Nursing 101 Exam 2 Communication UPDATED
ACTUAL Questions and CORRECT Answers
Communication Any means of exchanging information or feelings
between two or more individuals
Intent of Communication To illicit a response
Helpful Communication Encourages a sharing of information, thoughts or
feelings between two or more individuals.
Unhelpful Communication Hinders or blocks the transfer of information and
feelings
-can have negative consequences for the patient
Effective Communication Essential for a healthy nurse-client relationship
Essential for Safety of the Client
Essential for Collaboration
Essential for Professional Communication
Essential for avoidance of cultural
misunderstandings
Intrapersonal Communication Individuals thoughts with oneself
-Also called SELF TALK
Factors that complicate the -Shortness of a Clients stay in acute care
communication process include: -Complexity of his/her illness
-Need to quickly prepare the client for complex
care requirements after discharge
,Nurses in the 21st century need to be verbal
proficient communicators in these written
types of communication: technology (computers, telephone, e mail)
Need to overcome cultural barriers with clients
and colleagues
Communication Process 1. Sender (source - encoder) - Encode messages;
Encoding involves the selection of which language
to use, how to arrange the words, what medium to
use, tone of voice and gestures.
2. Message - what is actual said or written; body
language and how words are transmitted
3. Receiver - (listener - decoder) - Decode
messages. Decode - relate the message perceived
to the receiver's storehouse of knowledge and
experience to sort out meaning.
4. Response - The message the receiver returns to
the sender. Also called feedback
Ineffective Communication Occurs when the sender's message is
misinterpreted by the receiver
Modes of Communication 1. Verbal - spoken or written word
2. Non Verbal - gestures, facial expressions and
touch. this is the majority of communication
3. Electronic - email, texting, social media be
careful doing this with clients
Verbal Communication Pace and Intonation
Simplicity
Clarity and Brevity
Timing and Relevance
Adaptability
Credibility
Humor
, Pace and Intonation (Verbal Pace - Can indicate interest, anxiety, boredom or
Communication) fear
Intonation - Can express enthusiasm, joy, sadness,
anger or amusement
Simplicity (Verbal Communication) Use of commonly understood words, brevity and
completeness.
Select appropriate understandable language
appropriate for the age, knowledge, culture and
education of the client
Clarity and Brevity (Verbal Direct and Simple
Communication) Clarity is saying precisely what's meant
Brevity is using the fewest words necessary
Make sure non verbal communication is
consistent with what you are saying
Timing and Relevance (Verbal Timing - Make sure communication is at the right
Communication) time so the person can hear and understand.
(not right after anesthesia or during grief)
Also don't ask too many questions at one time. Ask
one question and wait for answer before asking
another question.
Relevance - Make sure that the communication is
relevant to the receiver
Adaptability Spoken messages need to be altered in response
to behavioral cues from the client.
Modify tone to meet clients mood. Don't be overly
cheerful if the client is worried or distressed.
ACTUAL Questions and CORRECT Answers
Communication Any means of exchanging information or feelings
between two or more individuals
Intent of Communication To illicit a response
Helpful Communication Encourages a sharing of information, thoughts or
feelings between two or more individuals.
Unhelpful Communication Hinders or blocks the transfer of information and
feelings
-can have negative consequences for the patient
Effective Communication Essential for a healthy nurse-client relationship
Essential for Safety of the Client
Essential for Collaboration
Essential for Professional Communication
Essential for avoidance of cultural
misunderstandings
Intrapersonal Communication Individuals thoughts with oneself
-Also called SELF TALK
Factors that complicate the -Shortness of a Clients stay in acute care
communication process include: -Complexity of his/her illness
-Need to quickly prepare the client for complex
care requirements after discharge
,Nurses in the 21st century need to be verbal
proficient communicators in these written
types of communication: technology (computers, telephone, e mail)
Need to overcome cultural barriers with clients
and colleagues
Communication Process 1. Sender (source - encoder) - Encode messages;
Encoding involves the selection of which language
to use, how to arrange the words, what medium to
use, tone of voice and gestures.
2. Message - what is actual said or written; body
language and how words are transmitted
3. Receiver - (listener - decoder) - Decode
messages. Decode - relate the message perceived
to the receiver's storehouse of knowledge and
experience to sort out meaning.
4. Response - The message the receiver returns to
the sender. Also called feedback
Ineffective Communication Occurs when the sender's message is
misinterpreted by the receiver
Modes of Communication 1. Verbal - spoken or written word
2. Non Verbal - gestures, facial expressions and
touch. this is the majority of communication
3. Electronic - email, texting, social media be
careful doing this with clients
Verbal Communication Pace and Intonation
Simplicity
Clarity and Brevity
Timing and Relevance
Adaptability
Credibility
Humor
, Pace and Intonation (Verbal Pace - Can indicate interest, anxiety, boredom or
Communication) fear
Intonation - Can express enthusiasm, joy, sadness,
anger or amusement
Simplicity (Verbal Communication) Use of commonly understood words, brevity and
completeness.
Select appropriate understandable language
appropriate for the age, knowledge, culture and
education of the client
Clarity and Brevity (Verbal Direct and Simple
Communication) Clarity is saying precisely what's meant
Brevity is using the fewest words necessary
Make sure non verbal communication is
consistent with what you are saying
Timing and Relevance (Verbal Timing - Make sure communication is at the right
Communication) time so the person can hear and understand.
(not right after anesthesia or during grief)
Also don't ask too many questions at one time. Ask
one question and wait for answer before asking
another question.
Relevance - Make sure that the communication is
relevant to the receiver
Adaptability Spoken messages need to be altered in response
to behavioral cues from the client.
Modify tone to meet clients mood. Don't be overly
cheerful if the client is worried or distressed.
