WGU D072 Fundamentals for Success in
Business
Ability - ✔✔- Possession of the means to do something
Active Listening - ✔✔- Giving the sender full, undisrupted attention with the
intention of fully receiving his or her message
Aggressive Communicator - ✔✔- Forceful communication style often carried out
in a loud and hostile manner
Assertive communicator - ✔✔- Productive communication style used by those
who express their ideas while listening attentively to others
Attraction-Selection-Attrition (A-S-A) - ✔✔- A theory holding that (1) Individuals
are attracted to organization whose members are similar to themselves in terms
of personality, values, interests and other attribute; (2) organizations are more
likely to select those who possess knowledge, skills, and abilities similar to the
ones their existing members possess; and (3) over time, those who do not fit in
well are more likely to leave
Attrition - ✔✔- The unpredictable and uncontrollable but normal reduction of
work force due to resignations, retirement, sickness, or death
Autocratic Style - ✔✔- Leadership style that keeps close control over
subordinates and does not seek much input from others
Barrier to Effective Communication - ✔✔- Factor that prevents the receiver from
receiving and understanding the message accurately
Behavioral Event Interviews - ✔✔- Guided interview questions where individuals
describe their thoughts and feelings during specific situations and a coach helps
establish a development plan
, Channel - ✔✔- Means of passing information from sender to recipient, such as
via face-to-face meeting or telephone calls
Code of Ethics - ✔✔- Guide that publicly sets out an organization's key values
and ethical obligations
Coercive power - ✔✔- Ability to take something away or punish someone for
noncompliance
Communication - ✔✔- Sharing understanding and meanings via oral, nonverbal,
and written forms
Communication Style - ✔✔- Dominant way in which an individual interacts and
exchanges information with others
Consideration - ✔✔- The relationship oriented between behaviors of a leader
Corporate Culture - ✔✔- The attitudes, values, and standards of behavior that
distinguishes one organization form another
Corporate Social Responsibility (CSR) - ✔✔- Philosophy in which a company
voluntarily engages in actions that benefit society, be it economically, socially,
politically, or environmentally
Cultutal Diversity - ✔✔- The existence of a variety of cultural or ethnic groups
within a workplace
CVF Model - ✔✔- Framework for assessing organizational culture and
organizational dynamics
Design Thinking - ✔✔- A method of problem-solving strategy wherein the data
collected are expressed visually in order to create new strategies, ways, and
methods to solve problems, create opportunities or strengthen weaknesses
Effective Communication - ✔✔- When information transmitted is interpreted by
the receiver in the way it was intended by the sender
Business
Ability - ✔✔- Possession of the means to do something
Active Listening - ✔✔- Giving the sender full, undisrupted attention with the
intention of fully receiving his or her message
Aggressive Communicator - ✔✔- Forceful communication style often carried out
in a loud and hostile manner
Assertive communicator - ✔✔- Productive communication style used by those
who express their ideas while listening attentively to others
Attraction-Selection-Attrition (A-S-A) - ✔✔- A theory holding that (1) Individuals
are attracted to organization whose members are similar to themselves in terms
of personality, values, interests and other attribute; (2) organizations are more
likely to select those who possess knowledge, skills, and abilities similar to the
ones their existing members possess; and (3) over time, those who do not fit in
well are more likely to leave
Attrition - ✔✔- The unpredictable and uncontrollable but normal reduction of
work force due to resignations, retirement, sickness, or death
Autocratic Style - ✔✔- Leadership style that keeps close control over
subordinates and does not seek much input from others
Barrier to Effective Communication - ✔✔- Factor that prevents the receiver from
receiving and understanding the message accurately
Behavioral Event Interviews - ✔✔- Guided interview questions where individuals
describe their thoughts and feelings during specific situations and a coach helps
establish a development plan
, Channel - ✔✔- Means of passing information from sender to recipient, such as
via face-to-face meeting or telephone calls
Code of Ethics - ✔✔- Guide that publicly sets out an organization's key values
and ethical obligations
Coercive power - ✔✔- Ability to take something away or punish someone for
noncompliance
Communication - ✔✔- Sharing understanding and meanings via oral, nonverbal,
and written forms
Communication Style - ✔✔- Dominant way in which an individual interacts and
exchanges information with others
Consideration - ✔✔- The relationship oriented between behaviors of a leader
Corporate Culture - ✔✔- The attitudes, values, and standards of behavior that
distinguishes one organization form another
Corporate Social Responsibility (CSR) - ✔✔- Philosophy in which a company
voluntarily engages in actions that benefit society, be it economically, socially,
politically, or environmentally
Cultutal Diversity - ✔✔- The existence of a variety of cultural or ethnic groups
within a workplace
CVF Model - ✔✔- Framework for assessing organizational culture and
organizational dynamics
Design Thinking - ✔✔- A method of problem-solving strategy wherein the data
collected are expressed visually in order to create new strategies, ways, and
methods to solve problems, create opportunities or strengthen weaknesses
Effective Communication - ✔✔- When information transmitted is interpreted by
the receiver in the way it was intended by the sender
