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WGU Health Sciences Healthcare Study Guide | Healthcare Systems, Ethics, Safety & Medical Foundations (2026 Updated)

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This WGU Health Sciences Healthcare Study Guide (2026 Updated) is a structured revision resource designed to help students understand foundational healthcare concepts, healthcare systems, patient safety, ethics, and healthcare delivery models required for course success and assessment preparation. It simplifies healthcare and health sciences topics into clear, structured notes for fast revision and improved understanding.

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Health WGU
WGU Health Sciences-Healthcare Course – Complete Exam Study Guide, Practice Questions & Verified Answers (2026 Updated
Study this set o nline at: https://www.cram.co m/flashcards/health-wgu-14679380

connecti ng wi th others
Mental heal th descri bes peopl e's emoti onal , psychol ogi cal , and soci al wel l -
stayi ng posi ti ve
bei ng. Ways to mai ntai n posi ti ve mental heal th i ncl ude the f ol l owi ng:
getti ng physi cal l y acti ve
hel pi ng others
(T hi nk of how to be soci al l y heal thy, psychol ogi cal l y heal thy, emoti onal l y
getti ng enough sl eep
heal thy, etc)
devel opi ng copi ng ski l l s




D epressi on: Sadness that i s present f or more than 2 weeks




ASD i s a devel opmental di sorder that af f ects communi cati on and behavi or.
Auti sm spectrum di sorder
Symptoms typi cal l y appear i n f i rst 2 years of l i f e.




verbal (sounds, l anguage, and tone of voi ce)


aural (l i steni ng and heari ng) (oral + audi tory)

Communi cati on comes i n many f orms:
nonverbal (f aci al expressi ons, body l anguage, and posture)


wri tten (j ournal s, emai l s, bl ogs, and text messages)


vi sual (si gns, symbol s, and pi ctures)


acti vel y l i steni ng,
T o achi eve soci al heal th, one shoul d be:
usi ng open-ended questi ons,
(T hi nk soci al i zi ng, what benef i ts or are key aspects of soci al i zi ng? What shoul d
bei ng open to f eedback, and
a person do i n a conversati on?)
communi cati ng i n the manner that i s best accepted by the sender and recei ver.




Soci al heal th i s achi eved through:
H eal thy rel ati onshi ps and ef f ecti ve communi cati on.
(What ki nd of rel ati onshi ps and what ki nd of communi cati on?)




T he abi l i ty to moni tor one's own and others' emoti ons, di scri mi nate among them,
I n short, emoti onal i ntel l i gence (E I ) i s the abi l i ty to:
and use the i nf ormati on gathered to gui de one's thi nki ng and acti ons




Bei ng sel f -aware—Observi ng and recogni zi ng a f eel i ng as i t happens
E moti onal i ntel l i gence i nvol ves the f ol l owi ng characteri sti cs:
Managi ng emoti ons—H andl i ng f eel i ngs so they are appropri ate; real i zi ng what i s
(T hi nk about how an emoti onal l y i ntel l i gent person woul d be l i ke. H ow do they behi nd a f eel i ng; f i ndi ng ways to handl e f ears and anxi eti es, anger, and sadness
handl e themsel ves and handl e other peopl e? Characteri sti cs wi l l overl ap f rom
other terms) Moti vati ng onesel f —Channel i ng emoti ons i n the servi ce of a goal ; emoti onal sel f -
control ; del ayi ng grati f i cati on and sti f l i ng i mpul ses


H avi ng empathy—Sensi ti vi ty to others' f eel i ngs and concerns and consi deri ng thei r

, Health WGU
WGU Health Sciences-Healthcare Course – Complete Exam Study Guide, Practice Questions & Verified Answers (2026 Updated
Study this set o nline at: https://www.cram.co m/flashcards/health-wgu-14679380



When emoti ons af f ect the body—whether physi cal l y, spi ri tual l y, or
E moti onal di stress: psychol ogi cal l y—i t i s ref erred to as emoti onal di stress. Causes i ncl ude l oss of a
l oved one and experi enci ng a traumati c event.




Connected—T hey engage posi ti vel y wi th others and thei r envi ronment.

Characteri sti cs of emoti onal l y heal thy (emoti onal wel l ness) peopl e i ncl ude:
Goal ori ented—T hey have goal s and act to achi eve the goal s.

