WGU Health Sciences-Healthcare Course – Complete Exam Study Guide, Practice Questions & Verified Answers (2026 Updated
Study this set o nline at: https://www.cram.co m/flashcards/health-wgu-14679380
connecti ng wi th others
Mental heal th descri bes peopl e's emoti onal , psychol ogi cal , and soci al wel l -
stayi ng posi ti ve
bei ng. Ways to mai ntai n posi ti ve mental heal th i ncl ude the f ol l owi ng:
getti ng physi cal l y acti ve
hel pi ng others
(T hi nk of how to be soci al l y heal thy, psychol ogi cal l y heal thy, emoti onal l y
getti ng enough sl eep
heal thy, etc)
devel opi ng copi ng ski l l s
D epressi on: Sadness that i s present f or more than 2 weeks
ASD i s a devel opmental di sorder that af f ects communi cati on and behavi or.
Auti sm spectrum di sorder
Symptoms typi cal l y appear i n f i rst 2 years of l i f e.
verbal (sounds, l anguage, and tone of voi ce)
aural (l i steni ng and heari ng) (oral + audi tory)
Communi cati on comes i n many f orms:
nonverbal (f aci al expressi ons, body l anguage, and posture)
wri tten (j ournal s, emai l s, bl ogs, and text messages)
vi sual (si gns, symbol s, and pi ctures)
acti vel y l i steni ng,
T o achi eve soci al heal th, one shoul d be:
usi ng open-ended questi ons,
(T hi nk soci al i zi ng, what benef i ts or are key aspects of soci al i zi ng? What shoul d
bei ng open to f eedback, and
a person do i n a conversati on?)
communi cati ng i n the manner that i s best accepted by the sender and recei ver.
Soci al heal th i s achi eved through:
H eal thy rel ati onshi ps and ef f ecti ve communi cati on.
(What ki nd of rel ati onshi ps and what ki nd of communi cati on?)
T he abi l i ty to moni tor one's own and others' emoti ons, di scri mi nate among them,
I n short, emoti onal i ntel l i gence (E I ) i s the abi l i ty to:
and use the i nf ormati on gathered to gui de one's thi nki ng and acti ons
Bei ng sel f -aware—Observi ng and recogni zi ng a f eel i ng as i t happens
E moti onal i ntel l i gence i nvol ves the f ol l owi ng characteri sti cs:
Managi ng emoti ons—H andl i ng f eel i ngs so they are appropri ate; real i zi ng what i s
(T hi nk about how an emoti onal l y i ntel l i gent person woul d be l i ke. H ow do they behi nd a f eel i ng; f i ndi ng ways to handl e f ears and anxi eti es, anger, and sadness
handl e themsel ves and handl e other peopl e? Characteri sti cs wi l l overl ap f rom
other terms) Moti vati ng onesel f —Channel i ng emoti ons i n the servi ce of a goal ; emoti onal sel f -
control ; del ayi ng grati f i cati on and sti f l i ng i mpul ses
H avi ng empathy—Sensi ti vi ty to others' f eel i ngs and concerns and consi deri ng thei r
, Health WGU
WGU Health Sciences-Healthcare Course – Complete Exam Study Guide, Practice Questions & Verified Answers (2026 Updated
Study this set o nline at: https://www.cram.co m/flashcards/health-wgu-14679380
When emoti ons af f ect the body—whether physi cal l y, spi ri tual l y, or
E moti onal di stress: psychol ogi cal l y—i t i s ref erred to as emoti onal di stress. Causes i ncl ude l oss of a
l oved one and experi enci ng a traumati c event.
Connected—T hey engage posi ti vel y wi th others and thei r envi ronment.
Characteri sti cs of emoti onal l y heal thy (emoti onal wel l ness) peopl e i ncl ude:
Goal ori ented—T hey have goal s and act to achi eve the goal s.
(T hi nk about someone who i s emoti onal l y i n touch wi th themsel ves. H ow do they
treat others? H ow do they treat themsel ves? H ow do they treat emoti ons? Sel f -aware—T hey can i denti f y thei r emoti ons and f eel i ngs and spend ti me
Characteri sti cs wi l l overl ap f rom other terms) ref l ecti ng on them.
F l exi bl e/Adaptabl e—T hey can change di recti ons as si tuati ons ari se whi l e
mai ntai ni ng emoti onal stabi l i ty.
