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Enhanced
TECHNICAL MANUAL
Whirlpool® and Maytag®
4.7/5.3 Cubic Foot Top Load Washer
W11416787
, FOREWORD
This Technical Manual (Part No. W11416787), provides the In-Home Service Professional with service
information on the installation, operation, and service for the “Whirlpool® and Maytag® 4.7/5.3 cu. ft. Top Load
Washer.”
The Wiring Diagram used in this Technical Manual is typical and should be used for training purposes only.
Always use the Wiring Diagram supplied with the product tech sheet when servicing the washer.
For specific operating and installation information on the model being serviced, refer to the “Use and Care
Guide” or “Installation Instructions” provided with the washer.
GOALS AND OBJECTIVES
The goal of this Technical Manual is to provide information that will enable the In-Home Service Professional to
properly diagnose malfunctions and repair the “Whirlpool® and Maytag® 4.7/5.3 cu. ft. Top Load Washer.”
The objectives of this Technical Manual are to:
• Understand and follow proper safety precautions.
• Successfully troubleshoot and diagnose malfunctions.
• Successfully perform necessary repairs.
• Successfully return the washer to its proper operational status.
WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our
products by anyone other than authorized In-Home Service Professionals.
©2020 Whirlpool Corporation. Benton Harbor, MI 49022
ii n Whirlpool® and Maytag® 4.7/5.3 cu.ft. Top Load Washer
, TABLE OF CONTENTS
Whirlpool® and Maytag® 4.7/5.3 Cubic Foot Top Load Washer
SECTION 1: GENERAL INFORMATION.........................................................................1-01
WASHER SAFETY................................................................................................................................ 1-02
PRODUCT SPECIFICATIONS................................................................................................................ 1-03
PRODUCT FEATURES.......................................................................................................................... 1-07
MODEL NOMENCLATURE.................................................................................................................. 1-09
TECHSHEET AND SERIAL NUMBER LOCATION.................................................................................. 1-11
SECTION 2: DIAGNOSTICS AND TROUBLESHOOTING................................................2-01
SAFETY............................................................................................................................................... 2-02
SERVICE GUIDE.................................................................................................................................. 2-03
ACTIVATING SERVICE MODE............................................................................................................. 2-04
COMPONENT ACTIVATION FUNCTION CHART................................................................................. 2-06
SENSOR FEEDBACK FUNCTION CHART............................................................................................. 2-07
DIAGNOSTIC CYCLE CHART................................................................................................................ 2-08
FAULTS AND ERROR CODES............................................................................................................... 2-09
TROUBLESHOOTING GUIDE............................................................................................................... 2-14
SECTION 3: COMPONENT TESTING............................................................................3-01
SAFETY............................................................................................................................................... 3-02
WIRING DIAGRAM............................................................................................................................. 3-03
MAIN CONTROL (ACU) CONNECTORS AND PINOUTS....................................................................... 3-06
TROUBLESHOOTING TESTS................................................................................................................ 3-09
TROUBLESHOOTING GUIDE FOR CONNECTED WASHER.................................................................. 3-25
COMPONENT LOCATION................................................................................................................... 3-28
SECTION 4: COMPONENT ACCESS..............................................................................4-01
TOP LOAD CONSOLE REMOVAL......................................................................................................... 4-02
REMOVING THE USER INTERFACE (UI).............................................................................................. 4-03
REMOVING THE WATER INLET VALVE.............................................................................................. 4-04
REMOVING THE MAIN CONTROL...................................................................................................... 4-04
REMOVING THE TUB RING, IMPELLER, AND BASKET....................................................................... 4-06
REMOVING THE MOTOR AND DRIVE ASSEMBLY (DIRECT DRIVE MODELS)..................................... 4-09
REMOVING THE PUMPS (DIRECT DRIVE MODELS)........................................................................... 4-11
REMOVING THE LID LOCK.................................................................................................................. 4-12
REMOVING THE LID AND A HINGE.................................................................................................... 4-13
REMOVING THE SHIFTER (BELT-DRIVEN MODELS)........................................................................... 4-14
REMOVING THE DRAIN PUMP (BELT-DRIVEN MODELS).................................................................. 4-15
REMOVING THE DRIVE BELT AND MOTOR (BELT-DRIVEN MODELS)................................................ 4-16
REMOVING THE SPLUTCH (BELT-DRIVEN MODELS).......................................................................... 4-17
REMOVING THE GEARCASE (BELT-DRIVEN MODELS)....................................................................... 4-18
Whirlpool® and Maytag® 4.7/5.3 cu.ft. Top Load Washer n iii
, NOTES
iv n Whirlpool® and Maytag® 4.7/5.3 cu.ft. Top Load Washer
Enhanced
TECHNICAL MANUAL
Whirlpool® and Maytag®
4.7/5.3 Cubic Foot Top Load Washer
W11416787
, FOREWORD
This Technical Manual (Part No. W11416787), provides the In-Home Service Professional with service
information on the installation, operation, and service for the “Whirlpool® and Maytag® 4.7/5.3 cu. ft. Top Load
Washer.”
