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WGU C721 Change Management – Task Tips, Strategy Guide & Assessment Support Notes (PDF Study Resource)

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WGU C721 Change Management It focuses on helping students build strong understanding of change models, leadership approaches, and task expectations to improve confidence and writing quality.

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C721 – Change Management Task Tips


These tips and resources will help you successfully demonstrate competency for each
section of the performance task. Do not use Generative AI texts as this may negatively
influence your evaluation and similarity score. Scenario: (pay attention to the bold parts
as you work on your paper!)
You have been hired as a change management consultant for a manufacturing
company. The leadership of the company currently uses a top-down management
approach. The organizational structure is a hierarchy (pyramid type). Employees
are not encouraged to be creative or make suggestions or decisions. They are
also not encouraged to experiment and come up with new solutions to problems.


The company has grown rapidly over the past decade, from generating $1 million
in sales to $100 million. In the past year, the company expanded its business
internationally and now has 500 employees worldwide. Due to the rapid growth of
the company, the organization has not invested in training and development
opportunities for its employees to drive innovation and process improvements.
Additionally, the company’s processes and software systems for inventory
management have become antiquated.


As the change management consultant, you will provide a report for the executive
leadership team where you diagnose the need for change and explain how to plan for
change, how to implement change, and how to sustain change. You will also explain
how the company can transition to a learning organization in order to be on the
forefront of change and innovation.




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Requirements:

Your submission must be your original work. No more than a combined total of 30% of
the submission and no more than a 10% match to any one individual source can be
directly quoted or closely paraphrased from sources, even if cited correctly.

You must use the rubric to direct the creation of your submission because it provides
detailed criteria that will be used to evaluate your work. Each requirement below may
be evaluated by more than one rubric aspect. The rubric aspect titles may contain
hyperlinks to relevant portions of the course.




A recommended framework you can follow when answering the task prompts
would be to:
 Briefly state what the concept/model is and explain what it means/represents…
 How can it be applied based on why the company needs to change…
 Answer a how/what/why question (How can it be used to become a learning
org.? What impact/benefit it will have to the organization? Why will it
work?)




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Task Question A= Discuss the need for change for the company in the scenario
using either the systems contingency model or the organizational life cycle
model.
Competent= The discussion accurately describes the need for change for the
company in the scenario using either the systems contingency model or the
organizational life cycle model.
Tip= This is the first part of the task, and often the most challenging to get started on
since you are (Note that you can start on any section of the task and do not have
to start at A) Pick either the Systems Contingency or the Organizational Lifecycle
Model based on which one you think makes the most sense to you.

While explaining the entire model is nice, do so only briefly as you want to focus most
of your attention on what you picked and why (see framework above). If you go with
the Systems Contingency model, explain at least one input, one transformation that
must happen, and how at least one of the outputs will be affected by this change.

If you pick the Org Lifecycle Model, focus on the stage they are in and go through the
framework mentioned above to justify your choice. Remember that the scenario
company is a decade old and doing well, so it is not just starting out but does hopefully
have many more years to go! Section 2, Lessons 1.2, 1.3 Diagnosing
Organizations for Change… will have further info and to find the graphics below on
each of the models.




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