nursing communication Questions
with Accurate Answers
communication - ANSWERSAny means by which an individual relates experiences,
ideas, knowledge, and feelings to another; includes speech, sign language, body
language, gestures, writing; the process by which meanings are exchanged between
individuals through a system of symbols.
basic elements of communication process - ANSWERSMessage, sender, receiver,
feedback, context, channel, interference
four modes of communication - ANSWERSspeaking, listening, body language,
electronic, and writing.
Affective verbal communication involves - ANSWERSpace and intonation, simplicity,
timing and relevance, adaptability, credibility, humor
non verbal communication - ANSWERSCommunication that uses factors other than
words, such as gestures, facial expressions, eye contact, and body language
When not to use email - ANSWERSurgent to clients health, highly confidential,
abnormal lab data
effective written communication - ANSWERSUse correct grammar, spelling and
pronunciation. Proofread all documents, write legibly and in permanent ink.logical
orginization
disadvantages of written communication - ANSWERSIt requires time and effort to
prepare thoughtfully. Difficulty with words, grammar, spelling, syntax and punctuation.
Written communication may be ignored because people think advanced technology
(email, phones) is more urgent.
advantage of written communication - ANSWERS-Reduces emotionalism, verifiable
advantages of electronic communication - ANSWERSProvides global reach. Reduces
costs. Speeds flow of goods and information. Increased accuracy. Improves customer
service.
disadvantages of electronic communication - ANSWERSyou dont know who is taking it,
you cant clarify any questions, you wont be able to reach everybody, emails change a
lot, and anonymity is often an issue
, Intimate space - ANSWERStouching to 1 1/2 feet Used for caudling babies, touchin
sightless client, positioning clients, observing an incision, restraining a toddler for an
injection
Personal distance - ANSWERS1 1/2 - 4 feet establishing iv infusion, sitting wiht a client,
giving medication
social space - ANSWERS4-12 feet waving or greeting a client. Should not be used for
things such as asking how the patient is doing because it gives a nore noncommital
reply
Elderspeak - ANSWERSA condescending way of speaking to older adults that
resembles baby talk, with short, simple sentences, exaggerated emphasis, repetition,
and a slower rate and higher pitch than normal speech.
steps for clients with severe hearing impairments - ANSWERSlook for a medic-alert
bracelet, does client wear a hearing aid and is it functioning, is client attempting to see
face and read lips, attempting to use hands to communicate?
Nurse assesment for cognitively impaired - ANSWERScorrect use of words, speech
fluent or hesitant, comprehension if instructions, able to repeat words, can client
recognize words
assesment for a patient with paralysis - ANSWERScan the client point, nod, shrug,
blink, or squeeze a hand
care for a hearing impaired client - ANSWERSspak from 3-6 feet away, determine
which ear if any is easier to hear from, choose a quiet environment, sit some where with
light on your face so the client can see you clearly, make sure client can see your lips,
speak at a natural rate
Therapeutic communication - ANSWERSThe nurse develops a relationship with the
patient to meet several purposes
assertive communication - ANSWERScommunication that takes a listener's feelings and
rights into account
attentive listening - ANSWERSlistening actively, using all the senses, as opposed to
listening passively with just the ear
four phases of therapeutic empathizing - ANSWERSIDENTIFICATION- allowing
ourselves to become absorved in contemplating the client and the clients experiences,
incorporation- taking in the experiences of clients reverberation- interplaying internalized
feeling s of the client and our own experiences or fantasies, detachment- withdrawing
from subjective involvement
with Accurate Answers
communication - ANSWERSAny means by which an individual relates experiences,
ideas, knowledge, and feelings to another; includes speech, sign language, body
language, gestures, writing; the process by which meanings are exchanged between
individuals through a system of symbols.
basic elements of communication process - ANSWERSMessage, sender, receiver,
feedback, context, channel, interference
four modes of communication - ANSWERSspeaking, listening, body language,
electronic, and writing.
Affective verbal communication involves - ANSWERSpace and intonation, simplicity,
timing and relevance, adaptability, credibility, humor
non verbal communication - ANSWERSCommunication that uses factors other than
words, such as gestures, facial expressions, eye contact, and body language
When not to use email - ANSWERSurgent to clients health, highly confidential,
abnormal lab data
effective written communication - ANSWERSUse correct grammar, spelling and
pronunciation. Proofread all documents, write legibly and in permanent ink.logical
orginization
disadvantages of written communication - ANSWERSIt requires time and effort to
prepare thoughtfully. Difficulty with words, grammar, spelling, syntax and punctuation.
Written communication may be ignored because people think advanced technology
(email, phones) is more urgent.
advantage of written communication - ANSWERS-Reduces emotionalism, verifiable
advantages of electronic communication - ANSWERSProvides global reach. Reduces
costs. Speeds flow of goods and information. Increased accuracy. Improves customer
service.
disadvantages of electronic communication - ANSWERSyou dont know who is taking it,
you cant clarify any questions, you wont be able to reach everybody, emails change a
lot, and anonymity is often an issue
, Intimate space - ANSWERStouching to 1 1/2 feet Used for caudling babies, touchin
sightless client, positioning clients, observing an incision, restraining a toddler for an
injection
Personal distance - ANSWERS1 1/2 - 4 feet establishing iv infusion, sitting wiht a client,
giving medication
social space - ANSWERS4-12 feet waving or greeting a client. Should not be used for
things such as asking how the patient is doing because it gives a nore noncommital
reply
Elderspeak - ANSWERSA condescending way of speaking to older adults that
resembles baby talk, with short, simple sentences, exaggerated emphasis, repetition,
and a slower rate and higher pitch than normal speech.
steps for clients with severe hearing impairments - ANSWERSlook for a medic-alert
bracelet, does client wear a hearing aid and is it functioning, is client attempting to see
face and read lips, attempting to use hands to communicate?
Nurse assesment for cognitively impaired - ANSWERScorrect use of words, speech
fluent or hesitant, comprehension if instructions, able to repeat words, can client
recognize words
assesment for a patient with paralysis - ANSWERScan the client point, nod, shrug,
blink, or squeeze a hand
care for a hearing impaired client - ANSWERSspak from 3-6 feet away, determine
which ear if any is easier to hear from, choose a quiet environment, sit some where with
light on your face so the client can see you clearly, make sure client can see your lips,
speak at a natural rate
Therapeutic communication - ANSWERSThe nurse develops a relationship with the
patient to meet several purposes
assertive communication - ANSWERScommunication that takes a listener's feelings and
rights into account
attentive listening - ANSWERSlistening actively, using all the senses, as opposed to
listening passively with just the ear
four phases of therapeutic empathizing - ANSWERSIDENTIFICATION- allowing
ourselves to become absorved in contemplating the client and the clients experiences,
incorporation- taking in the experiences of clients reverberation- interplaying internalized
feeling s of the client and our own experiences or fantasies, detachment- withdrawing
from subjective involvement
