CINTAS CERTIFICATION COMPLETE TEST
How would you take credit with the customer, using seconds that count
for Servicing a Customer that has soap and Air freshener refill lines? -
ANS -Take the time to let the customer know exactly what you did to
service their account. Make sure you let them know when you change
out the refill lines. They may not know you are doing something if you
do not let them know.
What is a Service Charge? - ANS -A standard overhead charge that
appears on every customer invoice. Overhead includes vehicle
maintenance, production costs, and SSR time spent servicing the
account.
Explain the difference between a shop towel and ink towel? - ANS -
Shop towels can be cleaned at most cintas facilities - a ink towel must
be outsourced.
What are the main areas of the production flow? - ANS -Unloading
area, wash-alley, mat rolling, stage area bulk, bulk folding inspection,
loading area, hygiene storage area.
Explain to me what is meant by even billing - ANS -The rental price was
determined based on a 52 week out of the year payment.
, What is an invoice minimum? - ANS -The amount the customer agreed
to on their contract that they would pay as a minimum for each delivery
should their account fluctuate to a level below the agreed amount.
What is important to do when changing an F.S. product from weekly to
monthly? - ANS -Use the multiplier
1.5 for weekly
2.5 for monthly
What products should not be rented on any frequency other than
weekly and why? - ANS -Garments, linens, shop towels. Waiting too
long will create odor, mold, and damage the product.
What steps should you take each evening to prepare for the next day? -
ANS -Sort invoices, review invoices, look out for jeopardy accounts,
new accounts, CRFs, closed accounts, specials, etc.
What are the fundamental areas to increase business on your route? -
ANS -Sales leads
Catalog Sales
Adds V. Stops
New offerings
How would you take credit with the customer, using seconds that count
for Servicing a Customer that has soap and Air freshener refill lines? -
ANS -Take the time to let the customer know exactly what you did to
service their account. Make sure you let them know when you change
out the refill lines. They may not know you are doing something if you
do not let them know.
What is a Service Charge? - ANS -A standard overhead charge that
appears on every customer invoice. Overhead includes vehicle
maintenance, production costs, and SSR time spent servicing the
account.
Explain the difference between a shop towel and ink towel? - ANS -
Shop towels can be cleaned at most cintas facilities - a ink towel must
be outsourced.
What are the main areas of the production flow? - ANS -Unloading
area, wash-alley, mat rolling, stage area bulk, bulk folding inspection,
loading area, hygiene storage area.
Explain to me what is meant by even billing - ANS -The rental price was
determined based on a 52 week out of the year payment.
, What is an invoice minimum? - ANS -The amount the customer agreed
to on their contract that they would pay as a minimum for each delivery
should their account fluctuate to a level below the agreed amount.
What is important to do when changing an F.S. product from weekly to
monthly? - ANS -Use the multiplier
1.5 for weekly
2.5 for monthly
What products should not be rented on any frequency other than
weekly and why? - ANS -Garments, linens, shop towels. Waiting too
long will create odor, mold, and damage the product.
What steps should you take each evening to prepare for the next day? -
ANS -Sort invoices, review invoices, look out for jeopardy accounts,
new accounts, CRFs, closed accounts, specials, etc.
What are the fundamental areas to increase business on your route? -
ANS -Sales leads
Catalog Sales
Adds V. Stops
New offerings