Sel fT-cari ng—T
he abi l i tyhey are respectf
to successf ul l yulhandl
of thei
e l ir fbody through
e's stresses heal
and thy eati
adapt ng and and
to change regul ar
E moti onal wel l ness (emoti onal l y heal thy) i s the abi l i ty to:
exerci
di f f i cul t ti mes. AKA emoti onal heal th,se.
i t's the abi l i ty to have and express
thoughts, f eel i ngs, and emoti ons i n an appropri ate manner. T hey accept thei r
(What do peopl e who are emoti onal l y heal thy do?)
Accountabi l i ty—Tf eel
heyiare
ngs accountabl
and cope efef ecti
f or thei
vel yr wi
acti
thons and l i ve up to thei r
l i f e.
obl i gati ons.
Resi l i ent—T hey can bounce back f rom l oss or f ai l ure.
Bri ghten your outl ook. E moti onal l y heal thy peopl e bounce back f rom chal l enges
and hol d onto posi ti ve emoti ons. T hi s resi l i ence hel ps them navi gate l i f e's ups
Si x ti ps to mai ntai n or i mprove emoti onal wel l ness (emoti onal l y heal thy): and downs.
(T hi nk about thi ngs that i mprove emoti onal wel l ness. I mprove i t mental l y, i mprove Reduce stress. Chroni c stress harms the body. Copi ng strategi es l i ke medi tati on
i t soci al l y, i mprove i t physi cal l y, etc.) can reduce stress and bui l d resi l i ence.
Get qual i ty sl eep. Qual i ty sl eep i mproves mental f ocus, ref l exes, and overal l wel l -
bei ng. Make i t a regul ar habi t.
Cope wi th l oss. Loss i s di f f i cul t, but support f rom l oved ones can hel p you get
I t i s di scri mi nati on of a through
parti culthe
ar group
gri evior
ngi ndi vi dual based on thei r sexual
process.
Sexual bi as:
ori entati on.
Strengthen soci al connecti ons. Strong rel ati onshi ps i mprove emoti onal and physi cal
heal th and may even extend your l i f e.
Be mi ndf ul . Stay present and aware of your thoughts and surroundi ngs. T hi s l eads
1.to
D eni al , diclsbel
greater i efand
ari ty , numbness
cal m.
2. Anger, bl ami ng others
3. Bargai ni ng (e.g., "I f I am cured of thi s cancer, I wi l l never smoke agai n.")
Stages of Gri ef 4. D epressed mood, sadness, and cryi ng
5. Acceptance, comi ng to terms
Kubl er-Ross
T hi nki ng an eval uator's f eedback i s an opportuni ty to i mprove i nstead of personal
cri ti ci sm
Sel f awareness
T he above i s an exampl e of whi ch SE L competency?
Setti ng short-term goal s f or OT P (on-track progress) and l ong-term goal s f or
Sel f management
graduati on i s an exampl e of whi ch SE L competency?
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WGU Health Sciences-Healthcare Course – Complete Exam Study Guide, Practice Questions & Verified Answers (2026 Updated
Study this set o nline at: https://www.cram.co m/flashcards/health-wgu-14679380
Usi ng breathi ng exerci ses to hel p control your anxi ety bef ore maki ng a presentati on
Sel f management
to a new cl i ent i s an exampl e of whi ch SE L competency?
Communi cati on and l eadershi p.
You have to organi ze a di nner f or your team at work and you are caref ul to f i nd a Schedul i ng di nner f or team members wi th opti ons f or vegans i s appreci ati on f or
restaurant wi th opti ons f or your vegetari an coworkers, so they f eel comf ortabl e. di versi ty al so, BUT di ets are not cul tures. T he course descri bed appreci ati on f or
T hi s i s an exampl e of whi ch SE L competency? di versi ty mostl y on a cul tural basi s. So whi l e techni cal l y speaki ng, maki ng sure
your vegan team members can order of f the menu i s havi ng a sort of appreci ati on f or
peopl e who are di verse f rom you or a maj ori ty of the popul ati on, f or the purposes of
thi s course, appreci ati on f or di versi ty shoul d be l ooked at mostl y on a cul tural
bases, whi ch al so i ncl
Soci aludes di f f erent age groups.
awareness
You
T hi scan rati onalati
i s Appreci i zeon
dif or
f f erent age
D i versi ty,groups
whi chbecause younger
f al l s under peopl
the SE e general l ySoci
L competency haveala
Schedul i ng a team di nner f or af ter sunset to accommodate several of your team
di f f erent soci al cul ture than ol derAwareness.
groups of peopl e do. E ven di f f erent economi c
Musl i m members that are observi ng Ramadan i s an exampl e of whi ch SE L
cl asses (l i ke renters vs home owners). One coul d argue that di f f erent economi c
competency?
