,4/28/26, 5:00 PM Salesforce AI Associate Flashcards
2026 Salesforce AI Associate Exam – Latest
All Questions with Correct Answers &
Rationales
Terms in this set (76)
Q1. Which of the following is a Answer: C. Hallucinations
common concern about
Generative AI? Predictions from generative AI that
A. Deep learning diverge from an expected response,
B. Natural language processing grounded in facts, are known as
C. Hallucinations hallucinations. They happen for a few
reasons, like if the training data was
incomplete or biased, or if the model was
not designed well.
Q2. Which type of AI combines Answer: B. Generative AI
algorithms and deep learning
neural network techniques to Generative AI combines algorithms and
deep
generate content that is based on learning neural network techniques to
the patterns it observes in other generate content that is based on the
patterns
content? it observes in other content.
A. Predictive AI
B. Generative AI
C. Narrow AI
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, 4/28/26, 5:00 PM www.stuvia.com/user/testbankdepotx
Q3. How can Customers benefit Answer: A
from CRM with generative AI? A CRM with generative AI gives customers a
A. Get a consistent experience consistent experience across all channels of
across all channels of engagement, from marketing to sales to
engagement customer service and more.
B. Get suggestions about product
not to purchase
C. Get advice on reducing license
cost
Q4. Which of the following is one Answer: B
of the Salesforce's Trusted AI Salesforce's Trusted AI Principles.
Principles?
A. Accuracy
B. Accountable
C. Sustainable
Q5. Which of the following in one Answer: A
of the five guidelines Salesforce is Five guidelines Salesforce is using to guide
using to guide the development the development of trusted generative AI.
of trusted generative AI?
A. Accuracy
B. Accountable
C. Transparent
Q6. Which of the following is a Answer: B
milestone in Ethical AI Practice Ethical AI Practice Maturity Model.
Maturity Model?
A. Accurate & Accountable
B. Managed & Sustainable
C. Responsible & Inclusive
www.stuvia.com/user/testbankdepotx 2/27
2026 Salesforce AI Associate Exam – Latest
All Questions with Correct Answers &
Rationales
Terms in this set (76)
Q1. Which of the following is a Answer: C. Hallucinations
common concern about
Generative AI? Predictions from generative AI that
A. Deep learning diverge from an expected response,
B. Natural language processing grounded in facts, are known as
C. Hallucinations hallucinations. They happen for a few
reasons, like if the training data was
incomplete or biased, or if the model was
not designed well.
Q2. Which type of AI combines Answer: B. Generative AI
algorithms and deep learning
neural network techniques to Generative AI combines algorithms and
deep
generate content that is based on learning neural network techniques to
the patterns it observes in other generate content that is based on the
patterns
content? it observes in other content.
A. Predictive AI
B. Generative AI
C. Narrow AI
www.stuvia.com/user/testbankdepotx 1/27
, 4/28/26, 5:00 PM www.stuvia.com/user/testbankdepotx
Q3. How can Customers benefit Answer: A
from CRM with generative AI? A CRM with generative AI gives customers a
A. Get a consistent experience consistent experience across all channels of
across all channels of engagement, from marketing to sales to
engagement customer service and more.
B. Get suggestions about product
not to purchase
C. Get advice on reducing license
cost
Q4. Which of the following is one Answer: B
of the Salesforce's Trusted AI Salesforce's Trusted AI Principles.
Principles?
A. Accuracy
B. Accountable
C. Sustainable
Q5. Which of the following in one Answer: A
of the five guidelines Salesforce is Five guidelines Salesforce is using to guide
using to guide the development the development of trusted generative AI.
of trusted generative AI?
A. Accuracy
B. Accountable
C. Transparent
Q6. Which of the following is a Answer: B
milestone in Ethical AI Practice Ethical AI Practice Maturity Model.
Maturity Model?
A. Accurate & Accountable
B. Managed & Sustainable
C. Responsible & Inclusive
www.stuvia.com/user/testbankdepotx 2/27
