee is responsible for maintaining the device
What makes a BYOD program more affordable? - Answers - It is directly cheaper
because of the shared cost between company and employee.
It is indirectly cheaper because of higher employee satisfaction which leads to
increased productivity and engagement.
What is the "Consumerization of IT?" - Answers - The trend of consumer technology
practices influencing the way business software is designed and delivered.
Employees will use their own devices, software, apps, and cloud services for work
purposes.
What factors lead to the "Consumerization of IT?" - Answers - Consumer devices were
more popular, faster, smaller, lighter, easier to use, and cooler than the corporate
equipment alternative.
Employees also grew tired of using separate devices for personal and work use.
How does the "Consumerization of IT" impact corporate IT? - Answers - Corporate IT
needs time to vet new equipment when it comes out, but consumers can have it
immediately.
TCO - Answers - Total Cost of Ownership
Direct Costs - Answers - Costs that can be easily and accurately traced to a cost object.
,Indirect Costs - Answers - Costs that cannot be easily and accurately traced to a cost
object. Often in the form of lost labor and productivity.
Unmanaged PC Management Style - Answers - Users do things themselves the way
they want to including downloading whatever apps, using whichever devices, and
maintaining them how they see fit.
Managed PC Management Style - Answers - Professional IT staff uses software,
policies, and practices to consistently and automatically manage IT equipment.
What is the single most expensive component of direct cost? - Answers - Software
<$750 per year for an unmanaged department
<$648 per year for a locked, well-managed department
What single component of direct costs can bring the biggest savings if it is locked and
well-managed? - Answers - Power
Savings can be up to 36%
Well-Managed vs. Unmanaged Direct Costs - Answers - Well-Managed - $1700
Unmanaged - $2000
15% Savings
Well-Managed vs. Unmanaged Direct and Indirect Costs - Answers - Well-Managed -
$3300
Unmanaged - $6400
43% Savings
The $1000 PC is a... - Answers - myth
What is an image? - Answers - OS + Applications + settings needed
What is a "gold image?" - Answers - The default image that a company uses to deploy
on all of their PCs.
How to images impact TCO? - Answers - Images greatly decrease TCO.
Images greatly decrease set up time of a new PC and reduce the likelihood of mistakes.
Old School Method of Application Deployment - Answers - Each application is installed
manually and individually on each device.
Current Method of Deployment - Answers - An Automated Workflow
Software is either "pushed" onto machines by servers or "pulled" by the machine from
an app store
What is Patch Management? - Answers - The management of system or application
software updates to fix bugs.
, Why is Patch Management necessary? - Answers - So the process runs smoothly
efficiently, and securely.
Who should do Patch Management? - Answers - IT Professionals
A user cannot be relied on to update properly and in a timely manner.
Administrator User Account - Answers - Has full control over system settings.
Standard User Account - Answers - Cannot perform system-wide changes without
admin approval.
What best practice is recommended concerning user account types? - Answers - Give
"standard" accounts to all users outside of the IT department.
How do account types impact TCO? - Answers - By only allowing certain people to have
administrator accounts, you reduce the likelihood of accidents due to ignorant users
making changes.
This decreases TCO because less time is spent on IT recovery.
User Settings - Answers - When using log-ins, these settings follow the user no matter
the device.
Computer Settings - Answers - These determine how the computer operates and stay
the same no matter the user.
What is Microsoft Group Policy? - Answers - An infrastructure that allows you to
implement specific configurations for users and computers.
The set of rules is configure on a server and are automatically applied to computers
when they boot up and a user logs in.
What is the role of Microsoft Group Policy in managing systems at work? - Answers - It
is centrally controlled and managed and is automatically applied to each computer and
user based on their use case and requirements.
What is the purpose of PC instrumentation? - Answers - It tells the managers what is
going on with computers.
It tells how each employee is using their computer and can detect and report problems
before they disrupt the user.
How does IT learn about PC problems through PC instrumentation? - Answers - They
learn through S.M.A.R.T. which notifies admins of impending hard drive failures.
Leading management systems provide... - Answers - a full spectrum of endpoint
management.