I t's easy to conf use thiclsasses
wi th are l i ke di
Communi f f erent
cati on andculLeadershi
tures. p because you are
obvi ousl y some ki nd of l eader i n a team that i s i n charge of schedul i ng a team
di nner. But because the questi on speci f i cal l y l i sts rel i gi on, the f ocus obvi ousl y
wants i t to be appreci ati on f or di versi ty, whi ch f al l s under soci al awareness.
Soci al -awareness
Sel f -awareness
What are the di f f erent SE L competenci es? Sel f -management
Communi cati on and Leadershi p
E xecuti ve f uncti on
Al arm
T he stages of the GAS (General Adaptati on Syndrome) response pattern i n order of
Resi stance
occurrence.
E xhausti on
Sarah i s i rri tated by her coworker H annah. She does not understand why H annah Soci al awareness.
decl i ned to attend the bi rthday party the of f i ce organi zed f or her. Later that
day, Sarah remembers that H annah sai d she had mi ssed work because her chi l d, Soci al awareness descri bes a person's abi l i ty to l ook outward and consi der the
who was recentl y di agnosed wi th a chroni c i l l ness, had to be taken to see a needs of others and the worl d at l arge i n a soci al setti ng. I n thi s exampl e, Sarah
physi ci an speci al i st. Sarah stops to thi nk how she mi ght f eel i f she were i n thi nks about the of f i ce party f rom H annah's perspecti ve. She real i zes she can
H annah's posi ti on. respect H annah's deci si on to decl i ne the i nvi tati on and that H annah's deci si on i s
probabl y not due to a l ack of support f or Sarah personal l y.
Whi ch SE L ski l l ?
H eavy traf f i c has caused Lucas to arri ve home l ater than expected al l week. When Sel f management.
a dri ver f rom the on-ramp l ane merges i n f ront of hi m, Lucas begi ns to use hi s horn
and dri ve too cl ose to the dri ver's car. Lucas takes a deep breath and turns on T hi s si tuati on i s mostl y about regul ati ng emoti ons and managi ng stress. Sel f -
some musi c he enj oys. H e pl ans to make better use of hi s work commute by management i mpl i es the abi l i ty to regul ate emoti ons i n di f f erent si tuati ons,
l i steni ng to an audi obook or hi s f avori te podcasts. Lucas begi ns to rel ax and control i mpul ses, and manage stress. Lucas observes hi s reacti ons, stops the
f eel s somewhat more pati ent. i mpul si ve behavi or, and gai ns a sense of perspecti ve on the si tuati on. H e al so sets
goal s f or ways he can make better use of hi s commute ti me.
Whi ch SE L ski l l ?
Nora i s a seni or manager at a l arge company. Several peopl e on her team recentl y Communi cati on and l eadershi p.
resi gned, ci ti ng Nora's puni ti ve management styl e, uncl ear communi cati on, and
l ack of col l aborati on. Nora i s f rustrated because she had asked her team to Communi cati on and l eadershi p are key rel ati onshi p ski l l s that i ncl ude acti ve
col l aborate wi th her. Nora real i zes that she does not real l y understand what l i steni ng, cooperati ng wi th others, respecti ng di versi ty, and i nteracti ng ef f ecti vel y
good communi cati on and col l aborati on l ook l i ke. She has demonstrated a wi th others.
puni ti ve styl e of management because that i s what she knows. Nora ref l ects on her
strengths and what she can l earn f rom others. She al so deci des to work wi th a T hi nk "Communi cati on and l eadershi p" any ti me the exampl e i s i n a work setti ng or
management coach. the person i s on a posi ti on of power/l eadershi p. E ven though thi s exampl e more
cl osel y represents sel f awareness rather than communi cati on and l eadershi p, the