(T hi nk about someone who i s emoti onal l y i n touch wi th themsel ves. H ow do they
treat others? H ow do they treat themsel ves? H ow do they treat emoti ons? Sel f -aware—T hey can i denti f y thei r emoti ons and f eel i ngs and spend ti me

Characteri sti cs wi l l overl ap f rom other terms) ref l ecti ng on them.


F l exi bl e/Adaptabl e—T hey can change di recti ons as si tuati ons ari se whi l e
mai ntai ni ng emoti onal stabi l i ty.


Sel fT-cari ng—T
he abi l i tyhey are respectf
to successf ul l yulhandl
of thei
e l ir fbody through
e's stresses heal
and thy eati
adapt ng and and
to change regul ar
E moti onal wel l ness (emoti onal l y heal thy) i s the abi l i ty to:
exerci
di f f i cul t ti mes. AKA emoti onal heal th,se.
i t's the abi l i ty to have and express
thoughts, f eel i ngs, and emoti ons i n an appropri ate manner. T hey accept thei r
(What do peopl e who are emoti onal l y heal thy do?)
Accountabi l i ty—Tf eel
heyiare
ngs accountabl
and cope efef ecti
f or thei
vel yr wi
acti
thons and l i ve up to thei r
l i f e.
obl i gati ons.


Resi l i ent—T hey can bounce back f rom l oss or f ai l ure.
Bri ghten your outl ook. E moti onal l y heal thy peopl e bounce back f rom chal l enges
and hol d onto posi ti ve emoti ons. T hi s resi l i ence hel ps them navi gate l i f e's ups
Si x ti ps to mai ntai n or i mprove emoti onal wel l ness (emoti onal l y heal thy): and downs.

(T hi nk about thi ngs that i mprove emoti onal wel l ness. I mprove i t mental l y, i mprove Reduce stress. Chroni c stress harms the body. Copi ng strategi es l i ke medi tati on
i t soci al l y, i mprove i t physi cal l y, etc.) can reduce stress and bui l d resi l i ence.


Get qual i ty sl eep. Qual i ty sl eep i mproves mental f ocus, ref l exes, and overal l wel l -
bei ng. Make i t a regul ar habi t.


Cope wi th l oss. Loss i s di f f i cul t, but support f rom l oved ones can hel p you get
I t i s di scri mi nati on of a through
parti culthe
ar group
gri evior
ngi ndi vi dual based on thei r sexual
process.
Sexual bi as:
ori entati on.
Strengthen soci al connecti ons. Strong rel ati onshi ps i mprove emoti onal and physi cal
heal th and may even extend your l i f e.


Be mi ndf ul . Stay present and aware of your thoughts and surroundi ngs. T hi s l eads
1.to
D eni al , diclsbel
greater i efand
ari ty , numbness
cal m.
2. Anger, bl ami ng others
3. Bargai ni ng (e.g., "I f I am cured of thi s cancer, I wi l l never smoke agai n.")
Stages of Gri ef 4. D epressed mood, sadness, and cryi ng
5. Acceptance, comi ng to terms


Kubl er-Ross




T hi nki ng an eval uator's f eedback i s an opportuni ty to i mprove i nstead of personal
cri ti ci sm
Sel f awareness

T he above i s an exampl e of whi ch SE L competency?




Setti ng short-term goal s f or OT P (on-track progress) and l ong-term goal s f or
Sel f management
graduati on i s an exampl e of whi ch SE L competency?

, Health WGU
WGU Health Sciences-Healthcare Course – Complete Exam Study Guide, Practice Questions & Verified Answers (2026 Updated
Study this set o nline at: https://www.cram.co m/flashcards/health-wgu-14679380



Usi ng breathi ng exerci ses to hel p control your anxi ety bef ore maki ng a presentati on
Sel f management
to a new cl i ent i s an exampl e of whi ch SE L competency?




Communi cati on and l eadershi p.


You have to organi ze a di nner f or your team at work and you are caref ul to f i nd a Schedul i ng di nner f or team members wi th opti ons f or vegans i s appreci ati on f or

restaurant wi th opti ons f or your vegetari an coworkers, so they f eel comf ortabl e. di versi ty al so, BUT di ets are not cul tures. T he course descri bed appreci ati on f or

T hi s i s an exampl e of whi ch SE L competency? di versi ty mostl y on a cul tural basi s. So whi l e techni cal l y speaki ng, maki ng sure
your vegan team members can order of f the menu i s havi ng a sort of appreci ati on f or
peopl e who are di verse f rom you or a maj ori ty of the popul ati on, f or the purposes of
thi s course, appreci ati on f or di versi ty shoul d be l ooked at mostl y on a cul tural
bases, whi ch al so i ncl
Soci aludes di f f erent age groups.
awareness