The Wiring Diagram used in this Technical Manual is typical and should be used for training purposes only.
Always use the Wiring Diagram supplied with the product tech sheet when servicing the washer.
For specific operating and installation information on the model being serviced, refer to the “Use and Care
Guide” or “Installation Instructions” provided with the washer.
GOALS AND OBJECTIVES
The goal of this Technical Manual is to provide information that will enable the In-Home Service Professional to
properly diagnose malfunctions and repair the “Whirlpool® and Maytag® 4.7/5.3 cu. ft. Top Load Washer.”
The objectives of this Technical Manual are to:
• Understand and follow proper safety precautions.
• Successfully troubleshoot and diagnose malfunctions.
• Successfully perform necessary repairs.
• Successfully return the washer to its proper operational status.
WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our
products by anyone other than authorized In-Home Service Professionals.
©2020 Whirlpool Corporation. Benton Harbor, MI 49022
ii n Whirlpool® and Maytag® 4.7/5.3 cu.ft. Top Load Washer
, TABLE OF CONTENTS
Whirlpool® and Maytag® 4.7/5.3 Cubic Foot Top Load Washer
SECTION 1: GENERAL INFORMATION.........................................................................1-01
WASHER SAFETY................................................................................................................................ 1-02
PRODUCT SPECIFICATIONS................................................................................................................ 1-03
PRODUCT FEATURES.......................................................................................................................... 1-07
MODEL NOMENCLATURE.................................................................................................................. 1-09
TECHSHEET AND SERIAL NUMBER LOCATION.................................................................................. 1-11
SECTION 2: DIAGNOSTICS AND TROUBLESHOOTING................................................2-01
SAFETY............................................................................................................................................... 2-02
SERVICE GUIDE.................................................................................................................................. 2-03
ACTIVATING SERVICE MODE............................................................................................................. 2-04
COMPONENT ACTIVATION FUNCTION CHART................................................................................. 2-06
SENSOR FEEDBACK FUNCTION CHART............................................................................................. 2-07
DIAGNOSTIC CYCLE CHART................................................................................................................ 2-08
FAULTS AND ERROR CODES............................................................................................................... 2-09
TROUBLESHOOTING GUIDE............................................................................................................... 2-14
SECTION 3: COMPONENT TESTING............................................................................3-01
SAFETY............................................................................................................................................... 3-02
WIRING DIAGRAM............................................................................................................................. 3-03
MAIN CONTROL (ACU) CONNECTORS AND PINOUTS....................................................................... 3-06
TROUBLESHOOTING TESTS................................................................................................................ 3-09
TROUBLESHOOTING GUIDE FOR CONNECTED WASHER.................................................................. 3-25
COMPONENT LOCATION................................................................................................................... 3-28
SECTION 4: COMPONENT ACCESS..............................................................................4-01
TOP LOAD CONSOLE REMOVAL......................................................................................................... 4-02
REMOVING THE USER INTERFACE (UI).............................................................................................. 4-03
REMOVING THE WATER INLET VALVE.............................................................................................. 4-04
REMOVING THE MAIN CONTROL...................................................................................................... 4-04
REMOVING THE TUB RING, IMPELLER, AND BASKET....................................................................... 4-06
REMOVING THE MOTOR AND DRIVE ASSEMBLY (DIRECT DRIVE MODELS)..................................... 4-09
REMOVING THE PUMPS (DIRECT DRIVE MODELS)........................................................................... 4-11
REMOVING THE LID LOCK.................................................................................................................. 4-12
REMOVING THE LID AND A HINGE.................................................................................................... 4-13
REMOVING THE SHIFTER (BELT-DRIVEN MODELS)........................................................................... 4-14
REMOVING THE DRAIN PUMP (BELT-DRIVEN MODELS).................................................................. 4-15
REMOVING THE DRIVE BELT AND MOTOR (BELT-DRIVEN MODELS)................................................ 4-16
REMOVING THE SPLUTCH (BELT-DRIVEN MODELS).......................................................................... 4-17
REMOVING THE GEARCASE (BELT-DRIVEN MODELS)....................................................................... 4-18
Whirlpool® and Maytag® 4.7/5.3 cu.ft. Top Load Washer n iii
, NOTES
iv n Whirlpool® and Maytag® 4.7/5.3 cu.ft. Top Load Washer
