MGT 366 - Exam 1 - Terms UPDATED ACTUAL Questions And Correct Answers
Terms in this set (80)
What is an operation? A group of resources performing processes
How is a process best described? An activity that transforms inputs into outputs
In the bakery example, what are flour and ovens? Inputs
What improves productivity? Producing more output with the same inputs
What does sustainability focus on? Meeting needs without harming future generations
What are nested processes? A process within a process
What is an internal customer? A department receiving output from another department
What does custom cake decorating involve? Order fulfillment process
What are examples of support processes? Accounting and HR
What characterizes service processes? Output that cannot be inventoried
What does the entire bakery kitchen represent? An operation
What can outputs of a process be? Goods and services
What is a supply chain? Interrelated processes within and across firms
What does supply chain management focus on? Synchronizing processes with suppliers and customers
What does the flow from Farmer to Customer illustrate? A supply chain
In the bakery example, what does the packaging team Internal customers
relying on the baking team represent?
What is order fulfillment among supply chain processes? An example of a core process
What does a flour supplier delivering ingredients to a External supplier
bakery represent?
What does a restaurant preparing meals illustrate? Manufacturing-service continuum
What do new product ideas based on customer input New service/product development
belong to?
, What do machines sharing data automatically rely on? IoT
What does volume flexibility refer to? A firm's ability to adjust output levels to demand changes
What were Apple's design and innovation discussed as an Order winners
example of?
What is the primary purpose of operations strategy? Align operations with customer expectations and corporate objectives
What competitive priority do delivery speed and on-time Time
delivery fall under?
Terms in this set (80)
What is an operation? A group of resources performing processes
How is a process best described? An activity that transforms inputs into outputs
In the bakery example, what are flour and ovens? Inputs
What improves productivity? Producing more output with the same inputs
What does sustainability focus on? Meeting needs without harming future generations
What are nested processes? A process within a process
What is an internal customer? A department receiving output from another department
What does custom cake decorating involve? Order fulfillment process
What are examples of support processes? Accounting and HR
What characterizes service processes? Output that cannot be inventoried
What does the entire bakery kitchen represent? An operation
What can outputs of a process be? Goods and services
What is a supply chain? Interrelated processes within and across firms
What does supply chain management focus on? Synchronizing processes with suppliers and customers
What does the flow from Farmer to Customer illustrate? A supply chain
In the bakery example, what does the packaging team Internal customers
relying on the baking team represent?
What is order fulfillment among supply chain processes? An example of a core process
What does a flour supplier delivering ingredients to a External supplier
bakery represent?
What does a restaurant preparing meals illustrate? Manufacturing-service continuum
What do new product ideas based on customer input New service/product development
belong to?
, What do machines sharing data automatically rely on? IoT
What does volume flexibility refer to? A firm's ability to adjust output levels to demand changes
What were Apple's design and innovation discussed as an Order winners
example of?
What is the primary purpose of operations strategy? Align operations with customer expectations and corporate objectives
What competitive priority do delivery speed and on-time Time
delivery fall under?