You
T hi scan rati onalati
i s Appreci i zeon
dif or
f f erent age
D i versi ty,groups
whi chbecause younger
f al l s under peopl
the SE e general l ySoci
L competency haveala
Schedul i ng a team di nner f or af ter sunset to accommodate several of your team
di f f erent soci al cul ture than ol derAwareness.
groups of peopl e do. E ven di f f erent economi c
Musl i m members that are observi ng Ramadan i s an exampl e of whi ch SE L
cl asses (l i ke renters vs home owners). One coul d argue that di f f erent economi c
competency?
I t's easy to conf use thiclsasses
wi th are l i ke di
Communi f f erent
cati on andculLeadershi
tures. p because you are
obvi ousl y some ki nd of l eader i n a team that i s i n charge of schedul i ng a team
di nner. But because the questi on speci f i cal l y l i sts rel i gi on, the f ocus obvi ousl y
wants i t to be appreci ati on f or di versi ty, whi ch f al l s under soci al awareness.

Soci al -awareness
Sel f -awareness
What are the di f f erent SE L competenci es? Sel f -management
Communi cati on and Leadershi p
E xecuti ve f uncti on




Al arm
T he stages of the GAS (General Adaptati on Syndrome) response pattern i n order of
Resi stance
occurrence.
E xhausti on




Sarah i s i rri tated by her coworker H annah. She does not understand why H annah Soci al awareness.
decl i ned to attend the bi rthday party the of f i ce organi zed f or her. Later that
day, Sarah remembers that H annah sai d she had mi ssed work because her chi l d, Soci al awareness descri bes a person's abi l i ty to l ook outward and consi der the
who was recentl y di agnosed wi th a chroni c i l l ness, had to be taken to see a needs of others and the worl d at l arge i n a soci al setti ng. I n thi s exampl e, Sarah
physi ci an speci al i st. Sarah stops to thi nk how she mi ght f eel i f she were i n thi nks about the of f i ce party f rom H annah's perspecti ve. She real i zes she can
H annah's posi ti on. respect H annah's deci si on to decl i ne the i nvi tati on and that H annah's deci si on i s
probabl y not due to a l ack of support f or Sarah personal l y.
Whi ch SE L ski l l ?
H eavy traf f i c has caused Lucas to arri ve home l ater than expected al l week. When Sel f management.
a dri ver f rom the on-ramp l ane merges i n f ront of hi m, Lucas begi ns to use hi s horn
and dri ve too cl ose to the dri ver's car. Lucas takes a deep breath and turns on T hi s si tuati on i s mostl y about regul ati ng emoti ons and managi ng stress. Sel f -
some musi c he enj oys. H e pl ans to make better use of hi s work commute by management i mpl i es the abi l i ty to regul ate emoti ons i n di f f erent si tuati ons,
l i steni ng to an audi obook or hi s f avori te podcasts. Lucas begi ns to rel ax and control i mpul ses, and manage stress. Lucas observes hi s reacti ons, stops the
f eel s somewhat more pati ent. i mpul si ve behavi or, and gai ns a sense of perspecti ve on the si tuati on. H e al so sets
goal s f or ways he can make better use of hi s commute ti me.
Whi ch SE L ski l l ?
Nora i s a seni or manager at a l arge company. Several peopl e on her team recentl y Communi cati on and l eadershi p.
resi gned, ci ti ng Nora's puni ti ve management styl e, uncl ear communi cati on, and
l ack of col l aborati on. Nora i s f rustrated because she had asked her team to Communi cati on and l eadershi p are key rel ati onshi p ski l l s that i ncl ude acti ve
col l aborate wi th her. Nora real i zes that she does not real l y understand what l i steni ng, cooperati ng wi th others, respecti ng di versi ty, and i nteracti ng ef f ecti vel y
good communi cati on and col l aborati on l ook l i ke. She has demonstrated a wi th others.
puni ti ve styl e of management because that i s what she knows. Nora ref l ects on her
strengths and what she can l earn f rom others. She al so deci des to work wi th a T hi nk "Communi cati on and l eadershi p" any ti me the exampl e i s i n a work setti ng or
management coach. the person i s on a posi ti on of power/l eadershi p. E ven though thi s exampl e more
cl osel y represents sel f awareness rather than communi cati on and l eadershi p, the

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Subjects

  • healthcare
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