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Summary Conflict Management

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12th Grade
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Business Studies
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Clear, simplified and exam-focused notes that make Conflict Management easy to understand and remember. These notes cover key concepts, causes of conflict, conflict-resolution techniques, strategies and application-style content needed for Grade 12. Perfect for revision, test preparation and final exam studying. Neatly organised to save time and help you study smarter.

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CONFLICT
MANAGEMENT

, • A team is a two or more (group) people who work together towards a
common goal.


• Different people have different ideas, beliefs and personalities and this can
cause conflict.


• Conflict is a disagreement or clash between ideas, principles and people.
TEAMWORK:

, SYNERGY:




The interaction of two or more agents or forces so that their
combined effect is greater than the sum of their individual
effects

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