When faced with an ethical dilemma in the communication center, the ETC should FIRST:
A. ask the nearest coworker for help
B. consult his or her attorney
C. follow established policy, procedure, and protocol
D. follow his or her instincts - ANSWER C
In this course, we refer to the three P's as:
A. politeness, privilege, and politics
B. professionalism, priority, and public service
C. policy, procedure, and protocol
D. party (of caller), Pre- Arrival instructions, and Post- Dispatch instructions - ANSWER C
A procedure that has been highly defined and placed into a reference system is known as:
A. protocol
B. guideline
C. logarithm
D. policy - ANSWER A
One of the best ways of projecting professionalism to the caller is to:
A. ask questions in a "robotic" manner without feeling
B. comply to policies, procedures, and protocol
C. refer to the caller as "sir" or "ma'am"
D. sit up straight with shoulders squared to the monitor - ANSWER B
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A. ask the nearest coworker for help
B. consult his or her attorney
C. follow established policy, procedure, and protocol
D. follow his or her instincts - ANSWER C
In this course, we refer to the three P's as:
A. politeness, privilege, and politics
B. professionalism, priority, and public service
C. policy, procedure, and protocol
D. party (of caller), Pre- Arrival instructions, and Post- Dispatch instructions - ANSWER C
A procedure that has been highly defined and placed into a reference system is known as:
A. protocol
B. guideline
C. logarithm
D. policy - ANSWER A
One of the best ways of projecting professionalism to the caller is to:
A. ask questions in a "robotic" manner without feeling
B. comply to policies, procedures, and protocol
C. refer to the caller as "sir" or "ma'am"
D. sit up straight with shoulders squared to the monitor - ANSWER B
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